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Customer Training Manager Jobs in Michigan (NOW HIRING)

Constellis

Training Manager

Battle Creek, MI · On-site

$72K/yr

POSITION SUMMARY Full-Time Training Manager for the FPS Mega Center contract. Serve as the focal ... customer service, phonetic alphabet usage, Language Line and TDD phone system. QUALIFICATIONS

Constellis

Training Manager

Battle Creek, MI · On-site

$72K/yr

POSITION SUMMARY Full-Time Training Manager for the FPS Mega Center contract. Serve as the focal ... customer service, phonetic alphabet usage, Language Line and TDD phone system. QUALIFICATIONS

Morley

Training Manager (Hybrid)

Saginaw, MI

You'll manage a team of trainers and work closely with operations, quality and Associate Experience ... great customer experience, high quality and better business outcomes. Why Apply? You'll get the ...

Morley

Training Manager (Hybrid)

Saginaw, MI · On-site

You'll manage a team of trainers and work closely with operations, quality and Associate Experience ... great customer experience, high quality and better business outcomes. Why Apply? You'll get the ...

J&H Family Stores

Manager in Training

Rockford, MI · On-site

Exceptional customer service is a major component of this position. Tasks & Responsibilities ... Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends ...

J&H Family Stores

Manager in Training

Lowell, MI · On-site

Exceptional customer service is a major component of this position. Tasks & Responsibilities ... Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends ...

Drive & Shine, Inc.

Manager in Training

Stevensville, MI · On-site

$80K - $100K/yr

... week) Manager in Training Responsibilities: * Every successful business starts with a team of ... Wow customers during their visit to our location, even during super busy periods. You will schedule ...

Drive & Shine

Manager in Training

Stevensville, MI · On-site

$100K/yr

... week) Manager in Training Responsibilities: * Every successful business starts with a team of ... Wow customers during their visit to our location, even during super busy periods. You will schedule ...

J&H Family Stores

Manager in Training

Rockford, MI · On-site

Exceptional customer service is a major component of this position. Tasks & Responsibilities ... Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends ...

Drive & Shine

Manager in Training

Stevensville, MI · On-site

$80K - $100K/yr

Wow customers during their visit to our location, even during super busy periods. You will schedule ... Manager in Training Requirements: * Minimum Bachelor of Science degree * Minimum of 5 years as a ...

Circle K

External Manager in Training

Woodhaven, MI

Ability to supervise and manage the functions listed in the CSR and ASM . * Ability to use computer ... Training and Development * Prepare on-going and timely performance appraisals in writing for all ...

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Customer Training Manager information

What does a customer training manager do?

A Customer Training Manager is responsible for developing, organizing, and delivering training programs to help customers effectively use a company's products or services. They assess customer learning needs, create instructional materials, and may lead in-person or virtual training sessions. Their goal is to enhance customer satisfaction and product adoption by ensuring users are well-informed and confident in using the offerings. Customer Training Managers often collaborate with product, sales, and support teams to keep training content up-to-date and relevant.

How does a customer training manager typically collaborate with product and support teams to deliver effective training programs?

A Customer Training Manager works closely with product and support teams to ensure training materials are accurate, up-to-date, and address real customer needs. This collaboration involves regular meetings to gather insights on product updates, customer feedback, and common support issues. By staying connected, the Training Manager can design sessions that empower customers to use the product more effectively and proactively address frequent concerns, ultimately enhancing customer satisfaction and product adoption.

What are the key skills and qualifications needed to thrive as a customer training manager, and why are they important?

To thrive as a Customer Training Manager, you need expertise in adult learning principles, curriculum design, and strong product knowledge, typically supported by a bachelor’s degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and sometimes industry certifications like CPTM (Certified Professional in Training Management) are highly valuable. Exceptional communication, organizational skills, and the ability to build rapport with diverse audiences set top performers apart in this role. These skills and qualifications are crucial for delivering effective training that drives customer success and product adoption.

