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Customer Support Representative Jobs in Naples, FL

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

... for our customers - which means this role offers hands-on exposure to AI-driven reporting ... Support internal and external audits with organized documentation and clear explanations of ...

The Hello Team

Customer Support Specialist

Naples, FL · Remote

$17 - $22.75/hr

This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact ...

HelloTeam

Customer Support Specialist

Naples, FL · Remote

$18.50 - $24.75/hr

This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact ...

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact ...

Zoom Tan

Salon Support Representative

Naples, FL · On-site

$21/hr

Zoom Tan is currently hiring Salon Support Office Representatives in Naples, FL! Positions start at ... the Customer Service or Salon Support Manager for investigation and resolution. -Perform various ...

ZOOM TAN INC

Salon Support Representative

Naples, FL · On-site

$21/hr

Zoom Tan is currently hiring Salon Support Office Representatives in Naples, FL! Positions start at ... Refer any unresolved issues to the Customer Service or Salon Support Manager for investigation and ...

Liveops

Remote Customer Service Representative

Naples, FL · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Customer Support Representative information

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How much do customer support representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support representative in Naples, FL is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.71 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Naples, FL?

The most popular types of Customer Support Representative jobs in Naples, FL are:

What are popular job titles related to Customer Support Representative jobs in Naples, FL?

For Customer Support Representative jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Naples, FL look for?

The top searched job categories for Customer Support Representative jobs in Naples, FL are:

What cities near Naples, FL are hiring for Customer Support Representative jobs?

Cities near Naples, FL with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Naples, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,823 per year, or $17.7 per hour.

Customer Support Representative

Naples, FL • On-site, Remote

FYIsoft, Inc.
Software Development • 11 - 50 employees
Learn more about FYIsoft, Inc.external

$75K - $85K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

Location: Naples, FL (Remote considered)
Employment Type: Full-Time
Salary Range: $70,000 - $85,000
About the Role
FYIsoft is seeking a hands-on Accounting Manager to lead our accounts receivable, accounts payable, and financial reporting functions. This role owns the day-to-day accuracy of our books while also acting as a key internal user and advocate for the FP&A and ERP tools that support the finance function. We're looking for someone equally comfortable closing the books, presenting numbers to leadership, and working confidently inside modern financial systems.
We value strong technical adaptability as much as years in the seat. As a financial reporting software company, FYIsoft runs on the same AI-powered and automated accounting tools we build for our customers - which means this role offers hands-on exposure to AI-driven reporting, automation, and modern FP&A platforms well beyond what's typical in a traditional accounting department at a larger company. Candidates earlier in their career who are quick to learn new systems and comfortable working alongside AI tools will find this a strong springboard for building in-demand skills that are increasingly essential to where the accounting profession is headed.
What You'll Do
  • Manage day-to-day accounts receivable operations, including invoicing, collections, and cash application
  • Manage accounts payable operations, including vendor invoice processing, approvals, and payment runs
  • Own monthly, quarterly, and annual financial reporting and close processes
  • Prepare and review journal entries, account reconciliations, and supporting schedules
  • Ensure financial reporting is accurate, timely, and compliant with GAAP
  • Partner with FP&A and leadership on budgeting, forecasting, and variance analysis
  • Maintain and optimize the use of ERP and FP&A applications for accounting workflows
  • Identify opportunities to automate or streamline AR/AP and reporting processes using existing systems
  • Support internal and external audits with organized documentation and clear explanations of processes
  • Communicate financial results and issues clearly to both finance and non-finance stakeholders

Required Qualifications
  • Bachelor's degree in Accounting (required)
  • Minimum 5 years of professional accounting experience
  • Direct experience managing accounts receivable and accounts payable functions
  • Strong financial reporting experience, including month-end/period close
  • Tech-savvy and a fast learner with new systems - hands-on experience using FP&A applications and ERP systems, and genuine comfort adopting AI-powered and automated accounting tools (weighted more heavily than additional years of experience beyond the minimum)
  • Strong analytical skills - able to interpret financial data and identify trends or discrepancies
  • Excellent communication skills, both written and verbal, with the ability to explain financial information to non-accountants
  • Solid working knowledge of GAAP
  • High attention to detail and strong organizational skills

Preferred Qualifications
  • Experience in a SaaS, software, or technology company
  • Experience with NetSuite, Microsoft Dynamics 365 Business Central, Sage Intacct, Acumatica, or QuickBooks
  • Prior people-management or team-lead experience

Why This Role Is a Strong Career Move
  • Direct, hands-on exposure to AI-powered financial reporting and automation - skills that are quickly becoming essential across the accounting profession
  • Opportunity to work with modern FP&A and ERP tools daily, rather than waiting years to be exposed to them
  • A chance to build a technical edge early in your career that differentiates you from peers with a more traditional accounting background
  • Room to grow alongside a company whose product and internal operations are both built around the same AI and automation tools

Why Join FYIsoft?
FYIsoft offers a high-growth, entrepreneurial culture where employees have the opportunity to directly impact company success while advancing their careers in the rapidly growing AI and financial technology space.
Benefits Include:
  • Competitive compensation package
  • Commission and bonus opportunities
  • Paid Time Off and company holidays
  • 401(k) plan with company participation
  • 100% company-paid employee health, dental, life, and short-term disability insurance
    • Additional voluntary benefits
  • Bonus and stock option potential

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