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Customer Training Manager Jobs in Tennessee (NOW HIRING)

Marriott

Training Manager

Nashville, TN · On-site

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a ... Managing Associate Training Program Identifies performance gaps and works with managers to develop ...

Marriott International

Training Manager

Nashville, TN · On-site

$68K - $87K/yr

... customer service and creates a positive atmosphere for guest relations. • Helps employees ... Managing Associate Training Program • Identifies performance gaps and works with managers to ...

Barnhart-Crane-

Training Manager

Memphis, TN · On-site

Position Summary: The Training & Implementation Manager leads Barnhart's training and ... S. working together to serve our customers. This growing network offers our team members constant ...

Thecentermemphis

Training Manager

Memphis, TN · On-site

Position Summary: The Training & Implementation Manager leads Barnhart's training and ... S. working together to serve our customers. This growing network offers our team members constant ...

CLUB4 Fitness

Personal Training Manager

Memphis, TN · On-site

Maintains a high level of customer service through healthy communication with members; while ... management etc.) * Follows all guidelines outlined in the Personal Trainer ORGANIZATIONAL ...

HomeServe

Sr. Manager, Training

Chattanooga, TN · On-site

$100K - $125K/yr

As the customer experience environment continues to evolve, automation is increasingly handling ... The Training Manager will lead the development and execution of learning strategies that prepare ...

HomeServe USA

Sr. Manager, Training

Chattanooga, TN · On-site

$100K - $125K/yr

As the customer experience environment continues to evolve, automation is increasingly handling ... The Training Manager will lead the development and execution of learning strategies that prepare ...

BB BHF STORES LLC

MANAGER IN TRAINING

Lebanon, TN · On-site

$40K - $40K/yr

The Manager In Training performs General Manager duties in his or her absence ... Principal Responsibilities Acquire and Maintain Customers Compliance with all applicable federal ...

Zips Car Wash

Manager in Training

Memphis, TN

$50K - $60K/yr

A Manager in Training (MIT) is a high-performing leader who has come to the car wash industry to ... Exceptional sales and customer service skills * Excellent organization and time management skills ...

Zips Car Wash

Manager in Training

Memphis, TN · On-site

Why You'll Love This Job A Manager in Training (MIT) is a high-performing leader who has come to ... Exceptional sales and customer service skills * Excellent organization and time management skills ...

Crunch Fitness

Manager in Training

Altamont, TN · On-site

This role requires a strong sales mindset, customer service focus, and the ability to motivate and engage both team members and members. Managers in Training are also expected to be responsible for ...

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Customer Training Manager information

What does a customer training manager do?

A Customer Training Manager is responsible for developing, organizing, and delivering training programs to help customers effectively use a company's products or services. They assess customer learning needs, create instructional materials, and may lead in-person or virtual training sessions. Their goal is to enhance customer satisfaction and product adoption by ensuring users are well-informed and confident in using the offerings. Customer Training Managers often collaborate with product, sales, and support teams to keep training content up-to-date and relevant.

How does a customer training manager typically collaborate with product and support teams to deliver effective training programs?

A Customer Training Manager works closely with product and support teams to ensure training materials are accurate, up-to-date, and address real customer needs. This collaboration involves regular meetings to gather insights on product updates, customer feedback, and common support issues. By staying connected, the Training Manager can design sessions that empower customers to use the product more effectively and proactively address frequent concerns, ultimately enhancing customer satisfaction and product adoption.

What are the key skills and qualifications needed to thrive as a customer training manager, and why are they important?

To thrive as a Customer Training Manager, you need expertise in adult learning principles, curriculum design, and strong product knowledge, typically supported by a bachelor’s degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and sometimes industry certifications like CPTM (Certified Professional in Training Management) are highly valuable. Exceptional communication, organizational skills, and the ability to build rapport with diverse audiences set top performers apart in this role. These skills and qualifications are crucial for delivering effective training that drives customer success and product adoption.

What is the difference between Customer Training Manager vs Customer Support Specialist?

AspectCustomer Training ManagerCustomer Support Specialist
Primary FocusDeveloping and delivering training programs for customersProviding technical support and resolving customer issues
Required SkillsTraining design, communication, product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentTraining sessions, workshops, online coursesHelp desks, support tickets, live chat
Common Industry UsageTechnology, SaaS, manufacturingTechnology, retail, service industries

The Customer Training Manager focuses on creating and managing training programs to educate customers about products or services, while the Customer Support Specialist handles direct technical support and issue resolution. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and daily tasks.

What degree is needed to be a customer training manager?

A customer training manager typically holds a bachelor's degree in fields such as education, business, communications, or a related area. Relevant experience in training, instructional design, or customer service, along with strong communication skills, is also important for this role.

What cities in Tennessee are hiring for Customer Training Manager jobs?

Cities in Tennessee with the most Customer Training Manager job openings:

Customer Training Manager jobs near you

Training Manager

Memphis, TN • On-site

Barnhart Crane & Rigging
Manufacturing • 1 - 5K employees
Learn more about Barnhart Crane & Riggingexternal

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago

Barnhart rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

148th of 178 rated vehicle equipment hire

Job description

Help shape how Barnhart trains, develops, and equips teams to safely execute some of the industry's most challenging projects.

Position Summary: The Training & Implementation Manager leads Barnhart's training and implementation efforts, helping teams across the organization operate safely, efficiently, and consistently. This role oversees the development and delivery of training programs, supports the implementation of new tools and processes, and contribute to strategic initiatives that improve operational performance and efficiency across the branch network.

Location: Memphis, TN. Candidates must live locally or be willing to relocate. Some travel to branch locations may be required.

Key Responsibilities

  • Lead and develop the Training & Implementation team, including trainers, administrators, and interns.
  • Oversee the development, delivery, and continuous improvement of technical and operational training programs.
  • Partner with branch leadership to identify training needs and support employee development.
  • Support the successful implementation and adoption of new tools, technologies, and operational processes.
  • Measure training effectiveness and identify opportunities for improvement.
  • Manage departmental resources, equipment, and budget responsibly.
  • Promote a culture of safety, continuous improvement, and servant leadership.
  • Additional responsibilities as assigned by Supervisor.

Qualifications

  • Bachelor's degree in Engineering, Construction Management, Business, or a related field preferred; equivalent industry experience may be considered.
  • 5+ years of experience in the crane and rigging, heavy transport, construction, industrial services, or related industry.
  • Proven leadership, training, coaching, or implementation experience.
  • Strong communication, presentation, and relationship-building skills.
  • Ability to analyze operational performance and drive process improvements.
  • Working knowledge of business software and Microsoft Office applications.

Why Barnhart?

  • Industry-leading training and development
  • Opportunities for career growth and advancement
  • Collaborative "One TEAM" culture
  • Meaningful work supporting critical infrastructure projects across North America

Barnhart Offers

  • Competitive salary and performance bonus
  • $1 for $1 match on 401(k), capped at 10% of pay
  • Health insurance, paid time off, holidays, short- and long-term disability, life insurance, and additional benefits discussed during the interview process
  • Barnhart CARES family care and community service opportunities

PURPOSE - Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world.

MINDS OVER MATTER - Barnhart has built a nationwide reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in American industry.

NETWORK - Barnhart has built teams that form one of our industry's strongest networks of talent and resources with over 60 branch locations across the U.S. working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.

CULTURE - Barnhart has a strong team culture -- the "One TEAM." We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.

EOE/AA Minority/Female/Disability/Veteran

#LI-HS1

Employment Type: FULL_TIME

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