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Cx Program Manager Jobs in Orem, UT (NOW HIRING)

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning ... Program. EQUAL OPPORTUNITIES FOR ALL - Layton Construction isan equal opportunity employer. We ...

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning ... Program. EQUAL OPPORTUNITIES FOR ALL - Layton Construction isan equal opportunity employer. We ...

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning ... Program. EQUAL OPPORTUNITIES FOR ALL - Layton Construction isan equal opportunity employer. We ...

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning ... Program. EQUAL OPPORTUNITIES FOR ALL - Layton Construction isan equal opportunity employer. We ...

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning ... Program. EQUAL OPPORTUNITIES FOR ALL - Layton Construction isan equal opportunity employer. We ...

PEAK Enablement Manager

Lehi, UT · On-site

$82K - $143K/yr

... Experience (CX) ecosystem. Thriving at the intersection of programmatic strategy and creative ... Orchestrate End-to-End Program Enablement: Lead the execution of cross-functional programs ...

Design and run a scalable everboarding program to keep sellers sharp beyond initial onboarding ... As the leading AI-first CX platform built for real-world scale, we combine Generative and ...

Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the leading AI-first CX platform built for real-world scale, we combine Generative and ...

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Cx Program Manager information

See Orem, UT salary details

$33.5K

$93.4K

$136.5K

How much do cx program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for cx program manager in Orem, UT is $93,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $115,200.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Orem, UT? For Cx Program Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Orem, UT look for? The top searched job categories for Cx Program Manager jobs in Orem, UT are:
What cities near Orem, UT are hiring for Cx Program Manager jobs? Cities near Orem, UT with the most Cx Program Manager job openings:
Infographic showing various Cx Program Manager job openings in Orem, UT as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $93,423 per year, or $44.9 per hour.
Travel CX Manager-Mission Critical

Travel CX Manager-Mission Critical

Layton Construction

Sandy, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description


Summary
As a Project Manager, CX (Commissioning Manager) you will take charge of planning, coordinating, executing, and overseeing all commissioning activities. You will bring deep expertise in the design, construction, and operation of MEP (mechanical, electrical, and plumbing) systems, with a strong focus on LEED Enhanced Commissioning and Building Envelope commissioning. You will play a central role in driving the commissioning process-leading, supporting, and facilitating each phase to ensure quality and performance across all systems.
Duties
Champions "The Layton Way" by delivering predictable outcomes for internal teams, external teams, and customers.
Ensures that "Constructing with Integrity" is delivered by working with honesty, unity, safety, and quality of work.
Lead and collaborate with high-performing teams throughout the construction and commissioning lifecycle, especially for complex, mission-critical facilities such as data centers, hospitals, laboratories, and airports. Foster integration across disciplines-mechanical, electrical, controls, and operational technology platforms-to ensure seamless system performance.
Partner with technical experts and subject matter authorities to develop and refine process documentation aligned with organizational standards and best practices.
Create compelling written and visual documentation that clearly communicates systems design, intent, and operational functionality.
Apply your experience and insight, along with collaboration with design and engineering teams, to define effective commissioning processes.
Interpret and analyze design plans and technical specifications with precision.
Gather, evaluate, and synthesize information from a wide range of internal and external stakeholders.
Conduct thorough reviews of design drawings, engineering specifications, and equipment submittals.
Perform additional responsibilities in support of project and team objectives as assigned.
Qualifications
Bachelor's degree in engineering, construction management or a related technical field, or 8+ years of relevant experience
BCxA ACP or CCP certification (or equivalent) required
Strong knowledge of ASHRAE commissioning procedures and MEP systems, including HVAC, electrical, BAS, plumbing, lighting, fire/life safety, and security.
Proven experience in project management and team leadership.
Excellent communication skills with a strong ability to lead and collaborate in high-performing teams.
Comfortable working in a mobile, dynamic environment.
Knowledge of construction engineering technology, codes and standards, and an in-depth understanding of the interdependence and relationship between other functional units.
Experience with Data Centers and other Mission Critical jobs preferred.
Benefits: Layton Construction offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off, Time Away Benefits, Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program.
EQUAL OPPORTUNITIES FOR ALL - Layton Construction is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
About Us
Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential.
Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide.
The STO Building Group family of companies-Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen-includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.