What is the difference between Customer Training Manager vs Customer Support Specialist?

AspectCustomer Training ManagerCustomer Support Specialist
Primary FocusDeveloping and delivering training programs for customersProviding technical support and resolving customer issues
Required SkillsTraining design, communication, product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentTraining sessions, workshops, online coursesHelp desks, support tickets, live chat
Common Industry UsageTechnology, SaaS, manufacturingTechnology, retail, service industries

The Customer Training Manager focuses on creating and managing training programs to educate customers about products or services, while the Customer Support Specialist handles direct technical support and issue resolution. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and daily tasks.

What degree is needed to be a customer training manager?

A customer training manager typically holds a bachelor's degree in fields such as education, business, communications, or a related area. Relevant experience in training, instructional design, or customer service, along with strong communication skills, is also important for this role.

What cities in Michigan are hiring for Customer Training Manager jobs?

Cities in Michigan with the most Customer Training Manager job openings:

Customer Training Manager jobs near you

Training Manager

Battle Creek, MI • On-site

Constellis
Investigation and Physical Security Services • 10K+ employees
Learn more about Constellisexternal

$72K/yr

Full-time

Posted 20 days ago

Constellis rating

7.3

Company rating: 7.3 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY
Full-Time Training Manager for the FPS Mega Center contract. Serve as the focal point for multiple contract training compliance requirements and be responsible for overall training quality and standards in accordance with each SOW.
COMPENSATION
$72K per year
RESPONSIBILITIES
  • Assist in monitoring and reporting on the effectiveness of employee training during the orientation period and for career development based on approved Government standards and requirements.
  • Onboard new employees: obtaining pertinent information from corporate.
  • Obtain signed documentation of government rules and expectations.
  • Instruct MegaCenter personnel on the proper dress code.
  • Instruct MegaCenter personnel on the rules and protocol of discrimination, harassment, and sexual harassment.
  • Provide new hires a tour the facility and parking information.
  • Assist new employees in obtaining and activating PIV cards.
  • Obtain logins and assist with set up of computer systems for new hires as required.
  • Ensure new dispatchers take nine (7) required FEMA courses. All other new employees must take active shooter and workplace violence FEMA courses.
  • Ensure that all personnel operating a terminal, having access to NCIC or the Identification Index (III), are appropriately trained and certified in accordance with NCIC policies and procedures and that terminal operators renew their certification every two (2) years as required.
  • Assist in providing the appropriate training and testing to new users and those requiring recertification in NCIC policies, procedures, and the use of the system.
  • Provide NCIC TAC with names and paperwork of new hires that will need access, notifying her of people who are no longer employed her to have their access terminated.
  • Complete proper paperwork to get NCIC access procedures started; provide study guides, practice problems, PowerPoint to all new hires and those who need classroom training every 2 years.
  • Ensure that all rules and regulations mandated for use of NCIC are being followed to mitigate end-user liabilities that could result in fines, disciplinary actions, or complete removal of the NCIC system.
  • Assist in troubleshooting when NCIC users cannot access site or testing or cannot remember their passwords.
  • Ensure that Communications Center is advised should NCIC not be working and other MegaCenters need Denver MegaCenter to run clearances/histories/rap sheets for them.
  • Maintain daily records of Daily Observation Reports (DOR) to monitor new hires' progress.
  • Monitor new hires allotted training hours to ensure they meet the pre-determined standards through knowledge testing processes and observation.
  • Counsel new hires on failure to meet standards.
  • Train new hires on theories they will put into practice in Dispatch; alarms, radio, calls for service, Dispatch Operations Log, customer service, phonetic alphabet usage, Language Line and TDD phone system.

QUALIFICATIONS
  • Must be a current full-time supervisor.
  • Must have extensive training experience and APCO CTO certification.
  • Possess or ability to acquire APCO Instructor certifications and JWIN Instructor certification.
  • Be a current MegaCenter employee for over 4 years.

BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Equal Opportunity Employer
Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet

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