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Customer Support Service Jobs in Michigan (NOW HIRING)

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Meet established performance and productivity metrics, service-level expectations, and quality ...

Harvia US, Inc.

Customer Support Agent

Holland, MI

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Meet established performance and productivity metrics, service-level expectations, and quality ...

United Kennel Club

Be Seen First

Customer Support Specialist

Kalamazoo, MI · On-site

$17/hr

We are looking for a Customer Support Specialist to join our team and provide top-tier service to our valued customers. In this role, you will be the voice of UKC, assisting customers via phone ...

AA2IT

Customer Support Rep

Jackson, MI · On-site

$23/hr

Customer Support Representative Customer Support Rep Pay Rate: $23/HR Location: 1100 Technology Dr ... Manage customer service through the order fulfillment process. The role is responsible for ensuring ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake ...

Aston Carter

Customer Support Specialist

Plymouth, MI · On-site

$47K - $49K/yr

Customer Support Specialist **Interviewing ASAP!!** Hours: Hiring for first shift! Must be flexible ... Must haves: * 2+ years of customer service, call center, account coordination, dispatch, or related ...

TEKsystems

Customer Support Agent

Troy, MI · Hybrid

$17 - $18.50/hr

The Customer Service Representative handles inbound calls related to homeowners insurance ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

TEKsystems

Customer Support Agent

Troy, MI · Hybrid

$17 - $18.50/hr

The Customer Service Representative handles inbound calls related to homeowners insurance ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

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Customer Support Service information

See Michigan salary details

$10

$16

$24

How much do customer support service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support service in Michigan is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

What is customer support service?

Customer support services refer to the assistance provided by a company to its customers before, during, and after they purchase or use its products or services. This support can be delivered through various channels such as phone, email, live chat, or social media. The goal of customer support is to resolve issues, answer questions, and ensure customer satisfaction, helping to build long-term relationships and loyalty. Effective customer support is crucial for maintaining a positive reputation and encouraging repeat business.

What are the key skills and qualifications needed to thrive as a customer support service professional?

To thrive in Customer Support Service, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and stressful situations. These skills and qualities are crucial to ensure effective issue resolution, customer satisfaction, and positive brand reputation.

What are some common challenges faced by customer support service professionals, and how can they be managed effectively?

Customer Support Service professionals often encounter challenges such as handling high volumes of inquiries, managing difficult customers, and resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication skills, practice patience, and stay organized using support tools and ticketing systems. Regular training and collaboration with team members also help in sharing solutions and best practices, creating a supportive environment where team members learn from each other and continuously improve service quality.

What is the difference between Customer Support Service vs Customer Service Representative?

AspectCustomer Support ServiceCustomer Service Representative
CredentialsTypically no formal certifications required; good communication skillsSimilar; often no formal certifications, focus on communication skills
Work EnvironmentCall centers, online chat, email support, remote or on-siteRetail stores, call centers, online support, remote or on-site
Industry UsageCommon across tech, retail, telecom, and service industriesWidespread in retail, telecom, hospitality, and service sectors
Search & Comparison IntentOften compared for roles involving technical or product supportCompared for general customer interaction roles

Customer Support Service and Customer Service Representative roles share many similarities, including work environments and required skills. However, Customer Support Service often emphasizes technical or product-specific assistance, while Customer Service Representatives handle broader customer interactions. Both roles are vital in customer satisfaction and are frequently searched together by job seekers in the customer service industry.

What are the 5 skills of a customer support service?

Customer support service professionals need strong communication skills to clearly convey information and empathize with customers. Problem-solving abilities are essential for resolving issues efficiently, while patience helps manage difficult interactions. Additionally, technical proficiency with support tools and a good understanding of the company's products or services are important for effective assistance.

What cities in Michigan are hiring for Customer Support Service jobs?

Cities in Michigan with the most Customer Support Service job openings:

Customer Support Service jobs near you
Infographic showing various Customer Support Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,799 per year, or $16.7 per hour.

Customer Support Agent

Grand Rapids, MI

Harvia US, Inc.
See more jobs at Harvia US, Inc.external

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Support Agent

Location: Grand Rapids/Remote

Position Summary

Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across phone, email, and chat. This role serves as a key point of contact for customer questions, product support, order assistance, and issue resolution.

The ideal candidate is a strong communicator and problem solver who is comfortable managing multiple priorities, learning technical product information, and taking ownership of customer needs from initial contact through resolution. This position works closely with internal teams to ensure customers receive accurate information, timely follow-up, and a consistently positive experience.

About Us

Harvia is the world’s leading provider of sauna and wellness solutions. With roots in Finland and customers in over 90 countries, we combine tradition, innovation, and sustainability to foster well-being for people around the globe. At Harvia, you will join an international group characterized by a strong entrepreneurial spirit, dedicated employees, and a clear ambition to continue leading the way in the sauna and spa industry.

Responsibilities
  • Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
  • Meet established performance and productivity metrics, service-level expectations, and quality standards as defined by department leadership, while maintaining a high level of customer satisfaction.
  • Make outbound calls to customers for follow-ups, account updates, appointment confirmations, service inquiries, and other business needs.
  • Respond to customer questions and concerns while providing accurate and helpful solutions to troubleshoot customer issues and determine the appropriate resolution or next steps.
  • Maintain a positive, professional, and empathetic attitude during all customer interactions.
  • Document customer interactions, issues, and resolutions accurately in the company’s CRM or customer support system.
  • Follow up with customers when additional information or assistance is required.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Process customer requests, account updates, orders, returns, or other transactions as required.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet established customer service, quality, productivity, and response-time goals.
  • Identify recurring customer issues and communicate trends or feedback to management.
  • Complete new hire training program within acceptable timeframe as outlined by department leadership.
  • Assist with duties as assigned.
Qualifications
  • Minimum 1 year customer service, call center/contact center, or support experience preferred. Any college or university credits can be in lieu of experience.
  • Excellent verbal and written communication skills with strong active-listening and problem-solving abilities.
  • Comfortable handling multiple communication channels, including phone, email, and chat with the ability to remain calm and professional when dealing with difficult or frustrated customers.
  • Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong organizational and time-management skills and team oriented.
  • Ability to work independently and take ownership of customer issues.
  • Bilingual communication skills are a plus.
  • High school diploma required.
Supervisor Responsibilities

None

Physical Requirements amp; Responsibilities
  • Ability to sit and work at a computer workstation for extended periods of time.
  • Ability to occasionally stand, walk, bend, reach, and move around the office as needed, may be required to lift and carry light office materials or equipment, generally up to 30 pounds.
  • Ability to maintain focus and attention while handling multiple customer interactions and tasks throughout the workday.
  • Reasonable accommodation may be provided for qualified individuals with disabilities to enable them to perform the essential functions of the position.
  • For non-office employees, must have a quiet working environment with reliable internet access.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Short/long term disability
  • Paid Holidays
  • Life Insurance

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