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Customer Support Service Jobs in Michigan (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ...

VEHLO

Director, Customer Support

Troy, MI · On-site

Our founder-led products power the entire service lane experience and keep customers coming back ... The Director of Customer Support will own the end-to-end support experience for our dealership ...

Vehlo

Director, Customer Support

Troy, MI · On-site

Our founder-led products power the entire service lane experience and keep customers coming back ... The Director of Customer Support will own the end-to-end support experience for our dealership ...

Randstad

INSURANCE CUSTOMER SUPPORT

Howell, MI · Hybrid

$21.50/hr

INSURANCE SERVICE REP - HYBRID IN HOWELL, MI A nationally industry-leading Property & Casualty ... Customer support * Telephone Etiquette * Insurance * retail * bank * financial * CRM * Customer ...

Vertafore

Customer Support Specialist I

East Lansing, MI · Hybrid

$36K/yr

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by ...

Vertafore

Customer Support Specialist I

East Lansing, MI · Hybrid

$36K/yr

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by ...

Vertafore

Customer Support Specialist I

East Lansing, MI · On-site

$36K/yr

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing * Escrow * Mortgage Payments * Banking * Financial Services * Borrower Support * Account ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing * Escrow * Mortgage Payments * Banking * Financial Services * Borrower Support * Account ...

TEKsystems

Customer Service Advisor

Warren, MI

$22 - $23/hr

They are driven to provide support for their team leaders to be successful in building ... Skills customer support, customer service call center, technical support, Service desk, dealerships ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

... service enhancements. Customer Support Engineers play a pivotal role in building and nurturing strong customer relationships, advocating for customer needs, and ensuring customers derive maximum ...

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Showing results 21-40

All JobsCustomer Support Service JobsCustomer Support Service Jobs in Michigan

Customer Support Service information

See Michigan salary details

$10

$16

$24

How much do customer support service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support service in Michigan is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

What is customer support service?

Customer support services refer to the assistance provided by a company to its customers before, during, and after they purchase or use its products or services. This support can be delivered through various channels such as phone, email, live chat, or social media. The goal of customer support is to resolve issues, answer questions, and ensure customer satisfaction, helping to build long-term relationships and loyalty. Effective customer support is crucial for maintaining a positive reputation and encouraging repeat business.

What are the key skills and qualifications needed to thrive as a customer support service professional?

To thrive in Customer Support Service, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and stressful situations. These skills and qualities are crucial to ensure effective issue resolution, customer satisfaction, and positive brand reputation.

What are some common challenges faced by customer support service professionals, and how can they be managed effectively?

Customer Support Service professionals often encounter challenges such as handling high volumes of inquiries, managing difficult customers, and resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication skills, practice patience, and stay organized using support tools and ticketing systems. Regular training and collaboration with team members also help in sharing solutions and best practices, creating a supportive environment where team members learn from each other and continuously improve service quality.

What is the difference between Customer Support Service vs Customer Service Representative?

AspectCustomer Support ServiceCustomer Service Representative
CredentialsTypically no formal certifications required; good communication skillsSimilar; often no formal certifications, focus on communication skills
Work EnvironmentCall centers, online chat, email support, remote or on-siteRetail stores, call centers, online support, remote or on-site
Industry UsageCommon across tech, retail, telecom, and service industriesWidespread in retail, telecom, hospitality, and service sectors
Search & Comparison IntentOften compared for roles involving technical or product supportCompared for general customer interaction roles

Customer Support Service and Customer Service Representative roles share many similarities, including work environments and required skills. However, Customer Support Service often emphasizes technical or product-specific assistance, while Customer Service Representatives handle broader customer interactions. Both roles are vital in customer satisfaction and are frequently searched together by job seekers in the customer service industry.

What are the 5 skills of a customer support service?

Customer support service professionals need strong communication skills to clearly convey information and empathize with customers. Problem-solving abilities are essential for resolving issues efficiently, while patience helps manage difficult interactions. Additionally, technical proficiency with support tools and a good understanding of the company's products or services are important for effective assistance.

What cities in Michigan are hiring for Customer Support Service jobs?

Cities in Michigan with the most Customer Support Service job openings:

Customer Support Service jobs near you
Infographic showing various Customer Support Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,799 per year, or $16.7 per hour.

Customer Support Representative

Detroit, MI

Autobooks
Finance and Insurance • 51 - 200 employees
Learn more about Autobooksexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Key responsibilities

  • Partner with customers to resolve issues through phone, email, and live chat.

  • Troubleshoot software issues by utilizing discovery questions and process of elimination, and diagnose problems to identify solutions.

  • Complete tickets and administrative tasks with accuracy and contribute to knowledge management documentation.

Job description

The Role: Customer Support Representative
You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the ‘people side’: building relationships, representing our brand as our CEO would, and delivering outstanding customer service.
Having traits of a ‘techie’, ‘detective’, ‘investigator’, ‘teacher’, or ‘counselor’ will serve you well in critically thinking to identify and solve problems and gain callers’ trust.
You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.
Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!
The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers’ needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware – you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities
The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

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