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Cvs Health Production Support Analyst Jobs (NOW HIRING)

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... By prioritizing professional development, leadership growth, and overall health and wellbeing, we ...

Broadridge

Production Support Analyst

Edgewood, NY

$24 - $25/hr

We are currently recruiting a Production Support Analyst to join our dynamic Production Operations team in Edgewood. Work Mode: This is an on-site role that will be assigned to a Broadridge location ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... support the health and well-being of all employees. We take great pride in celebrating the ...

Osaic

Production Support Analyst

Petersburg, VA · Hybrid

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

Osaic

Production Support Analyst

Scottsdale, AZ · Hybrid

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

RogueThink Inc

Production Support Analyst

Arlington, VA · On-site

$117K - $135K/yr

Health, Dental, and Vision Insurance * Disability Insurance * Accident and Critical Illness ... Clearance Support RogueThink supports the long-term professional value of your clearance by keeping ...

Advisor Group

Production Support Analyst

Atlanta, GA · On-site

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

Osaic

Production Support Analyst

Saint Petersburg, FL · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

RogueThink Inc

Production Support Analyst

Arlington, VA · On-site

$117K - $135K/yr

Health, Dental, and Vision Insurance * Disability Insurance * Accident and Critical Illness ... Clearance Support RogueThink supports the long-term professional value of your clearance by keeping ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

SAIC

Production Support Analyst

Arlington, VA

We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ... Monitor the production applications, scheduled jobs, and incident management ticketing system ...

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Cvs Health Production Support Analyst information

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$19

$50

$96

How much do cvs health production support analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for cvs health production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What does a CVS Health Production Support Analyst do?

A CVS Health Production Support Analyst is responsible for maintaining and supporting critical business applications and systems used by the company. They monitor system performance, troubleshoot issues, and resolve incidents to ensure smooth daily operations. Additionally, they work closely with technical and business teams to analyze problems, implement solutions, and contribute to process improvements. Their role is vital for minimizing downtime and ensuring a positive experience for CVS Health customers and employees.

What are the key skills and qualifications needed to thrive as a CVS Health Production Support Analyst, and why are they important?

To thrive as a CVS Health Production Support Analyst, you need strong analytical skills, problem-solving abilities, and experience with IT support processes, often backed by a relevant degree in computer science or information technology. Familiarity with monitoring tools, ticketing systems like ServiceNow, and knowledge of databases and scripting languages are typically required. Excellent communication, teamwork, and customer service skills help analysts effectively resolve issues and support end users. These capabilities ensure rapid problem resolution, minimize downtime, and maintain seamless operations in a healthcare technology environment.

What are the typical challenges faced by a CVS Health Production Support Analyst, and how can they be effectively managed?

A CVS Health Production Support Analyst often encounters the challenge of balancing multiple high-priority incidents while ensuring minimal disruption to business operations. Navigating complex healthcare systems, coordinating with cross-functional teams, and quickly diagnosing issues require strong analytical and communication skills. Proactively documenting recurring problems, staying updated on system changes, and collaborating closely with development and infrastructure teams can help manage these challenges effectively. Additionally, leveraging available support tools and participating in continuous learning opportunities can significantly enhance problem-solving capabilities.

What is the difference between Cvs Health Production Support Analyst vs Cvs Health Business Analyst?

AspectCvs Health Production Support AnalystCvs Health Business Analyst
Primary FocusMaintaining and supporting production systems, troubleshooting issues, ensuring system stabilityAnalyzing business needs, improving processes, and implementing solutions
Required SkillsTechnical troubleshooting, system monitoring, basic scriptingData analysis, process mapping, stakeholder communication
Work EnvironmentIT support teams, technical operationsBusiness units, project teams
CertificationsITIL, basic technical certificationsBusiness analysis certifications like CBAP or PMI-PBA

The Cvs Health Production Support Analyst primarily focuses on maintaining and troubleshooting production systems to ensure smooth operations, while the Cvs Health Business Analyst concentrates on analyzing business processes and implementing improvements. Both roles require strong communication skills, but differ in technical versus business focus, making them distinct yet complementary within the healthcare industry.

Production Support Analyst

Production Support Analyst

rxbenefits

Birmingham, AL

Other

Posted 22 days ago

Job description

Production Support Analyst:


Job Description:
The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its operational processes, and the software that supports the processes. This individual works closely with end users to understand the issues they encounter, resolving where possible. The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and updating users on the status of enhancements or corrections assigned to the Application Development team.

Primary Duties & Responsibilities:

  • Support end users in answering application questions and validation of application functionality within established SLA timelines
  • Monitor applications to ensure business processes are running as expected and are performant, and resolve or escalate observed issues
  • Document issues requiring Application Development assistance, with detailed reproduction steps, and escalate to App Development
  • Work with manager and Availability and Change Control Manager to keep users updated during system outages or when there are issues impacting critical business processes
  • Attend show and tell meetings for applications being supported to remain up to date on new features and enhancements

Required Skills/Experience:

  • Bachelor's Degree in Computer Science, MIS, Business or equivalent experience
  • 2-4 years related Application Production Support experience
  • 1-3 years customer/user-facing experience
  • Strong skill in configuring and supporting software applications
  • Strong skill in writing complex SQL queries
  • Experience working with Application Development teams to escalate issues found in production
  • Ability to establish solid working relationships with people across all functional areas of the organization
  • Ability to adjust to competing or shifting priorities as needed
  • Excellent interpersonal skills in areas of collaboration and facilitation
  • Able to work independently or as part of a team
  • Experience in healthcare/benefit management is a strong plus
  • Experience with Salesforce and/or BI tools such as Qlik is a strong plus
  • Experience with JIRA software is a plus



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