Cx Associate Jobs in Calgary, AB (NOW HIRING)

Why you'll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities. 
 

The impact you will have:

Softchoice is reimagining the role we play in our customers' lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As a Senior Microsoft  Security Consultant within the Professional Services organization, you will have the opportunity to consult with and advise our valued enterprise and public sector clients on identity management and workplace security engagements.  This role is responsible for leading the service delivery functions and technical teams involved with the planning, setup, configuration, and administration of identity management and workplace endpoint security solutions.

What you'll do:

• You will work closely with related teams on Microsoft Security and Identity Management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.  This will require a technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.
• You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs
• You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success
• You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technology updates
• You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

What you'll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time
• 5+ years' work experience in a client-facing professional services role, or 7 + years of related industry experience.
• Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate

Compensation:

A reasonable estimate of the current base pay range for this position  is $99,750 to $133,000 annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. 

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: 

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program 
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave  
• Additional Perks: Employee Discount Program 

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7591 
EoE/M/F/Vet/Disability