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Cvs Case Management information

What is CVS case management?

CVS Case Management refers to a professional service within CVS Health that helps patients, particularly those with complex or chronic health conditions, navigate their healthcare needs. Case managers work with patients, their families, and healthcare providers to coordinate care, manage medications, and ensure access to necessary resources and services. The goal is to improve health outcomes, reduce hospitalizations, and enhance the overall patient experience by providing personalized support and guidance.

What are the key skills and qualifications needed to thrive as a CVS case manager?

To thrive as a CVS Case Manager, you need a background in healthcare or social work, critical thinking, and strong organizational skills, often supported by relevant degrees or licensure (such as RN, LCSW, or equivalent). Familiarity with case management software, electronic health records (EHRs), and knowledge of insurance processes are typically required. Exceptional communication, empathy, and problem-solving abilities help build rapport with clients and collaborate effectively with multidisciplinary teams. These competencies are vital for ensuring coordinated care, positive patient outcomes, and efficient resource utilization.

What are some common challenges faced by professionals in CVS case management, and how can they be addressed?

Professionals in CVS Case Management often encounter challenges such as coordinating care across multiple providers, ensuring timely follow-up, and addressing the diverse needs of patients with complex cardiovascular conditions. These challenges can be managed by maintaining strong communication with interdisciplinary teams, staying organized with thorough documentation, and utilizing electronic health records to track patient progress. Building rapport with patients and their families also helps in managing expectations and promoting adherence to care plans.

What is the difference between Cvs Case Management vs Medical Case Management?

AspectCvs Case ManagementMedical Case Management
CredentialsCase management certification, nursing or social work backgroundLicensed nurses, social workers, or health professionals with case management certification
Work EnvironmentHealthcare facilities, insurance companies, community agenciesHospitals, clinics, insurance providers, community health organizations
Industry UsageInsurance, healthcare, social servicesHealthcare, insurance, rehabilitation services

Both Cvs Case Management and Medical Case Management involve coordinating patient care, assessing needs, and facilitating services. However, Cvs Case Management often focuses on insurance claims and social support within retail or pharmacy settings, while Medical Case Management is more clinically oriented, involving direct healthcare oversight and medical assessments.

What are the most commonly searched types of Cvs Case Management jobs in Florida?

The most popular types of Cvs Case Management jobs in Florida are:

What cities in Florida are hiring for Cvs Case Management jobs?

Cities in Florida with the most Cvs Case Management job openings:

Cvs Case Management jobs near you
Infographic showing various Cvs Case Management job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, 25% Hybrid, and 8% Remote job distribution.

Bilingual Analyst Case Management Analyst - Field Tampa, FL

Tampa, FL • On-site

CVS Health
Health Care and Social Assistance • 10K+ employees
Learn more about CVS Healthexternal

$21.10 - $40.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,372 frontline employees who took The Breakroom Quiz

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary – Bilingual Case Manager Analyst - Field in Tampa , FL

Location specific zip codes: 33624,33625

New Hire Bonus Available

As a Case Manager Analyst you support optimal member health outcomes by coordinating care, providing education, and facilitating access to appropriate healthcare services. Using care management tools and data analysis, you assess member needs, identify risks, and develop and implement effective care plans.

You collaborate with internal teams, providers, and external resources to address barriers, improve quality of care, and ensure services align with member benefits. Through communication, coaching, and motivational techniques, you promote member engagement, informed decision-making, and healthy behavior changes.

You are responsible for monitoring care plan progress, documenting activities, and ensuring compliance with regulatory standards, company policies, and quality management guidelines.

Required Qualifications:

  • Bilingual (English & Spanish): Required. Must successfully pass both verbal and written language assessments.
  • Travel Requirement: Must have reliable transportation and be willing/able to travel up to 75% of the time. Mileage is reimbursed per company policy.
  • Location Requirement: Must reside in Tampa, Fl in one of these specific zip codes; 33624 and 33625.
  • Experience: At least 1 year in a behavioral health or long-term care setting (Nurse's need not apply-this is not a Nursing role)
  • Technical Skills: Proficiency in Microsoft Office Suite as well as computer use.

Preferred Qualifications:

  • Experience in discharge planning, case management, or managed care (MCO).
  • Strong ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Advanced communication skills in both English and Spanish (verbal and written).

Education:

  • Bachelor’s Degree or non-licensed Master’s level clinician required.
    • Degree to be in behavioral health, human services (psychology, social work, marriage and family counseling)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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