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Cx Associate Jobs in Edmonton, AB (NOW HIRING)

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Cx Associate information

See Edmonton, AB salary details

$9

$30

$78

How much do cx associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for cx associate in Edmonton, AB is $30.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $41.11 per hour, depending on experience, location, and employer.

What is a CX associate?

Cx Associates, or Customer Experience Associates, are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their main responsibilities often include answering customer inquiries, resolving issues, and providing information about products or services. They play a key role in building customer loyalty and satisfaction by addressing concerns promptly and professionally. Cx Associates typically work in call centers, retail environments, or online support teams and must possess strong communication and problem-solving skills.

How does a CX associate typically interact with cross-functional teams to enhance the customer experience?

Cx Associates regularly collaborate with teams such as product development, marketing, and customer support to gather feedback, share insights, and address customer pain points. This role often acts as a bridge, ensuring that the voice of the customer is represented throughout the organization. Effective communication and teamwork are essential, as Cx Associates may participate in regular meetings, provide customer journey data, and help implement process improvements to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a CX associate, and why are they important?

To thrive as a CX Associate, you need strong customer service skills, problem-solving abilities, and a solid understanding of company products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and adaptability are standout soft skills in this role. These skills ensure positive customer experiences and efficient resolution of inquiries, which are critical for customer satisfaction and business success.

What is the difference between Cx Associate vs Customer Support Specialist?

AspectCx AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree, familiarity with customer experience toolsHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborative, cross-departmental teams, focus on customer journeyCall centers, help desks, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer experienceRetail, telecom, service industries primarily handling support queries

The main difference is that a Cx Associate focuses on improving overall customer experience strategies, while a Customer Support Specialist handles direct customer inquiries and issues. Cx Associates work proactively to enhance satisfaction, whereas Support Specialists respond reactively to customer problems.

What cities near Edmonton, AB are hiring for Cx Associate jobs?

Cities near Edmonton, AB with the most Cx Associate job openings:

Infographic showing various Cx Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $63,489 per year, or $30.5 per hour.

Client Associate (IR licensed) Wood Gundy

Edmonton, AB • On-site

CIBC
Banking and Credit Intermediation • 10K+ employees
Learn more about CIBCexternal

Full-time

Retirement

Posted 17 days ago

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with high-net-worth clients to offer support, uncover business opportunities, and proactively improve the client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time Monday through Friday.

How you'll succeed

  • Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities, processes, and opportunities to improve the client experience.

  • Business Development - Proactively identify business opportunities for your team. Work closely with Investment Advisors to support business development activities and assist in the building of investment plans based on the client's profile, goals, and risk/reward tolerance.

  • Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities.

Who you are

  • You're a certified professional. You have current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID).

  • Financial Services and/or Brokerage industry experience and working knowledge of various quotation equipment is required.

  • You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.

  • You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

  • You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

AB-Edmonton-10336-103 Street NW, Unit 250

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Development, Business Documentation, Customer Experience (CX), Developing Proposals, Financial Products, Investment Portfolios, Marketing Activities, Transaction Banking, Work Collaboratively

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