ZipRecruiter

Log In

1

Customer Support Program Manager Jobs in Boston, MA

DCS Corp

Program Manager, Journeyman - Secret

Bedford, MA · On-site

$96K - $150K/yr

DCS has an exciting opportunity for a Program Manager to support the the Air Force Life Cycle ... Due to the sensitivity of customer related requirements, U.S. Citizenship is required. * Must have ...

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Document all customer interactions in our CRM system and escalate issues when necessary.

eRichards Consulting

SR Program Manager (Boston)

Boston, MA · On-site

$126K - $126K/yr

Providing program management, stakeholder management and oversight for a complex initiative ... Ensure proper allocation of resources: personnel, budget, and tools, to support program execution.

State Street Corporation

Programme Manager

Boston, MA · On-site

$110K - $188K/yr

Provide regular status updates and supporting program management reports as needed * Communicate with scrum teams, business owners and product to ensure all stakeholders are well informed and that ...

State Street

Programme Manager

Boston, MA · On-site

$110K - $188K/yr

Provide regular status updates and supporting program management reports as needed * Communicate with scrum teams, business owners and product to ensure all stakeholders are well informed and that ...

Applied Research Solutions

Senior Program Manager

Bedford, MA · On-site

$122K - $122K/yr

C3BM supports execution in many different focus areas. C3BM's main efforts are Architecture and ... The Senior Program Manager will provide acquisition and program management support to Government ...

Astrion

Junior Program Manager

Lincoln, MA · On-site

Secret clearance needed at time of hire Astrion has an exciting opportunity for a Junior Program Manager to support the Air Force Intranet Control (AFINC) program, which is within the C3I and ...

STATE STREET CORPORATION

Programme Manager

Boston, MA · On-site

$110K - $188K/yr

Provide regular status updates and supporting program management reports as needed * Communicate with scrum teams, business owners and product to ensure all stakeholders are well informed and that ...

McBride

Program Management Journeyman

Lincoln, MA · On-site

$125 - $150/hr

The Program Manager will provide acquisition and program management support to Government Program ... Travel may be required at the customer's discretion. Benefits: * 401(k) * Dental insurance * Health ...

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Document all customer interactions in our CRM system and escalate issues when necessary.

Velsera Inc.

Customer Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Proficiency in using help desk software, CRM systems, and other technical support tools. * Demonstrated involvement in cross-functional projects and contributions to business-wide initiatives.

Via Logic LLC

Acquisition Program Support

Bedford, MA · On-site

$44K - $51K/yr

Serve as the primary Site Lead and on-site point of contact for government customers, Leidos leadership, and contract personnel supporting Hybrid SATCOM operations. * Assist the Program Manager in ...

previous page

Showing results 41-60

All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Boston, MA

Customer Support Program Manager information

See Boston, MA salary details

$9

$58

$92

How much do customer support program manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support program manager in Boston, MA is $58.75, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $75.48 per hour, depending on experience, location, and employer.

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.
Infographic showing various Customer Support Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $122,204 per year, or $58.8 per hour.

Program Manager, Journeyman - Secret

Bedford, MA • On-site

DCS CORPORATION
Guided Missile and Space Vehicle Manufacturing • 1 - 5K employees
Learn more about DCS CORPORATIONexternal

