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Customer Support Service Jobs in California (NOW HIRING)

C3 AI

Director, Customer Support

Redwood City, CA · On-site

Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience. * Collaborate with Products, Engineering ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... solar customer service. * Impeccable attention to detail. * Ability to exercise strong ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

Provide timely and effective resolution to customer inquiries, complaints, and service issues. * Document interactions and resolutions accurately using support tools such as Salesforce Service Cloud.

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... solar customer service. * Impeccable attention to detail. * Ability to exercise strong ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... solar customer service. * Impeccable attention to detail. * Ability to exercise strong ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... solar customer service. * Impeccable attention to detail. * Ability to exercise strong ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... solar customer service. * Impeccable attention to detail. * Ability to exercise strong ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... solar customer service. * Impeccable attention to detail. * Ability to exercise strong ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience. * Collaborate with Products, Engineering ...

Day Translations

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

The ideal candidate has experience in customer support and service, a bilingual background, and language and translation knowledge. * Answer chats, phone calls, and emails to external clients ...

Mercury

Customer Support Specialist

San Francisco, CA · On-site +1

$48K - $58K/yr

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and ... Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What You'll ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Includes Live Customer Support for parents, school staff, end users and site administrators. Our ... Resolve product / service questions / concerns ; determine cause and provide the best solution to ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Includes Live Customer Support for parents, school staff, end users and site administrators. Our ... Resolve product / service questions / concerns ; determine cause and provide the best solution to ...

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Showing results 41-60

All JobsCustomer Support Service JobsCustomer Support Service Jobs in California

Customer Support Service information

See California salary details

$11

$18

$27

How much do customer support service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support service in California is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.62 per hour, depending on experience, location, and employer.

What is customer support service?

Customer support services refer to the assistance provided by a company to its customers before, during, and after they purchase or use its products or services. This support can be delivered through various channels such as phone, email, live chat, or social media. The goal of customer support is to resolve issues, answer questions, and ensure customer satisfaction, helping to build long-term relationships and loyalty. Effective customer support is crucial for maintaining a positive reputation and encouraging repeat business.

What are the key skills and qualifications needed to thrive as a customer support service professional?

To thrive in Customer Support Service, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and stressful situations. These skills and qualities are crucial to ensure effective issue resolution, customer satisfaction, and positive brand reputation.

What are some common challenges faced by customer support service professionals, and how can they be managed effectively?

Customer Support Service professionals often encounter challenges such as handling high volumes of inquiries, managing difficult customers, and resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication skills, practice patience, and stay organized using support tools and ticketing systems. Regular training and collaboration with team members also help in sharing solutions and best practices, creating a supportive environment where team members learn from each other and continuously improve service quality.

What is the difference between Customer Support Service vs Customer Service Representative?

AspectCustomer Support ServiceCustomer Service Representative
CredentialsTypically no formal certifications required; good communication skillsSimilar; often no formal certifications, focus on communication skills
Work EnvironmentCall centers, online chat, email support, remote or on-siteRetail stores, call centers, online support, remote or on-site
Industry UsageCommon across tech, retail, telecom, and service industriesWidespread in retail, telecom, hospitality, and service sectors
Search & Comparison IntentOften compared for roles involving technical or product supportCompared for general customer interaction roles

Customer Support Service and Customer Service Representative roles share many similarities, including work environments and required skills. However, Customer Support Service often emphasizes technical or product-specific assistance, while Customer Service Representatives handle broader customer interactions. Both roles are vital in customer satisfaction and are frequently searched together by job seekers in the customer service industry.

What are the 5 skills of a customer support service?

Customer support service professionals need strong communication skills to clearly convey information and empathize with customers. Problem-solving abilities are essential for resolving issues efficiently, while patience helps manage difficult interactions. Additionally, technical proficiency with support tools and a good understanding of the company's products or services are important for effective assistance.

What cities in California are hiring for Customer Support Service jobs?

Cities in California with the most Customer Support Service job openings:

Customer Support Service jobs near you
Infographic showing various Customer Support Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,403 per year, or $18.9 per hour.

Director, Customer Support

Redwood City, CA • On-site

C3 AI
Software Development • 501 - 1,000 employees
Learn more about C3 AIexternal

Full-time

Re-posted 22 days ago

Job description

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.

Responsibilities 

  • Lead the growing global C3 AI Customer Support team.
  • Refine customer support process requirements and best practices for supporting new C3 AI products.
  • Measure success criteria and implement changes needed if expected targets are not met.
  • Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
  • Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
  • Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
  • Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
  • Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.

Qualifications

  • Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
  • Graduate degree preferred.
  • At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
  • Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
  • Experience writing logical, detailed, and complete product support requirements.
  • Able to develop and effectively communicate a support strategy and roadmap.
  • Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
  • Strong business acumen and quantitative and analytical problem-solving skills.
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

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