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Cx Engineer Jobs in Virginia (NOW HIRING)

M.C. Dean, Inc

Commissioning Engineer Staff

Richmond, VA · On-site

$90K - $113K/yr

Prepares and reviews simple electrical sketches, CX plans, and data sheets * Performs simple ... Uses the electrical engineering web site to access department guides and standards * Basic ...

NuAxis Innovations

Network Engineer IV

Corbin, VA · On-site

We are a federal IT company on a mission to make customer experience (CX) the center of every ... The Network Engineer IV provides advanced engineering, design, and operational support for ...

New

NuAxis Innovations LLC

Network Engineer IV

Corbin, VA · On-site

We are a federal IT company on a mission to make customer experience (CX) the center of every ... The Network Engineer IV provides advanced engineering, design, and operational support for ...

New

NuAxis Innovations

Network Engineer IV

Corbin, VA · Remote

We are a federal IT company on a mission to make customer experience (CX) the center of every ... The Network Engineer IV provides advanced engineering, design, and operational support for ...

Posted today

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI ...

Content Guru

Support Engineer

Reston, VA · On-site

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions. They are seeking a technically capable and customer-focused Support Engineer to ...

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Showing results 21-40

All JobsCx Engineer JobsCx Engineer Jobs in Virginia

Cx Engineer information

See Virginia salary details

$59K

$89.7K

$152.2K

How much do cx engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for cx engineer in Virginia is $89,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX engineer, and why are they important?

To thrive as a CX (Customer Experience) Engineer, you need expertise in customer journey mapping, data analysis, and a solid understanding of UX/UI principles, typically supported by a degree in engineering, computer science, or a related field. Familiarity with CRM platforms, analytics tools like Google Analytics or Adobe Analytics, and certifications such as CXPA or Six Sigma are often required. Strong problem-solving, communication, and collaboration skills help you address customer issues and work effectively across teams. These skills ensure that customer experiences are optimized, leading to higher satisfaction and business growth.

What is a CX engineer?

A Cx Engineer, or Commissioning Engineer, is a professional responsible for ensuring that building systems—such as HVAC, electrical, and plumbing—are designed, installed, tested, and functioning according to project requirements. They oversee the commissioning process, which involves verifying and documenting that building systems perform efficiently and as intended. Cx Engineers collaborate closely with architects, contractors, and facility managers to deliver quality assurance and optimal building performance. Their role is crucial for energy efficiency, occupant comfort, and regulatory compliance.

What is the difference between Cx Engineer vs UX Designer?

AspectCx EngineerUX Designer
CredentialsTypically requires engineering or technical certifications, knowledge of customer experience toolsRequires design, psychology, or human-computer interaction degrees or certifications
Work EnvironmentWorks closely with product, engineering, and customer support teams to improve customer interactionsFocuses on user research, wireframing, prototyping, and visual design
Industry UsageCommon in tech, SaaS, and customer service industriesWidely used in digital product design, web development, and app development

The main difference is that Cx Engineers focus on technical aspects of customer experience, often involving data analysis and system improvements, while UX Designers concentrate on designing user interfaces and enhancing overall user satisfaction. Both roles aim to improve customer interactions but approach it from different perspectives and skill sets.

How does a CX engineer typically interact with project stakeholders during the commissioning process?

Cx Engineers, or Commissioning Engineers, regularly collaborate with a wide range of stakeholders including design teams, contractors, facility managers, and clients to ensure building systems are installed and operate according to the owner's requirements. They facilitate meetings, provide technical guidance, and communicate findings through detailed reports and commissioning plans. This role requires strong interpersonal skills to coordinate issue resolution and keep all parties aligned on project goals, making effective communication a key part of daily responsibilities.
What cities in Virginia are hiring for Cx Engineer jobs? Cities in Virginia with the most Cx Engineer job openings:
Cx Engineer jobs near you

Manager, Delivery - Forward Deployed Squads (CXAI)

Telus Digital

Charlottesville, VA • On-site

$100K - $160K/yr

Full-time

Posted 6 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

103rd of 223 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly (depending on the location). This role can be located in Charlottesville, VA, Columbus, OH, Boston, MA, or Durham, NC.
The Opportunity
As a Manager, Delivery - Forward Deployed Squads within our CXAI practice, you'll lead forward-deployed squads partnering with specific accounts and verticals - primarily within TELUS Digital's BPO and External client space. You'll work closely with Solution Architects, Forward Deployed Engineers (AI Engineers, SWEs, and others), Product Researchers, Designers, and other key team members to ideate, discover, build, and implement digital innovation solutions within the CX Operations space for key accounts and verticals.
Your squad(s) will focus on the POC and Pilot stages, with the goal of identifying successful, scalable solutions - whether that means scaling within the account you're working in, or identifying a broader transformation solution that can extend to other CX clients or verticals globally.
Responsibilities
  • Lead multidisciplinary squads - Solution Architects, Forward Deployed Engineers, Product Researchers, Designers, and other key team members - driving discovery, ideation, and delivery of digital innovation solutions within CX Operations
  • Work closely with CX Operations leadership on discovery and ideation, and with TELUS Digital program leadership to align and execute on program- and company-wide initiatives
  • Own the POC-to-Pilot lifecycle for your squad(s), with a clear focus on identifying solutions that are successful and scalable within the account, and potentially across other CX clients or verticals
  • Be accountable for ensuring your squad(s) stay focused on measurable solutions, partnering with key cross-functional teams within the transformation and operations org to track metrics and scaling opportunities
  • Lean on deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
  • Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
  • Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
  • Own weekly squad reporting, status decks, and related reporting cadences
  • Translate open-ended asks - from leadership, clients, or emerging needs - into a clear plan of action for your squad, without waiting for a fully scoped mandate
  • Leverage, where possible, existing software solutions - internal or external - that could solve for the problem space, or build on top of existing solutions rather than starting from scratch
  • Where applicable, leverage existing FueliX, TELUS Digital's internal AI product suite, as a foundation to implement or build upon
  • Identify and implement services with third-party partner product solutions where they're the right fit
  • Encourage sustainable flow for your team while focusing on key client objectives
  • Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
  • Client travel as needed ~10% travel annually
  • Engage directly with clients, managing account details, project scope, and relationship

Qualifications
  • 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
  • Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
  • Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
  • An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs. client-side, bug management issues, etc.)
  • Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
  • A blend of business, user experience, and software project management acumen, with a mindset of motivating clients and 3rd party counterparts to be collaborative partners
  • Experience managing projects in which you mentor other product, development, design, and testing team members
  • Comfortable operating with ambiguity, driving digital transformation with AI in the absence of concrete SOWs or fully-defined product requirements - and able to build that same comfort in the squad you lead
  • Professional or personal experience utilizing AI tools

Bonus Points
  • CX (Customer Experience) domain experience
  • AI transformation and innovation experience
  • Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
  • Participated in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
  • Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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