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Cx Engineer Jobs in Riverside, CA (NOW HIRING)

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

  • Medical

  • Life

  • Retirement

  • PTO

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments* Increase adoption of self-service and AI ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA

$171K - $299K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments * Increase adoption of self-service and AI ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments * Increase adoption of self-service and AI ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments * Increase adoption of self-service and AI ...

Centr

Director of Customer Support

Norco, CA · On-site

... engineers, designers, marketers, and brand builders who help the strong get stronger, every day ... Design and execute a comprehensive CX strategy spanning: * * Pre-purchase guidance for high-AOV ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch. As a CX Specialist, you will ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$70K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch. As a CX Specialist, you will ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$70K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch. As a CX Specialist, you will ...

Twitch

Business Intelligence Manager

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... CX). You will also be responsible for CT's financial operations, including operational expenses ... Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources ...

Twitch

Business Intelligence Manager

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... CX). You will also be responsible for CT's financial operations, including operational expenses ... Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources ...

WSP

Commissioning Agent

Irvine, CA · On-site

$90K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desire to attain Cx, controls and/or TAB certifications. Who You Are Required Qualifications * Bachelor's Degree in Engineering or relevant years of related field experience in the industry. * 3 to 5 ...

WSP

Commissioning Agent

Irvine, CA · On-site

$90K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desire to attain Cx, controls and/or TAB certifications. Who You Are Required Qualifications * Bachelor's Degree in Engineering or relevant years of related field experience in the industry. * 3 to 5 ...

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Showing results 1-20

All JobsCx Engineer JobsCx Engineer Jobs in Riverside, CA

Cx Engineer information

See Riverside, CA salary details

$62.1K

$94.4K

$160.1K

How much do cx engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for cx engineer in Riverside, CA is $94,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $109,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX engineer, and why are they important?

To thrive as a CX (Customer Experience) Engineer, you need expertise in customer journey mapping, data analysis, and a solid understanding of UX/UI principles, typically supported by a degree in engineering, computer science, or a related field. Familiarity with CRM platforms, analytics tools like Google Analytics or Adobe Analytics, and certifications such as CXPA or Six Sigma are often required. Strong problem-solving, communication, and collaboration skills help you address customer issues and work effectively across teams. These skills ensure that customer experiences are optimized, leading to higher satisfaction and business growth.

What is a CX engineer?

A Cx Engineer, or Commissioning Engineer, is a professional responsible for ensuring that building systems—such as HVAC, electrical, and plumbing—are designed, installed, tested, and functioning according to project requirements. They oversee the commissioning process, which involves verifying and documenting that building systems perform efficiently and as intended. Cx Engineers collaborate closely with architects, contractors, and facility managers to deliver quality assurance and optimal building performance. Their role is crucial for energy efficiency, occupant comfort, and regulatory compliance.

What is the difference between Cx Engineer vs UX Designer?

AspectCx EngineerUX Designer
CredentialsTypically requires engineering or technical certifications, knowledge of customer experience toolsRequires design, psychology, or human-computer interaction degrees or certifications
Work EnvironmentWorks closely with product, engineering, and customer support teams to improve customer interactionsFocuses on user research, wireframing, prototyping, and visual design
Industry UsageCommon in tech, SaaS, and customer service industriesWidely used in digital product design, web development, and app development

The main difference is that Cx Engineers focus on technical aspects of customer experience, often involving data analysis and system improvements, while UX Designers concentrate on designing user interfaces and enhancing overall user satisfaction. Both roles aim to improve customer interactions but approach it from different perspectives and skill sets.

How does a CX engineer typically interact with project stakeholders during the commissioning process?

Cx Engineers, or Commissioning Engineers, regularly collaborate with a wide range of stakeholders including design teams, contractors, facility managers, and clients to ensure building systems are installed and operate according to the owner's requirements. They facilitate meetings, provide technical guidance, and communicate findings through detailed reports and commissioning plans. This role requires strong interpersonal skills to coordinate issue resolution and keep all parties aligned on project goals, making effective communication a key part of daily responsibilities.
What cities near Riverside, CA are hiring for Cx Engineer jobs? Cities near Riverside, CA with the most Cx Engineer job openings:
Cx Engineer jobs near you
Infographic showing various Cx Engineer job openings in Riverside, CA as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $94,427 per year, or $45.4 per hour.

Director, Customer Experience (CX)

Ingram Micro, Inc.

Irvine, CA • On-site

$120 - $150/hr

Other

Re-posted 12 days ago

Ingram Micro rating

6.7

Company rating: 6.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

279th of 416 rated retail wholesalers

Job description

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.

Your role: Enterprise CX Strategy & AI Enablement
  • Define and own the enterprise CX vision and operating model across all customer interactions
  • Ensure customer experience is embedded into AI, automation, and digital initiatives
  • Partner with Product, Engineering, and AI teams to align capabilities to real customer needs
  • Ensure automation enhances, not degrades, customer experience
Customer Lifecycle & Journey Ownership
  • Own end-to-end customer journeys (pre-sales through post-sales)
  • Identify and eliminate friction across systems, channels, and teams
  • Ensure consistency across digital, voice, and operational interactions
CX Modernization (SMB Focus)
  • Drive modern CX strategy for SMB and Micro SMB segments
  • Increase adoption of self-service and AI-assisted interactions
  • Balance automation with high-value human engagement
CX KPI Ownership & Business Impact
  • Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)
  • Track experience-oriented automation metrics (self-service adoption, containment, effort)
  • Ensure AI initiatives are measured against customer outcomes
Voice of Customer & Insights
  • Establish a unified view of customer feedback across all channels
  • Translate insights into prioritized, measurable actions
  • Identify systemic issues across regions and functions
Cross-Functional Leadership & Accountability
  • Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX
  • Drive accountability for customer outcomes
  • Escalate systemic CX risks to executive leadership
CX + UX Partnership
  • Partner with UX Design & Research to align journey-level needs with interaction design
  • Ensure CX insights translate into enterprise-wide improvements
  • Maintain consistency across customer interactions and product experience
Success in the role:
  • Improvement in CSAT, CES, and journey KPIs
  • Increased self-service adoption and effective automation
  • Reduction in repeat contacts and escalations
  • Measurable impact on NRR, churn, and cost-to-serve
  • CX embedded as a core enterprise capability
What you bring to the role:
  • Bachelor’s degree in business, technology, or a related field (MBA preferred)
  • 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
  • Experience in organizations undergoing AI-enabled or digital CX transformation
  • Proven ability to embed CX into automation and technology initiatives
  • Strong understanding of lifecycle, multi-channel CX, and KPI-driven models
  • Ability to balance automation with customer trust and experience quality
Leadership Characteristics
  • Enterprise mindset
  • Data-driven and outcome-oriented
  • Strong executive presence
  • Ability to operate across ambiguity
  • Focus on simplification, scalability, and customer impact
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