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Cx Engineer Jobs in Alabama (NOW HIRING)

C Spire

CX Specialist I, VoIP

Mobile, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... collaborate with engineering teams, analyze trends, and support complex escalations.

C Spire

CX Specialist I, VoIP

Birmingham, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... collaborate with engineering teams, analyze trends, and support complex escalations.

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... collaborate with engineering teams, analyze trends, and support complex escalations.

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Cx Engineer information

See Alabama salary details

$53.9K

$82K

$139.1K

How much do cx engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for cx engineer in Alabama is $82,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX engineer, and why are they important?

To thrive as a CX (Customer Experience) Engineer, you need expertise in customer journey mapping, data analysis, and a solid understanding of UX/UI principles, typically supported by a degree in engineering, computer science, or a related field. Familiarity with CRM platforms, analytics tools like Google Analytics or Adobe Analytics, and certifications such as CXPA or Six Sigma are often required. Strong problem-solving, communication, and collaboration skills help you address customer issues and work effectively across teams. These skills ensure that customer experiences are optimized, leading to higher satisfaction and business growth.

What is a CX engineer?

A Cx Engineer, or Commissioning Engineer, is a professional responsible for ensuring that building systems—such as HVAC, electrical, and plumbing—are designed, installed, tested, and functioning according to project requirements. They oversee the commissioning process, which involves verifying and documenting that building systems perform efficiently and as intended. Cx Engineers collaborate closely with architects, contractors, and facility managers to deliver quality assurance and optimal building performance. Their role is crucial for energy efficiency, occupant comfort, and regulatory compliance.

What is the difference between Cx Engineer vs UX Designer?

AspectCx EngineerUX Designer
CredentialsTypically requires engineering or technical certifications, knowledge of customer experience toolsRequires design, psychology, or human-computer interaction degrees or certifications
Work EnvironmentWorks closely with product, engineering, and customer support teams to improve customer interactionsFocuses on user research, wireframing, prototyping, and visual design
Industry UsageCommon in tech, SaaS, and customer service industriesWidely used in digital product design, web development, and app development

The main difference is that Cx Engineers focus on technical aspects of customer experience, often involving data analysis and system improvements, while UX Designers concentrate on designing user interfaces and enhancing overall user satisfaction. Both roles aim to improve customer interactions but approach it from different perspectives and skill sets.

How does a CX engineer typically interact with project stakeholders during the commissioning process?

Cx Engineers, or Commissioning Engineers, regularly collaborate with a wide range of stakeholders including design teams, contractors, facility managers, and clients to ensure building systems are installed and operate according to the owner's requirements. They facilitate meetings, provide technical guidance, and communicate findings through detailed reports and commissioning plans. This role requires strong interpersonal skills to coordinate issue resolution and keep all parties aligned on project goals, making effective communication a key part of daily responsibilities.
What cities in Alabama are hiring for Cx Engineer jobs? Cities in Alabama with the most Cx Engineer job openings:
Cx Engineer jobs near you
Infographic showing various Cx Engineer job openings in Alabama as of June 2026, with employment types broken down into 3% Internship, 80% Full Time, 12% Part Time, 1% Contract, and 4% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,038 per year, or $39.4 per hour.

CX Specialist I, VoIP

C Spire

Mobile, AL

Full-time

Medical, Retirement

Re-posted 15 days ago

C Spire rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

36th of 97 rated telecommunications companies

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments

Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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