As a customer support Representative at Ndax, you will become one of the faces and names associated ... Available full-time and have flexible schedules that meet business needs, including morning and ...
As a customer support Representative at Ndax, you will become one of the faces and names associated ... Available full-time and have flexible schedules that meet business needs, including morning and ...
Reporting to the Team Lead, North America Customer Support, this role will be an integral part of a ... Employment Type: FULL_TIME
Reporting to the Team Lead, North America Customer Support, this role will be an integral part of a ... Employment Type: FULL_TIME
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Reporting to the Team Lead, North America Customer Support, this role will be an integral part of a ... As Applications Support Representative you will be responsible for these activities: * Answer ...
... * Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday. * Shifts are ...
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... * Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday. * Shifts are ...
... * Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday. * Shifts are ...
New
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... * Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday. * Shifts are ...
New
... * Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday. * Shifts are ...
Quick apply
... * Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday. * Shifts are ...
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In this permanent, full-time role, we are looking for a driven team member, who shares our champion ... up on customer orders to ensure they are completed and delivered on time; identifying potential ...
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Reporting to the Customer Support Team Leader, you will be charged with providing exceptional ... represent the urgency of the user to internal teams. * Meet all SLAs and goal targets set out by ...
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Customer Service * Excellent time management & attention to detail * Excellent teamwork ... * Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to ...
New
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Customer Service * Excellent time management & attention to detail * Excellent teamwork ... * Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to ...
New
Customer Service * Excellent time management & attention to detail * Excellent teamwork ... * Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to ...
Quick apply
Customer Service * Excellent time management & attention to detail * Excellent teamwork ... * Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to ...
Customer Service * Excellent time management & attention to detail * Excellent teamwork ... * Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to ...
Quick apply
Customer Service * Excellent time management & attention to detail * Excellent teamwork ... * Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to ...
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Working within a team environment, the CSR is responsible for: producing layout drawings based on ... Supports & collaborates with sales channel to deliver exceptional customer support * Effectively ...
Customer Support Representative Full Time information
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Bilingual Customer Support Representative (French and English) - Part-time
Calgary, AB • On-site, Remote
Ndax Canada Inc.
Full-time
Medical, Dental, Vision, PTO
Posted 19 days ago
Key responsibilities
Respond to customer inquiries via live chats, emails, calls, and voicemails.
Handle questions and concerns to maintain customer relationships and resolve complaints.
Stay informed about promotions, product launches, and cryptocurrency trends to provide accurate information.
Job description
As one of Canada's largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country's fintech industry and is constantly leading the way in terms of security and innovation. We're on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.
We're proud to have been recognized as one of Canada's Best Workplaces by Great Place to Work.
Ndax is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support Representative at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.
In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.
Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer, being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.
Key Responsibilities
- Respond to customer service live chats, emails, telephone calls, and voicemails
- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, draft status reports on customer service issues
- Provide a great experience and build loyalty with every customer you talk to
- Stay on top of promotions, product launches, and cryptocurrency trends
- Create value through superior customer service and expert product knowledge
Requirements
- Self-motivated with an ability to solve problems on-the-fly
- Passionate for customer satisfaction with strong interpersonal communication skills
- An enthusiastic learner with a desire for continual growth
- Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
- Proficiency in both English and French is essential for effective communication with our diverse customer base.
- Previous experience in cryptocurrency-related roles would be a strong asset.
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Paid Time Off
- Potential Equity or Stock Option Plan
- Training & Development Opportunities
- Bonus - Awards - Gifts
- Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading
- Modern offices with cutting-edge technology (or remote options for qualified candidates)
- Free bicycle parking and access to the building gym