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Customer Technical Escalation Engineer Jobs (NOW HIRING)

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

Perform deep technical analysis to identify root cause and implement long-term solutions ... Participate in customer calls or screen sharing sessions when required to investigate or resolve ...

Triwill Group

As Datadog's in‑house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world's most innovative ...

Microsoft

Partner Support Escalation Engineer

Redmond, WA · On-site

... technical minds, we want to talk to you! In Customer Experience & Success, we are focused on how we ... Responsibilities This is a Partner Support Engineer (Support Escalation Engineer) role which will ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Coordinate with engineering and product teams to address customer‑facing escalations and systemic ... Communicate technical findings and updates clearly to customers and internal stakeholders. * Create ...

Ciena

Customer Technical Advocate

... customer engineering, operations, and implementation organizations. * Monitor and prioritize technical support cases to achieve service level objectives and agreements. * Lead escalation management ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · Hybrid

... with engineering and product teams to address customer-facing escalations and systemic issues ... technical findings and updates clearly to customers and internal stakeholders Create and maintain ...

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Software Escalation Engineer (Python) R&D Morrisville, North Carolina

Morrisville, NC

Varonis Systems
Software Development • 1 - 5K employees
Learn more about Varonis Systemsexternal

Full-time

Re-posted 15 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

180th of 247 rated software companies

Job description

Description

Software Escalation Engineer (Python)

The Company:

Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.

The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Morrisville, NC.

The Responsibilities:

  • Act as the technical point of contact for customerimpacting issues.
  • Investigate and resolve issues in Python services.
  • Analyze behavior across services, databases, messaging, and infrastructure.
  • Perform testing on UI and performance.
  • Drive root cause analysis in collaboration with engineering and infrastructure teams.
  • Provide training and technical guidance to internal teams.

The Requirements:

  • B.Sc. in Computer Science or equivalent from known university. 
  • Minimum of 3 years of experience in developing Enterprise-level Python Applications.
  • Experience working with cloud-native architectures and distributed systems.
  • Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices - Advantage.
  • Knowledge of IT Fundamentals (Networking / Security / Storage).
  • Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
  • Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
  • Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) - Advantage.
  • Knowledge of multi-tenant SaaS architectures - Advantage.
  • Familiarity with infrastructure as code and monitoring/observability tools.
  • Hands-on experience with AI projects and applications.
  • Fluent English (written and verbal).
  • Advantageous, not required:
    • Familiarity with additional languages (PHP, Angular/JS, Swift/ObjectiveC, Kotlin/Java).
    • Previous customer-facing technical positions.
    • Provide training and support to internal teams.
    • Familiarity with Datadog. 

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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