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Customer Support Rep Jobs in Rochester, NY (NOW HIRING)

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Maintain a positive, professional attitude while representing the company brand. Skills Required:

Nutrien

Operations Support

Marion, NY · On-site

Load and deliver product to customers and/or custom application equipment * Maintain delivery ... The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien ...

New

Nutrien

Operations Support

Marion, NY · On-site

Load and deliver product to customers and/or custom application equipment * Maintain delivery ... The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien ...

New

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Customer Support Rep information

See Rochester, NY salary details

$11

$18

$27

How much do customer support rep jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer support rep in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.

What cities near Rochester, NY are hiring for Customer Support Rep jobs?

Cities near Rochester, NY with the most Customer Support Rep job openings:

Infographic showing various Customer Support Rep job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,393 per year, or $18.9 per hour.

Customer Support 1 - Medical Front-Office

Rochester, NY • On-site

Sunrise Systems
See more jobs at Sunrise Systemsexternal

$22 - $23/hr

Other

Posted 9 days ago

Job description

Our client, a leading Insurance Company/Retail Store is looking for Customer Support 1 - Medical Records & Front Office and This is for an initial duration of 06 Months Contract - Rochester, NY
Job Title: Customer Support 1 - Medical Records & Front Office
Job Id: 26-04425
Location: Rochester, NY
Duration: 06 Months Contract
Position Type: Hourly Contract Position (W2 only)

  • Monday-Friday 9am-5pm
  • Role is onsite 5 days a week.
  • Support will be both in person, as well as phone calls.
  • Must possess accountability, excellent computer skills (Microsoft Suite), Medical records and front office experience.
  • This position will be considered a client position at retail store.
Job Description
  • With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals.
  • Essential Functions Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
  • Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections
Job Specifications
  • Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
  • Available to work any shift, including weekends, holidays, and/or overnight
  • Demonstrated internet knowledge and understanding of basic internet browser settings
  • Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
  • Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs
Compensation: The hourly rate for this position is between $22-$23.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com [732-395-4444].
Thank You.

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