$96K - $150K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 19 days ago

Job description

DCS has an exciting opportunity for a Program Manager to support the the Air Force Life Cycle Management Center Electronic Systems PEO (AFLCMC/ES). The Electronic Systems System (ESS) Division aka Force Protection Division's mission responsibility is to manage and execute the modernization, design, development, testing, fielding, and sustainment of the various software and hardware within the ESS Portfolio.
This is a full-time position located at Hanscom AFB, MA.
The Program Manager will provide acquisition and program management support to Government Program Managers and Integrated Product Teams (IPTs) across the acquisition lifecycle. The position supports program execution activities involving cost, schedule, performance, risk management, acquisition documentation, milestone preparation, contractor coordination, and program reporting in support of Air Force acquisition programs.
Essential Job Functions:
  • Support Government Program Managers in executing acquisition programs in accordance with FAR, DoDI 5000.02, and applicable Air Force guidance and regulations
  • Plan, research, analyze, and assess acquisition projects to support cost, schedule, and performance objectives
  • Provide acquisition program management support to Program Managers and IPT Leads to maintain acquisition battle rhythm and deliver operational capability
  • Support development and review of acquisition documentation including Acquisition Strategies, APBs, LCSPs, Risk Management Plans, milestone briefings, and other program documentation
  • Assist with preparation and review of acquisition reports including DAES, MARs, APBs, SARs, and other statutory and regulatory documentation
  • Support program risk management activities including risk identification, analysis, handling, monitoring, and execution of risk management boards and working groups
  • Develop and support briefings, schedules, status reports, graphics, and acquisition documentation for senior leadership
  • Support source selection activities including development of evaluation criteria, RFP documentation, CDRLs, SOWs, and source selection support documentation
  • Review acquisition and program documentation to ensure consistency, completeness, and compliance with applicable guidance
  • Support implementation and execution of acquisition and development processes in coordination with Government and contractor personnel
  • Assist with program integration activities, contractor deliverable tracking, and schedule management
  • Support preparation and submission of funding documentation including Purchase Requests, MIPRs, and related acquisition documentation
  • Monitor and support interface control and coordination between program systems and stakeholders
  • Provide guidance on acquisition policies, procedures, and program management best practices
  • Support operational planning, capability development, event integration, analysis, and reporting activities
  • Maintain awareness of DoD acquisition reform initiatives and recommend process improvements where applicable

Required Skills:
  • Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
  • Must have and be able to maintain a Secret Level Clearance
  • Bachelor's Degree in a related field with 8 years of experience,3 of which must be in DoD, or master's degree and 6 years of experience of directly related experience, 5 of which must be in the DoD

Technical Skills
  • DoD acquisition program management support across the acquisition lifecycle
  • Knowledge of FAR, DoDI 5000.02, AFI 63-101/20-101, and related acquisition guidance
  • Program risk management and acquisition reporting
  • Cost, schedule, and performance management
  • Development and review of acquisition documentation and milestone packages
  • Experience supporting IPTs, PMRs, and acquisition reviews
  • Familiarity with Agile methodologies, DevSecOps, and cloud-based systems
  • Experience with acquisition and financial systems, including CCaR, IDECS, EDA, and Microsoft Office Suite
  • Knowledge of EVM analysis and Integrated Master Schedules (IMS)

Interpersonal Skills
  • Strong written and verbal communication skills
  • Ability to develop and present briefings to senior leadership
  • Strong analytical and organizational skills
  • Ability to manage multiple priorities in a fast-paced acquisition environment
  • Ability to work independently and collaboratively within Government and contractor teams

Salary Range $96,757-$150,000
At DCS, we pride ourselves on providing flexibility that allows employees to balance meaningful work with their personal lives. We offer competitive compensation, benefits, and opportunities for learning and development.
Our broad and competitive mix of benefits is designed to support and protect employees and their families. Our robust benefit offerings include medical, dental, 401k, ESOP, PTO, education reimbursement, work/life balance, parental and other leave programs.
Learn more about our benefits here:
DCS Corp Benefits
DCS logo

About DCS

Sourced by ZipRecruiter

DCS Corp is a renowned name in the technology industry, headquartered in Alexandria, VA, US. Found in the late 1970s, DCS Corp provides a broad spectrum of advanced technology, engineering, and analytic solutions for national security clients. The firm specializes in delivering sophisticated systems and technology for land, air, and maritime platforms. They are known for being deeply committed to their mission of enhancing national security.

Industry

Guided missile and space vehicle manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Alexandria, VA, US

Year founded

1977

Social media

FacebookTwitter

View All DCS Jobs

Apply