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Customer Support Program Manager Jobs in Nevada (NOW HIRING)

Click Bond Inc.

NPI Program Manager

Carson City, NV · On-site

Customer and Stakeholder Engagement: * Build and maintain strong relationships with customers ... Actively listens to others and supports the team environment. * Asks questions and learns from ...

CLICK BOND INC

NPI Program Manager

Carson City, NV · On-site

Customer and Stakeholder Engagement: * Build and maintain strong relationships with customers ... Actively listens to others and supports the team environment. * Asks questions and learns from ...

Click Bond

NPI Program Manager

Carson City, NV · On-site

Customer and Stakeholder Engagement: * Build and maintain strong relationships with customers ... Actively listens to others and supports the team environment. * Asks questions and learns from ...

LAMPS PLUS

Store Customer Support

Henderson, NV · On-site

$14.25 - $18/hr

Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales ... May assist with Customer Stock Checks. * Assist other team members by pulling product and ...

Lamps Plus

Store Customer Support

Las Vegas, NV · On-site

$14.25 - $18.25/hr

Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales ... May assist with Customer Stock Checks. * Assist other team members by pulling product and ...

Lamps Plus

Store Customer Support

Henderson, NV · On-site

$14 - $17.75/hr

Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales ... May assist with Customer Stock Checks. * Assist other team members by pulling product and ...

LAMPS PLUS

Store Customer Support

Las Vegas, NV · On-site

$14.50 - $18.25/hr

Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales ... May assist with Customer Stock Checks. * Assist other team members by pulling product and ...

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Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.
Infographic showing various Customer Support Program Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

NPI Program Manager

Carson City, NV • On-site

Click Bond Inc.
Aerospace Product and Parts Manufacturing • 201 - 500 employees
Learn more about Click Bond Inc.external

Full-time

Re-posted 29 days ago

Click Bond rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

NPI (new product introduction) program managers are responsible for coordinating and managing new product introduction. Working with management and stakeholders, they schedule activities, coordinate between teams, set standards for quality control, handle budgeting, and ensure the success of the new product. As NPI Program Manager at Click Bond, you will be responsible for overseeing and coordinating all aspects of our aerospace fastener programs. This role requires a strong understanding of aerospace industry standards, project management skills, and the ability to manage cross-functional teams. You will ensure that programs are executed efficiently, within budget, and in accordance with our high-quality standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Leadership:
  • Leadership skills, clarity of vision, conflict resolution skills, and the resolve to complete a complex project with several moving parts.
  • Lead and manage aerospace fastener programs from inception through completion.
  • Develop and maintain program schedules, budgets, and resource plans.
  • Serve as the primary point of contact between internal teams and external stakeholders.

Project Management:
  • Define program scope, objectives, and deliverables in collaboration with stakeholders.
  • Monitor program progress, identify potential risks, and implement mitigation strategies.
  • Ensure timely and cost-effective delivery of program milestones.

Cross-Functional Coordination:
  • Collaborate with engineering, sales, manufacturing, quality assurance, and supply chain teams to ensure alignment and efficiency.
  • Facilitate communication between teams to address any issues and ensure seamless program execution.

Quality and Compliance:
  • Ensure all program activities comply with aerospace industry regulations and standards.
  • Implement and oversee quality control processes to meet customer requirements and company standards.

Customer and Stakeholder Engagement:
  • Build and maintain strong relationships with customers, suppliers, and other stakeholders.
  • Provide regular program updates and address any customer concerns or requirements.

Continuous Improvement:
  • Analyze program performance metrics and identify areas for improvement.
  • Implement best practices and lessons learned to enhance program management processes.

Additional Duties & Responsibilities:
  • Report immediately all suspicious and hazardous conditions to a supervisor.
  • Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures.
  • Assist in maintaining clean, orderly, and hazard-free work areas.
  • Able to work with minimal supervision, be a self-starter and be detail oriented.
  • Other duties as assigned.

To perform this job successfully, an individual must be able to demonstrate the following competencies:
  • Strong knowledge of aerospace industry standards and regulations (e.g., AS9100, NADCAP).
  • Proven track record in managing complex projects and leading cross-functional teams.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in project management software and tools (e.g., MS Project, Aras).
  • Thrives working in a dynamic ever-changing ambiguous environment. Can take on various roles and fill gaps to get the job done.
  • Exhibit ability to make the right decisions based on deep analysis, experience, and discernment. Seek and incorporate mentorship.
  • The ability to span from long-term strategic vision to tactical execution with ease.
  • Comfortable taking on any crisis moments. Encourages direct and tough debate and intuitively knows when to move on.
  • Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
  • Ability to read and write English.

EDUCATION AND/OR EXPERIENCE:
  • Bachelor's degree in Aerospace Engineering, Mechanical Engineering, Industrial Engineering, or a related field. A master's degree or PMP certification is a plus.
  • 0 to 1 year of experience in program management within the aerospace or manufacturing industry. Experience specifically with aerospace fasteners is highly desirable.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work is primarily sedentary, although there may be some walking, standing, bending, and carrying of items, such as paper or books, weighing less than 35 pounds.
  • Regularly required to sit or stand for the length of shift, bend, and reach.

CLICK BOND WAY - KEY ATTRIBUTES:
  • Communicates respectfully to all team members, vendors, and visitors.
  • Models a positive attitude.
  • Actively listens to others and supports the team environment.
  • Asks questions and learns from mistakes.
  • Executes tasks with minimal errors in a timely and efficient manner.
  • Attendance is consistent and meets or exceeds company standards.

Click Bond is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information or any other protected classification.
Click Bond complies with federal and state disability laws. Click Bond will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact People Operations at 775.885.8000 or email: careers@clickbond.com

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