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Customer Support Representative Jobs in Washington, DC

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key qualifications include: * US Citizenship * Experienced in coordinating high-speed ...

Bright MLS Inc

Customer Support Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

The Customer Support Representative is responsible for providing technical and customer service assistance, including but not limited to hardware, software, applications, memberships, billing, and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Lead, mentor, and develop a team of customer support representatives. * Foster a customer-first culture focused on service excellence and accountability. * Conduct coaching sessions, performance ...

Steerbridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Lead, mentor, and develop a team of customer support representatives. * Foster a customer-first culture focused on service excellence and accountability. * Conduct coaching sessions, performance ...

vTech Solution

Customer Support

Washington, DC · On-site

The Customer Support Entry level is a first level representative to the technical support team. They answer a variety of technical inquires documenting issues and alerting senior staff in a timely ...

Verisign

Tech Support Representative

Reston, VA · On-site

Verisign is seeking a Technical Support Representative II to address all customer and client concerns regarding the technical aspect and troubleshooting of the Verisign suite of products and services.

Victra

Sales Support Rep Part-Time

Burke, VA · On-site

$18.75 - $25.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

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Customer Support Representative information

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$11

$21

$30

How much do customer support representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer support representative in Washington, DC is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.65 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Washington, DC?

The most popular types of Customer Support Representative jobs in Washington, DC are:

What are popular job titles related to Customer Support Representative jobs in Washington, DC?

For Customer Support Representative jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Washington, DC look for?

The top searched job categories for Customer Support Representative jobs in Washington, DC are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $44,266 per year, or $21.3 per hour.

Customer Support Representative

Marathon TS

Washington, DC • On-site

$18 - $24.50/hr

Other

Re-posted 25 days ago

Job description

Customer Support Representative

Marathon TS is hiring for a Customer Support Representative in Washington, DC.

Key qualifications include:

  • US Citizenship
  • Experienced in coordinating high-speed internet and VoIP installations in secure government facilities, including those within the legislative branch
  • 2+ years of experience in customer service or administrative support role.
  • Strong organizational skills with the ability to manage multiple tasks, requests, and deadlines concurrently.
  • Excellent verbal and written communication skills to effectively interact with internal teams and external vendors.
  • Experience with Remedy or similar ticketing and incident management systems.
  • Fundamental understanding of Network and Technology Infrastructure components, including internet connectivity, structured cabling, and site survey processes.
  • High attention to detail with strong documentation and record-keeping practices.
  • Ability to work collaboratively within a team-oriented environment and engage professionally with a diverse range of stakeholders.

The Customer Service Representatives (CSRs) will perform the following tasks:

  • Serve as the first point of contact for incoming service requests related to district office technology installations.
  • Coordinate and schedule site visits between district office staff and technology vendors (e.g., ISPs, cabling contractors).
  • Use Remedy ticketing software to create, manage, and close support tickets accurately and timely.
  • Document all interactions, updates, and scheduling details within appropriate systems to ensure full traceability.
  • Track and follow up on pending requests to ensure resolution and closure.
  • Assist with updating internal tracking systems and documentation related to vendor activities.
  • Provide regular status reports or updates to supervisors and project leads as needed.
  • Performing other official duties as assigned.

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").

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About Marathon TS

Sourced by ZipRecruiter

Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Sterling, VA, US

Year founded

2009

Social media

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