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Customer Support Remote Overnight Jobs in Utah (NOW HIRING)

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Customer Support Remote Overnight information

What does a customer support remote overnight do?

A Customer Support Remote Overnight job involves assisting customers with their inquiries, issues, or concerns outside of regular business hours, typically during the night. These roles are usually performed from home, using online communication tools like chat, email, or phone calls to provide support. Typical responsibilities include troubleshooting problems, processing orders or returns, and ensuring customer satisfaction while adhering to company policies. Working overnight often requires strong self-motivation and the ability to handle issues independently. This position is ideal for those who prefer or require a non-traditional work schedule.

What are some common challenges faced by remote overnight customer support representatives, and how can they be managed?

Working as a remote overnight customer support representative often involves managing fatigue, maintaining motivation during quieter hours, and handling issues independently when fewer colleagues or supervisors are available. To succeed, it's important to establish a consistent sleep schedule, create a dedicated and distraction-free workspace, and proactively communicate with your team during handovers or via collaboration tools. Many companies also provide resources and training to help employees manage these challenges, so don't hesitate to take advantage of these supports.

What are the key skills and qualifications needed to thrive as a customer support remote overnight, and why are they important?

To thrive as a Customer Support Remote Overnight agent, you need strong communication skills, problem-solving abilities, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic troubleshooting tools is typically required. Patience, emotional resilience, and the ability to work independently are standout soft skills for this role. These competencies ensure efficient resolution of customer issues and maintain high service standards during off-peak hours when support resources may be limited.

What is the difference between Customer Support Remote Overnight vs Customer Service Representative?

AspectCustomer Support Remote OvernightCustomer Service Representative
Work HoursOvernight shifts, typically late evening to early morningRegular daytime hours, standard business hours
Work EnvironmentRemote, home-based with night shift schedulingRemote or on-site, usually daytime shifts
Required SkillsCustomer support skills, night shift adaptability, basic technical knowledgeCustomer interaction skills, communication, problem-solving
CertificationsOften no specific certifications required, but customer support experience helpsSimilar, often no formal certifications needed

Customer Support Remote Overnight roles focus on providing support during night hours, often requiring night shift adaptability. Customer Service Representatives typically work during regular hours, handling customer inquiries during the day. Both roles involve customer interaction but differ mainly in scheduling and shift timing.

What are popular job titles related to Customer Support Remote Overnight jobs in Utah?

For Customer Support Remote Overnight jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Support Remote Overnight jobs in Utah look for?

The top searched job categories for Customer Support Remote Overnight jobs in Utah are:

What cities in Utah are hiring for Customer Support Remote Overnight jobs?

Cities in Utah with the most Customer Support Remote Overnight job openings:

Customer Support Remote Overnight jobs near you
Infographic showing various Customer Support Remote Overnight job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Success Director | Fully Remote US

HireVue Inc

Sandy, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Company Description
Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue's end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.
Essential Duties and Responsibilities
  • Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
  • Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
  • Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
  • Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
  • Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
  • Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
  • Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences

Qualifications
  • 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
  • Proven ability to operate as a trusted advisor to senior executives (VP-C-suite), influencing business strategy, adoption, and change across complex organizations
  • Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
  • Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
  • Comfortable owning both the customer relationship and the commercial outcome
  • Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
  • Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight
  • Experience working with Fortune 500 companies strongly preferred
  • Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
  • Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage

Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off / Medical, Dental, Vision / 12 Weeks Maternity & Adoption / 401K match
Click Here for US Benefits
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
#remote-us

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