Cx Engineer Jobs in Wisconsin (NOW HIRING)

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

The impact you will have: Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

• You will work closely with related teams on SharePoint projects, which would include upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. This will require a technical understanding of planning, designing, setting up, and administering Microsoft SharePoint environments.
• You will work closely with co-workers (internally), Customers (externally), and vendor representatives on the installation, configuration, and troubleshooting of SharePoint, in accordance with contract SLAs
• You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant training for SharePoint
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• You will have a opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technological updates
• You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time
• 7+ years’ work experience in a client-facing professional services role
• Must have proven Consulting experience in a similar role
• Must have proven hands-on SharePoint migration experience
• Updated Certifications and training to include:
• Managing Microsoft Teams (MS-700)
• Microsoft 365 Administrator (MS-102)
• Identity and Access Administrator Associate (SC-300)
• Information Security Administrator (SC-401)
• Sharegate, Quest ODM, SPMT

A reasonable estimate of the current base pay range for this position is $120,800 to $151,000 annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.