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Customer Support Program Manager Jobs in Boston, MA

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.25/hr

Strong customer-service orientation with the ability to manage multiple incoming issues and ... Bonus Program, Generous PTO and paid holidays * Generous Tuition reimbursement * Hybrid and ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

Strong customer-service orientation with the ability to manage multiple incoming issues and ... Bonus Program, Generous PTO and paid holidays * Generous Tuition reimbursement * Hybrid and ...

Astrion

Senior Program Manager

Hanscom Air Force Base, MA · On-site

$145K - $155K/yr

C3BM supports execution in many different focus areas. C3BM's main efforts are Architecture and ... Acquisition Program Management * DoDI 5000 Series Acquisition Processes * Cost, Schedule, and ...

Astrion

Senior Program Manager

Hanscom Air Force Base, MA · On-site

$145K - $155K/yr

C3BM supports execution in many different focus areas. C3BM's main efforts are Architecture and ... Acquisition Program Management * DoDI 5000 Series Acquisition Processes * Cost, Schedule, and ...

Astrion

Senior Program Manager

Hanscom Air Force Base, MA · On-site

$140K - $150K/yr

C3BM supports execution in many different focus areas. C3BM's main efforts are Architecture and ... Acquisition Program Management * DoDI 5000 Series Acquisition Processes * Cost, Schedule, and ...

McBride Consulting

Principal FMS Program Manager

MA · On-site

... in support customers. Duties include, but not limited to: * Support Government Program Managers in executing acquisition programs in accordance with FAR, DoDI 5000.02, and applicable Air Force ...

Astrion

Senior Program Manager

Hanscom Air Force Base, MA · On-site

$145K - $155K/yr

C3BM supports execution in many different focus areas. C3BM's main efforts are Architecture and ... Acquisition Program Management * DoDI 5000 Series Acquisition Processes * Cost, Schedule, and ...

Astrion

Senior Program Manager

Hanscom Air Force Base, MA · On-site

$145K - $155K/yr

C3BM supports execution in many different focus areas. C3BM's main efforts are Architecture and ... Acquisition Program Management * Acquisition reporting * DoDI 5000 Series Acquisition Processes

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Boston, MA

Customer Support Program Manager information

See Boston, MA salary details

$9

$58

$92

How much do customer support program manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer support program manager in Boston, MA is $58.75, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $75.48 per hour, depending on experience, location, and employer.

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.
Infographic showing various Customer Support Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $122,204 per year, or $58.8 per hour.

Supervisory Management and Program Analyst

Brockton, MA

Criminal Investigation & Law Enforcement | IRS Careers
Public Administration • 10K+ employees
Learn more about Criminal Investigation & Law Enforcement | IRS Careersexternal

$125K/yr

Full-time

Re-posted 2 days ago

Internal Revenue Service rating

7.3

Company rating: 7.3 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

Job description

WHAT IS TAX EXEMPT/GOVERNMENT AGENCIES?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • TEGE- Shared Services, Human & Capital Resources, HR Customer Support 1
  • This announcement is open to current permanent IRS competitive service employees in TEGE - Tax Exempt/Government Entities business units.
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job.To be qualified for this position your experience must include:

  • Management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight.
  • Work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
  • Applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled. Utilizing effective communication techniques to interact professionally and diplomatically with internal and external customers.
  • Coordinating major programs segments and/or organizational structures and/or functional responsibilities of Human Resources operations involving Position Management, Workforce Planning, Performance Management, Labor Relations activities, Awards and Recognition, Training and Development, supporting one or more human resources, human capital, recruitment or organizational support programs and/or Recruitment development and the effectiveness of business units operations support program.
  • Experience may have been gained in a corporate Human Capital Office, Business-Based Human Resources organization, HR liaison role, or similar customer support or program management capacity.


AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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