Customer Training Manager Jobs in Arizona (NOW HIRING)

SBM's Manager-in-Training (MIT) is a rigorous 9-week program built to develop emerging leaders through on-the-job training and structured professional development.

What You'll Gain:

• Structured virtual learning and in-person mentorship to accelerate leadership growth

• On-site operations training across SBM's core business operations

• Direct mentorship with site leadership, safety, and client operations

Core Skills Developed:

• Team development and performance management

• Client engagement and relationship management

• Safety program management

Graduates leave with a strong operational foundation, enhanced leadership abilities, and the confidence to drive performance across SBM sites.

Qualifications

• Candidates must be able to relocate for the role.

• Bilingual in English & Spanish is a plus

• Bachelor's Degree preferred

Job Overview

The Assistant Operations Manager will be responsible for assisting with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Assist with developing work schedules to ensure adequate service

• Prepare schedules for service personnel, assigns personnel to routes

• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service

• Assist with inventory supplies and equipment

• Investigate and promote improved equipment and methods

• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager

• Assist with implementation and execution of policies and goals

• Inspect plant and evaluate use of space and facilities

• Assist with plan, budget, and schedule modifications including cost estimates bid sheets and contracts

• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements

• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents

• Maintain a safe work environment for self and employees

• Assist with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.

• Act as liaison between company, customers, clients, employees, and subcontractors

• Review correspondence concerning contractors and responds as appropriate

• Establish and maintain contact with contractors to ensure the smooth working of the contract process

• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees

• Assist with human resource concerns and issues

• Some travel may be required for this position

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

A.A. Degree required in Business Management, or a related field with 2+ years of experience, or equivalent combination of education and experience.

Certificates, Licenses, Registrations

CPR/AED/First Aid certification a plus

Bilingual a plus

May be required to have a valid driver's license.

Completed all safety and task training certification.

May be required to be forklift certified.

Knowledge, Skills, and Abilities

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents.

Strong verbal and written communication skills.

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.

Knowledge of Microsoft Office and Computer Skills.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
The anticipated annual base pay range for this position is $60,000-$80,168.40 .

The final compensation offered will be determined by several factors, including geographic location, relevant experience, education, qualifications, internal pay equity, and current market conditions.

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.