Customer Training Implementation Specialist Jobs

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

The Lead Implementation Specialist is a subject matter expert in one or more of FactSet's products, tasked with deploying FactSet's products bydelivering onhigh-value projects and engagements. The Lead Implementation Specialists should be able to independently implement many workflows. Lead Implementation Specialists arecontributingmembers of the department's leadership team and arelooked tofor decision making in their areas of expertise. In many cases, Lead Implementation Specialists are involved in the pre-sales solutioning process to ensure successful engagements. Lead Implementation Specialists should collaborate with and mentor junior members of the implementation specialist.

All work done by Implementation Specialists is project-based and may include implementations,solutionsoptimization, and other time and knowledge-intensive projects. Implementation Specialists may beutilizedon larger and more complex engagements and may serve as mentors for more junior members of the team.

Our Implementations team is an essential partner to our clients to support complex changes across their organizations, drive enterprise deployments of FactSet solutions, manage organizational restructures, and implement process improvements. We work with all core analytics tools, such as PA (Portfolio Analysis), SPAR (our returns-based Style, Performance, and Risk tool), Portfolio Vault & Insight, Portfolio Batcher, Publisher, Analytics APIs, to name a few. As our mandate continues to grow, we are looking for eager, exceptionally talented individuals to join our team!

What You'll Do

• Providing product (functional and technical) guidance on the solutioning of processes based on customer needs

• Effectively communicate with our most sophisticated users via a strong understanding of investment principles and their application in theindustry

• Create user workflow specifications, custom report specifications,establishpriority and direction to technical integration staff on client requirements

• Identifygrowth strategies by outlining client organizational structures and uncoveringadditionalopportunityduring the implementation process

• Study client workflows and partner with Product Development and Engineering to enhance FactSet's products

• Provide user training and support the development of training programs

• Produce client-facing communicationtofacilitatetransition from implementation phase to support

• Create user workflow specifications, custom report specifications,establishpriority and direction to technical integration staff on client requirements

• Implement new and enhance existing deployments to createa betteruser experience and further enable sales opportunities

• Provide user training and support the development of training programs

• Implement new and enhance existing deployments to createa betteruser experience and further enable sales opportunities

What We're Looking For

Required Skills

• Bachelor/Masterdegree or equivalent in Finance, Computer Science, Information Systems, Engineering, or other related scientific or technical discipline

• At least 6 years of experience working with FactSet's Analytics tools

• Strong knowledge of performance workflows

• Strong technical background

• Proven technicalproficiencyparticularly with writing complex screening codes

• Understanding of how clients use FactSet Analytics and Performance Solutions products

• CFA, CIPM, CAPM, FRM, MBA, or other industry certifications preferred

• Extremely detail-oriented with the ability to see the big picture

• Enthusiastic with a keen sense of initiative and a desire to take ownership

• Willingness to travel

Job location: Boston, Chicago, Los Angeles, New York, Norwalk, San Francisco, Toronto, CAD

Working Environment: Hybrid

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage.

Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

• Career progression planning with dedicated time each month for learning and development.

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here .

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted range for this position in New York City, Connecticut, and California is $120,000-$150,000.

The budgeted range for this position in Toronto is $120,000 - $160,000 CAD.

Please note: the salary range may differ in other locations or countries