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Customer Support Program Manager Jobs in Nevada (NOW HIRING)

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

North Las Vegas, NV · On-site

$18 - $20/hr

Inquiry Management : Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support. * Order Entry

Orbus Visual Communications

Be Seen First

Customer Support Associate

North Las Vegas, NV · On-site

$20/hr

Inquiry Management : Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support. Order Entry

Orbus

CUSTOMER SUPPORT ASSOCIATE

North Las Vegas, NV · On-site

$18/hr

Inquiry Management : Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support. * Order Entry

Corel

Customer Support Supervisor

Las Vegas, NV · On-site

Manage escalated customer issues and work with appropriate departments to reach timely resolutions. * Assist team members with complex technical or customer-service situations. * Ensure support ...

Corel

Customer Support Supervisor

Las Vegas, NV

$20/hr

Manage escalated customer issues and work with appropriate departments to reach timely resolutions. * Assist team members with complex technical or customer-service situations. * Ensure support ...

ANA

NPI Program Manager

Henderson, NV · On-site

$105K - $115K/yr

The NPI Program Manager facilitates evidence-based gate decisions and recommends whether programs ... customer support. * Confirm Quality and Regulatory readiness through approved evidence for ...

ANA

NPI Program Manager

Henderson, NV · On-site

The NPI Program Manager facilitates evidence-based gate decisions and recommends whether programs ... customer support. * Confirm Quality and Regulatory readiness through approved evidence for ...

ANA

NPI Program Manager

Henderson, NV · On-site

$105K - $115K/yr

The NPI Program Manager facilitates evidence-based gate decisions and recommends whether programs ... customer support. * Confirm Quality and Regulatory readiness through approved evidence for ...

ANA

NPI Program Manager

Henderson, NV · On-site

$122K/yr

The NPI Program Manager facilitates evidence-based gate decisions and recommends whether programs ... customer support. * Confirm Quality and Regulatory readiness through approved evidence for ...

DSV Road GmbH

Manager Program Support

Henderson, NV · On-site

$87K - $91K/yr

Our vision is to create long-term, sustainable growth and value for our customers, employees ... The Program Support Manager for North America brings an entrepreneurial spirit, dedication to ...

DSV A/S

Manager Program Support

Henderson, NV · On-site

$87K - $91K/yr

DSV - Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains ... The Program Support Manager for North America brings an entrepreneurial spirit, dedication to ...

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Nevada

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.
Infographic showing various Customer Support Program Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Support Agent I

Las Vegas, NV • On-site

Bayside Support Services
See more jobs at Bayside Support Servicesexternal

$18 - $24/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 hours ago

Job description

Job Purpose:
As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.
We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.
Our Mission:
We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.
Our Vision:
Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.
Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance.
  • Uphold and exemplify exceptional customer service standards in every interaction.
  • Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary.
  • Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers.
  • Participate in daily huddles and seek assistance through appropriate channels when needed.
  • Attend 15-30 minute huddles daily to stay aligned with team objectives and updates.

Performance Metrics:
  • Adherence to Daily Productivity KPIs and Quality Assurance Scorecards.
  • Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates.
  • Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.

Requirements
Qualifications:
  • Exceptional communication skills, both verbal and written.
  • Proven ability to empathize with customers and resolve their issues.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to give and receive honest and direct feedback
  • Schedule flexibility as shifts can change based on the needs of our business

Requirements:
  • Familiarity with Zendesk or similar CRM tools
  • 1+ years of Customer service or call center experience
  • Associate or Bachelor's degree preferred
  • Strong Computer Skills
  • High School Diploma or GED

Benefits
Why Join Us?
  • Professional Development
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid parental leave
  • Paid Time Off
  • Disability Insurance
  • Office Meals and Snacks

Job Type: Contract to Hire
Schedule:
  • 8-hour shift
  • Ability to Work Nights/Weekends/Holidays

Language: English (Required)
Ability to Commute: Las Vegas, NV or Plantation, FL (Required)
Work Location: In person

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