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Customer Support Service Jobs in Georgia (NOW HIRING)

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment preferred. * Strong written and verbal communication skills, including the ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment preferred. * Strong written and verbal communication skills, including the ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

The Customer Support Technician is responsible for providing technical support and outstanding customer service to ensure a seamless experience for our valued customers. This role involves managing ...

Colony Bank

Customer Support Specialist

Thomasville, GA · On-site

$14.50 - $19.75/hr

To handle incoming Support Center telephone calls, live online chats and emails, both internal and ... Experience: 1. Minimum two years previous experience as customer service representative. 2. Prior ...

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

To handle incoming Support Center telephone calls, live online chats and emails, both internal and ... Experience: 1. Minimum two years previous experience as customer service representative. 2. Prior ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... service-level agreements (SLAs) * Deliver high customer satisfaction and low customer effort by ...

SBS

Customer Support Associate

Alpharetta, GA · On-site

$17 - $23.50/hr

A minimum of 2-3 years of previous customer service and support experience * Experience providing technical-oriented customer service * Customer facing/business to business experience Preferred ...

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

To handle incoming Support Center telephone calls, live online chats and emails, both internal and ... Experience: 1. Minimum two years previous experience as customer service representative. 2. Prior ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

Primarily responsible for delivering service and support to clients via telephone, e-mail, chat ... At least 1 year of customer service experience * Bi-lingual in Spanish preferred * Ability to multi ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

Primarily responsible for delivering service and support to clients via telephone, e-mail, chat ... At least 1 year of customer service experience * Bi-lingual in Spanish preferred * Ability to multi ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... Research customer service issues throughout processing stages while interacting with internal ...

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Customer Support Service information

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$10

$16

$23

How much do customer support service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support service in Georgia is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What is customer support service?

Customer support services refer to the assistance provided by a company to its customers before, during, and after they purchase or use its products or services. This support can be delivered through various channels such as phone, email, live chat, or social media. The goal of customer support is to resolve issues, answer questions, and ensure customer satisfaction, helping to build long-term relationships and loyalty. Effective customer support is crucial for maintaining a positive reputation and encouraging repeat business.

What are the key skills and qualifications needed to thrive as a customer support service professional?

To thrive in Customer Support Service, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and stressful situations. These skills and qualities are crucial to ensure effective issue resolution, customer satisfaction, and positive brand reputation.

What are some common challenges faced by customer support service professionals, and how can they be managed effectively?

Customer Support Service professionals often encounter challenges such as handling high volumes of inquiries, managing difficult customers, and resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication skills, practice patience, and stay organized using support tools and ticketing systems. Regular training and collaboration with team members also help in sharing solutions and best practices, creating a supportive environment where team members learn from each other and continuously improve service quality.

What is the difference between Customer Support Service vs Customer Service Representative?

AspectCustomer Support ServiceCustomer Service Representative
CredentialsTypically no formal certifications required; good communication skillsSimilar; often no formal certifications, focus on communication skills
Work EnvironmentCall centers, online chat, email support, remote or on-siteRetail stores, call centers, online support, remote or on-site
Industry UsageCommon across tech, retail, telecom, and service industriesWidespread in retail, telecom, hospitality, and service sectors
Search & Comparison IntentOften compared for roles involving technical or product supportCompared for general customer interaction roles

Customer Support Service and Customer Service Representative roles share many similarities, including work environments and required skills. However, Customer Support Service often emphasizes technical or product-specific assistance, while Customer Service Representatives handle broader customer interactions. Both roles are vital in customer satisfaction and are frequently searched together by job seekers in the customer service industry.

What are the 5 skills of a customer support service?

Customer support service professionals need strong communication skills to clearly convey information and empathize with customers. Problem-solving abilities are essential for resolving issues efficiently, while patience helps manage difficult interactions. Additionally, technical proficiency with support tools and a good understanding of the company's products or services are important for effective assistance.

What cities in Georgia are hiring for Customer Support Service jobs?

Cities in Georgia with the most Customer Support Service job openings:

Customer Support Service jobs near you
Infographic showing various Customer Support Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,712 per year, or $16.2 per hour.

Customer Support Associate

Atlanta, GA • On-site

Autodesk, Inc.
Software Development • 10K+ employees
Learn more about Autodesk, Inc.external

$16.75 - $23/hr

Full-time

Posted 22 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Requisition ID #
26WD100288
Position Overview
Our Customer Support Team is motivated, smart, and recognized for their willingness to solve problems with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus, you will become a knowledgeable asset in construction software, looking to transform a multi-trillion-dollar industry! This is a hybrid role located in Atlanta, Georgia, with work-from-home opportunities.
Responsibilities
  • Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application support, subscription inquiries and more.
  • Manage multiple active customer cases with accurate, concise, and complete documentation. Maintain clear ownership and provide timely follow-up throughout each case, including when updates or actions are pending from other teams.
  • Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating systems, and networks. Use a structured process to gather relevant information-such as browser details, screenshots, console information, or HAR files-form and test hypotheses, isolate variables, and determine appropriate next steps.
  • Explain technical concepts and troubleshooting steps in clear, patient, and accessible language. Help customers understand what information is needed, why it is needed, and how to provide it, regardless of their level of technical experience.
  • Collaborate with Tier 2, Product, Customer Success, Sales, Finance, other Support teams and more to resolve customer issues, identify recurring concerns, and represent the voice of the customer.
  • Advocate persistently and professionally for customers by following up with internal stakeholders, escalating blockers, clarifying customer impact, communicating important issues and customer sentiment to Support leadership and technical escalation teams, and more.
  • Participate in support projects, documentation improvements, training, quality initiatives, and other activities that improve the effectiveness of the team.
  • Embody Autodesk's "Culture Code" on the 'how' (One Autodesk, Optimistic, Relentless, Brave, Ingenious, Trusted) and the 'what' (team goals - CSAT, quality, productivity, schedule adherence, and more).
  • The responsibilities listed above are not intended to be an all-inclusive description of the position. They describe the general nature of the role and provide a reasonable representation of its activities.

Minimum Qualifications
  • Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment preferred.
  • Strong written and verbal communication skills, including the ability to organize information, write coherent customer responses, document technical investigations, communicate with different teams and leadership, and adjust communication for different audiences.
  • Demonstrated problem-solving skills and the ability to think through unfamiliar issues using a logical and structured troubleshooting process.
  • Ability to explain technical concepts and instructions to customers who may have limited experience with browsers, mobile applications, cloud software, or technical terminology.
  • Familiarity with web browsers, mobile applications, iOS, Android, Windows, and cloud-based software.
  • Ability to manage multiple customer interactions and open cases while maintaining accurate documentation and dependable follow-up.
  • Composure, patience, empathy, and professionalism when working with frustrated customers or navigating situations where an immediate resolution is not available.
  • Ability to collaborate with internal teams while remaining persistent and clear when advocating for a customer.
  • Ability to work effectively within a structured schedule and communicate proactively when priorities or case complexity require assistance.
  • Ability to work some holidays based on business needs and team scheduling.

#LI-SV1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Autodesk logo

About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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