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Remote Customer Support Representative Jobs in Alberta

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Wing Assistant

GTM Sales

Calgary, AB · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Alberta

Remote Customer Support Representative information

See Alberta salary details

$10

$23

$53

How much do remote customer support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer support representative in Alberta is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $27.16 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Alberta?

The most popular types of Customer Support Representative jobs in Alberta are:

What are popular job titles related to Remote Customer Support Representative jobs in Alberta?

For Remote Customer Support Representative jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Alberta look for?

The top searched job categories for Remote Customer Support Representative jobs in Alberta are:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Alberta as of August 2026, with employment types broken down into 67% Full Time, 19% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $48,588 per year, or $23.4 per hour.

Bilingual Customer Support Representative (French and English) - Part-time

Ndax Canada Inc.

Calgary, AB • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Key responsibilities

  • Respond to customer inquiries via live chats, emails, calls, and voicemails.

  • Handle questions and concerns to maintain customer relationships and resolve complaints.

  • Stay informed about promotions, product launches, and cryptocurrency trends to provide accurate information.

Job description

As one of Canada's largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country's fintech industry and is constantly leading the way in terms of security and innovation. We're on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada's Best Workplaces by Great Place to Work.

Ndax is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support Representative at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer, being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

  • Respond to customer service live chats, emails, telephone calls, and voicemails
  • Maintain customer relationships by handling questions and concerns with speed and professionalism
  • Resolve customer complaints, manage database records, draft status reports on customer service issues
  • Provide a great experience and build loyalty with every customer you talk to
  • Stay on top of promotions, product launches, and cryptocurrency trends
  • Create value through superior customer service and expert product knowledge

Requirements

  • Self-motivated with an ability to solve problems on-the-fly
  • Passionate for customer satisfaction with strong interpersonal communication skills
  • An enthusiastic learner with a desire for continual growth
  • Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
  • Proficiency in both English and French is essential for effective communication with our diverse customer base.
  • Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision) 
  • Paid Time Off 
  • Potential Equity or Stock Option Plan 
  • Training & Development Opportunities 
  • Bonus - Awards - Gifts 
  • Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading 
  • Modern offices with cutting-edge technology (or remote options for qualified candidates) 
  • Free bicycle parking and access to the building gym 

Apply