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Customer Support Rep Jobs in Texas (NOW HIRING)

Qualia

Customer Support Representative - Resware

Austin, TX · On-site

$16.75 - $21.50/hr

Customer Support Representative - Resware Remote At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and ...

Culligan

Customer Support Representative

Houston, TX · On-site

$18 - $20/hr

Customer Service Representative Culligan Water is seeking an individual experienced in customer ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

Culligan 331TX

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative works directly with customers to discuss orders, resolve ... support by developing close relationships with customers Schedule service and delivery orders ...

Culligan

Customer Support Representative

Houston, TX · On-site

$18 - $20/hr

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

Wander.com, Inc.

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

About the role As a Customer Support Representative at Wander, you'll be a trusted resource for property managers using WanderOS to power their direct booking websites, guest marketing, and payments.

Tait - Asia Pacific

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Order Fulfillment Representative The Order Fulfilment Representative (OFR) manages the day to day ... Sales and Customer Support * First point of contact for all customer inquiries product availability ...

Wander.com, Inc.

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

About the role As a Customer Support Representative at Wander, you'll be a trusted resource for property managers using WanderOS to power their direct booking websites, guest marketing, and payments.

NCR Atleos

ATM Customer Support Representative

Frisco, TX · Hybrid

$16 - $20.25/hr

ATM Customer Support Representative Location: Frisco, TX (Onsite 3x a week) Position Summary: At Atleos, we make cash access simple, reliable, and convenient for consumers around the world. As a ...

NCR Atleos

ATM Customer Support Representative

Frisco, TX · On-site

$16 - $20.50/hr

ATM Customer Support Representative Location: Frisco, TX (Onsite 3x a week) Position Summary: At Atleos, we make cash access simple, reliable, and convenient for consumers around the world. As a ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043] Hours: 6am - 6pm The Customer Support Representative will be responsible for, but not limited ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043] Hours: 6am - 6pm The Customer Support Representative will be responsible for, but not limited ...

JustPark

Customer Support Representative

Dallas, TX

$15.75 - $21.50/hr

About the role The Customer Support Representative is a subject matter expert on JustPark's products, industry best practices and troubleshooting, and acts as the day to day guide for our clients.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043] Hours: 6am - 6pm The Customer Support Representative will be responsible for, but not limited ...

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Customer Support Rep information

What cities in Texas are hiring for Customer Support Rep jobs?

Cities in Texas with the most Customer Support Rep job openings:

Infographic showing various Customer Support Rep job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Universal Customer Support Representative

Irving, TX • On-site

JAB Wireless
See more jobs at JAB Wirelessexternal

$20/hr

Other

Re-posted 7 days ago

Job description

Universal Customer Support Representative (Inbound)
Compensation
Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential
Based on experience
Position Overview
The Universal Customer Support Representative is a high-volume, inbound customer support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic technical issues for Rise Broadband customers.
This role is ideal for individuals who excel in fast-paced call environments, demonstrate strong empathy and communication skills, and take full ownership of customer issues with a focus on resolving concerns during the first interaction whenever possible.
Universal Representatives are empowered to serve as the voice of the customer, identifying friction points and sharing feedback with internal Rise Internet teams to improve processes and the overall customer experience.
Key Responsibilities
Inbound Customer Support & Issue Resolution
  • Handle a high volume of inbound customer calls while maintaining professionalism, empathy, and accuracy
  • Resolve a wide range of inquiries including billing questions, account updates, rate plans, and technical troubleshooting
  • Take full ownership of customer issues from start to finish, actively listening and confirming resolution before ending the call
  • Balance efficiency with quality by resolving issues correctly the first time
Billing, Account & Self-Service Support
  • Review customer billing ledgers, explain charges clearly, and resolve billing concerns
  • Assist customers in selecting appropriate rate plans, equipment, and additional services
  • Guide customers through the customer portal and self-service tools, ensuring understanding of next steps
  • Accurately document all interactions and update customer records
Technical Support (Foundational)
  • Provide technical support for Internet, VoIP, email, web hosting, and Ethernet services
  • Troubleshoot service issues using established tools and procedures
  • Use sound judgment to schedule onsite service visits or equipment replacements when needed
Collaboration & Continuous Improvement
  • Communicate recurring customer issues and process gaps to internal departments
  • Adhere to all policies, procedures, and quality standards
  • Maintain punctuality, reliability, and a professional demeanor in a team environment
How Success Is Measured
Success in this role is measured using clear, well-defined performance metrics, including:
  • First Contact Resolution (FCR): Resolving the customer's issue during the initial interaction without the need for follow-up
  • Average Handle Time (AHT): Managing call length efficiently while still providing a high-quality customer experience
  • Customer Satisfaction (CSAT): Customer feedback reflecting satisfaction with service and issue resolution
  • Schedule Adherence: Being available and ready to handle calls as scheduled
  • Quality & Accuracy: Proper documentation, correct resolutions, and adherence to procedures
Required Qualifications
  • Strong customer service, communication, and listening skills
  • Ability to build rapport and remain calm in a high-volume inbound call environment
  • 1-2 years of related experience preferred (call center, customer service, billing, or technical support)
  • Strong computer skills with the ability to navigate multiple systems simultaneously
  • Basic understanding of billing concepts (credits, debits, percentages, discounts)
  • Typing speed of 30 WPM or higher preferred
Technical Knowledge (Preferred / Trainable)
  • Basic understanding of:
    • IP addressing and networking fundamentals
    • Wi-Fi and network hardware concepts
    • Email setup and configuration
  • Willingness to learn new systems and technical concepts quickly
Schedule & Work Location
  • This is primarily an in-office position in a shared workspace environment
  • Limited work-from-home opportunities may be required on an occasional basis for business continuity or operational needs
  • Availability for evenings and/or weekends may be required
Working Conditions
  • Prolonged periods of sitting, speaking, and computer use
  • Occasional standing, walking, reaching, and lifting up to 15 pounds

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/

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