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Customer Support Service Jobs in California (NOW HIRING)

TruArc Health

Customer Support

Hemet, CA

$21 - $24/hr

The Customer Support Associate handles high volume of inbound and outbound calls. They listen to ... Guide callers through troubleshooting navigating the company site or using the products or services

FirstElement Fuel

Customer Support Specialist

Santa Ana, CA · On-site

$18.75 - $25.25/hr

OPERATIONS & CUSTOMER SUPPORT REPRESENTATIVE We have a great opportunity for an Operations & Customer Support Representative to help elevate our operations support service. The right candidate for ...

Flux Defunct

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

$17.75 - $22.75/hr

In this role, you will be the first point of contact for our customers, providing exceptional service and support while representing our brand with professionalism and care. Your primary ...

RemX

Be Seen First

Customer Service Support Representative

Los Angeles, CA · On-site

$23/hr

They are seeking a Customer Support Representative who is passionate about providing exceptional service, building positive customer relationships, and contributing to a collaborative team ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

In this role, you will be the first point of contact for our customers, providing exceptional service and support while representing our brand with professionalism and care. Your primary ...

Helpmates Inc

Customer Support Role

Santa Monica, CA · On-site

$19.25 - $24.50/hr

You'll work closely with the Office Manager, sales team, and other office staff to deliver excellent service and keep our operations running smoothly. What You'll Do As a Customer Support ...

New

Next Coms Talk

Customer Support Assistant

Hayward, CA · On-site

Customer Support Assistant Next Coms Talk is a leading provider of communication solutions ... Our team is committed to delivering exceptional service and innovative strategies to meet the ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Provide timely and effective resolution to customer inquiries, complaints, and service issues. Document interactions and resolutions accurately using support tools such as Salesforce Service Cloud.

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All JobsCustomer Support Service JobsCustomer Support Service Jobs in California

Customer Support Service information

See California salary details

$11

$18

$27

How much do customer support service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support service in California is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.62 per hour, depending on experience, location, and employer.

What is customer support service?

Customer support services refer to the assistance provided by a company to its customers before, during, and after they purchase or use its products or services. This support can be delivered through various channels such as phone, email, live chat, or social media. The goal of customer support is to resolve issues, answer questions, and ensure customer satisfaction, helping to build long-term relationships and loyalty. Effective customer support is crucial for maintaining a positive reputation and encouraging repeat business.

What are the key skills and qualifications needed to thrive as a customer support service professional?

To thrive in Customer Support Service, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and stressful situations. These skills and qualities are crucial to ensure effective issue resolution, customer satisfaction, and positive brand reputation.

What are some common challenges faced by customer support service professionals, and how can they be managed effectively?

Customer Support Service professionals often encounter challenges such as handling high volumes of inquiries, managing difficult customers, and resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication skills, practice patience, and stay organized using support tools and ticketing systems. Regular training and collaboration with team members also help in sharing solutions and best practices, creating a supportive environment where team members learn from each other and continuously improve service quality.

What is the difference between Customer Support Service vs Customer Service Representative?

AspectCustomer Support ServiceCustomer Service Representative
CredentialsTypically no formal certifications required; good communication skillsSimilar; often no formal certifications, focus on communication skills
Work EnvironmentCall centers, online chat, email support, remote or on-siteRetail stores, call centers, online support, remote or on-site
Industry UsageCommon across tech, retail, telecom, and service industriesWidespread in retail, telecom, hospitality, and service sectors
Search & Comparison IntentOften compared for roles involving technical or product supportCompared for general customer interaction roles

Customer Support Service and Customer Service Representative roles share many similarities, including work environments and required skills. However, Customer Support Service often emphasizes technical or product-specific assistance, while Customer Service Representatives handle broader customer interactions. Both roles are vital in customer satisfaction and are frequently searched together by job seekers in the customer service industry.

What are the 5 skills of a customer support service?

Customer support service professionals need strong communication skills to clearly convey information and empathize with customers. Problem-solving abilities are essential for resolving issues efficiently, while patience helps manage difficult interactions. Additionally, technical proficiency with support tools and a good understanding of the company's products or services are important for effective assistance.

What cities in California are hiring for Customer Support Service jobs?

Cities in California with the most Customer Support Service job openings:

Customer Support Service jobs near you
Infographic showing various Customer Support Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,403 per year, or $18.9 per hour.

Customer Support

Hemet, CA

TruArc Health
See more jobs at TruArc Healthexternal

$21 - $24/hr

Full-time

Posted 27 days ago

Job description

The Customer Support Associate handles high volume of inbound and outbound calls. They listen to customers’ issues or complaints and provide helpful solutions. The Call Center Associate will also make outbound calls to patients/customers to obtain insurance information and will submit files for approval once completed and updated.

-Please do not call the company for updates on this position, use Indeed to follow-up-

Duties & Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting navigating the company site or using the products or services
  • Place outgoing calls to past patients in attempt to clarify and resolve any billing issues.
  • Collaborate with other call center professionals and training manager to improve customer service
  • Responsible for entering accurate data from emails/telephone conversations into the call center database
  • Successfully manage and monitor the phone queue
  • Correspond professionally with customers via email, phone, and chat
  • Provide excellent customer service while maintaining the company’s positive reputation.

Educational Requirement: (please check which all that applies)

  • High school diploma, GED, or suitable equivalent.
  • Excellent customer service and communication skills, bilingual a plus.
  • Previous experience and a working knowledge of Excel, Word and Outlook and demonstrated experience in accurate data entry.

Other Qualification & Requirements:

  • Proficient typing and data entry skills
  • Strong attention to detail
  • Ability to work as part of a team
  • Self-motivated, well-organized, reliable, and able to prioritize workload.
  • Good personal and outstanding communication skills, both written and verbal.

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