ZipRecruiter

Log In

1

Cx Customer Service Representative Jobs (NOW HIRING)

Foundever

Customer Service Representative

Las Vegas, NV

$17 - $18/hr

Customer Service Representative Join our dynamic team at Foundever, where every interaction is an ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Sumter, SC

$17/hr

Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Moffett, OK · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Cameron, OK · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Lavaca, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Sumter, SC · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Greenwood, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Van Buren, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Hackett, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Fort Smith, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Dyer, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Deland, FL

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Huntington, AR · On-site

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Service Representative

Alma, AR

$17/hr

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

next page

Showing results 1-20

People also search for

All JobsCx Customer Service Representative Jobs

Cx Customer Service Representative information

See salary details

$9

$18

$26

How much do cx customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cx customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Cx Customer Service Representative vs Customer Support Specialist?

AspectCx Customer Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or communication helpful
Work EnvironmentCall centers, retail, online support platformsHelp desks, online chat, technical support centers
Employer & Industry UsageRetail, telecom, e-commerce, tech companiesIT, software, tech services, e-commerce
Common Search & Comparison IntentYesYes

The main difference between a Cx Customer Service Representative and a Customer Support Specialist lies in their focus areas. Cx Customer Service Representatives typically handle general customer inquiries across various channels, emphasizing customer satisfaction. Customer Support Specialists often provide technical or product-specific support, requiring more technical knowledge. Both roles are vital in customer service, but their responsibilities and skill sets differ based on industry and support type.

What states have the most Cx Customer Service Representative jobs? States with the most job openings for Cx Customer Service Representative jobs include:
Customer Experience (CX) & Customer Service Manager

Customer Experience (CX) & Customer Service Manager

Good American

Los Angeles, CA • On-site

Full-time

Posted 4 days ago

Job description

 
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size - 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloe Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.

The Customer Experience (CX) & Customer Service Manager will lead and oversee all aspects of the online customer journey, ensuring a seamless, high-quality experience from order placement through post-purchase support. This role manages the Customer Service team, oversees daily operations related to eCommerce orders, and partners cross-functionally with Operations, eCommerce, Logistics, and Marketing to drive customer satisfaction, retention, and brand loyalty.

This individual is both strategic and hands-on - comfortable analyzing performance metrics while actively supporting their team and resolving escalated customer concerns.

Key Responsibilities:

Customer Experience Leadership

  • Own and elevate the end-to-end online customer experience.
  • Develop and implement CX strategies to improve satisfaction, retention, and brand loyalty.
  • Monitor and improve key KPIs including CSAT, response time, resolution time, NPS, and return rates.
  • Identify customer pain points and proactively recommend process improvements.

Customer Service Team Management

  • Lead, mentor, and develop Customer Service Representatives.
  • Oversee daily team workflow including tickets, live chat, email, and social inquiries.
  • Create staffing schedules to ensure proper coverage across peak periods.
  • Conduct regular performance reviews, coaching sessions, and team trainings.
  • Build and maintain a positive, service-driven team culture.

Online Order Oversight

  • Oversee all online order management including order processing, tracking issues, cancellations, exchanges, returns, and refunds.
  • Partner with Warehouse/Operations teams to resolve fulfillment discrepancies.
  • Monitor order accuracy and ensure SLAs are met.
  • Manage escalated customer concerns related to shipping, product quality, or fulfillment delays.

Cross-Functional Collaboration

  • Partner with eCommerce and Marketing teams on product launches, promotions, and site updates.
  • Work closely with Logistics and Inventory teams to address stock issues or shipping delays.
  • Provide customer feedback insights to Product and Merchandising teams.
  • Support fraud prevention and payment dispute management in partnership with Finance.

Systems & Reporting

  • Manage CX platforms (e.g., Zendesk, Gorgias, Shopify, etc.).
  • Analyze customer data and generate weekly/monthly reports on performance metrics.
  • Implement process improvements to increase efficiency and reduce costs.
  • Maintain and update internal knowledge bases and SOPs.
Qualifications:
  • 5+ years of experience in Customer Experience or Customer Service management within eCommerce or retail.
  • Proven experience managing and developing a team.
  • Strong understanding of online order management and fulfillment processes.
  • Experience working cross-functionally with Operations and eCommerce teams.
  • Data-driven mindset with strong analytical skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in customer service platforms and Shopify (or similar eCommerce systems).
Key Competencies:
  • Leadership & Team Development
  • Operational Excellence
  • Customer-Centric Mindset
  • Strategic Thinking
  • Conflict Resolution
  • Process Improvement
  • Cross-Functional Collaboration
Please note that this role requires to be onsite four days a week.

At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.

WE ARE B CORP CERTIFIED!
As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.
 
apply for this job

Apply