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Customer Support Rep Jobs in Rochester, NY (NOW HIRING)

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Customer Support Rep information

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How much do customer support rep jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer support rep in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.

What cities near Rochester, NY are hiring for Customer Support Rep jobs?

Cities near Rochester, NY with the most Customer Support Rep job openings:

Infographic showing various Customer Support Rep job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,393 per year, or $18.9 per hour.

Product Support Representative-Outside Sales

Canandaigua, NY • On-site

Monroe Tractor
Agriculture, Construction, and Mining Machinery Manufacturing • 201 - 500 employees
Learn more about Monroe Tractorexternal

$19.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

  • Prior experience in the heavy equipment construction and/or agriculture industry.
  • Previous sales experience is required.
  • Strong independent work ethic.
  • Able to work within a team environment to achieve individual as well as branch goals.
  • Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.
  • Clear and concise communications.
  • A strong sense of urgency, managing time well.
  • Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

  • Assist customers by asking questions and listening carefully to their responses.
  • Explain product performance, application, and benefits to customers.
  • Resolve customer product issues.
  • Address any customer complaints or concerns and come up with acceptable solutions.
  • Successfully increase profit and productivity in parts and service market shares.

Benefits

  • Medical, Dental & Vision Insurance
  • Health Savings Account (Employer + Employee Contributions)
  • Accident & Disease Insurance
  • 401K Plan + Match
  • Competitive Paid time off Policy
  • Short/Long Term Disability
  • Annual Reviews
  • Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

Apply