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Customer Support Program Manager Jobs in Connecticut

LiquidPiston, Inc.

Program Manager

Suffield, CT · On-site

This role sits at the intersection of engineering, operations, and customer engagement, ensuring ... Support testing and validation efforts, ensuring compliance with applicable standards and ...

LAUKOA

Program Manager

New London, CT · On-site

From environmental stewardship and infrastructure support to technology, operations, maintenance ... Program Manager Openings: 1 full-time position | Location: New London, Connecticut (on-site ...

Gartner

Program Manager

Stamford, CT · Hybrid

This position is responsible for supporting critical cross-portfolio responsibilities within the ... Conduct market research, advisory boards, and other customer insights channels in order to ...

The Kennedy Collective Inc

Program Manager

Trumbull, CT · On-site

$60K - $65K/yr

The Program Manager is responsible for fostering high-quality service delivery, supporting employee performance and development, and ensuring programs operate in accordance with Connecticut DDS ...

LiquidPiston

Program Manager

Suffield, CT · On-site

This role sits at the intersection of engineering, operations, and customer engagement, ensuring ... Support testing and validation efforts, ensuring compliance with applicable standards and ...

HKA Enterprises

Program Manager

East Hartford, CT · On-site

Understand and support the Strategic Vision of the organization and ensure strategic alignment as a ... experience with Program Management oversight of DT software development or infrastructure ...

Bancroft

Program Manager

Winsted, CT

$31.46 - $32.10/hr

Program Manager Location: Swedesboro, NJ Employment Type: Onsite Department: Adult Residential Are ... Direct Support Professionals help those in our care to reach their highest potential, while gaining ...

Bancroft

Program Manager

Winsted, CT

$31.46 - $32.10/hr

Program Manager Location: Swedesboro, NJ Employment Type: Onsite Department: Adult Residential Are ... Direct Support Professionals help those in our care to reach their highest potential, while gaining ...

Bancroft

Program Manager

Winsted, CT · On-site

$31.46 - $32.10/hr

Program Manager Location: Swedesboro, NJ Employment Type: Onsite Department: Adult Residential Are ... Direct Support Professionals help those in our care to reach their highest potential, while gaining ...

SEACORP

Program Manager

Groton, CT · On-site

The Program Manager is concerned with the overall planning, direction and success of major programs ... Serve as the main interface between the company and the government customer. * Work with Technical ...

Sterling Engineering

Program Administrator

Manchester, CT · On-site

$60K - $750K/yr

The Program Administrator will work closely with Program Managers, supporting multiple projects and coordinating with various departments and customers. The ideal candidate is organized, adaptable ...

ARKA Group

Program Manager (Secret) {D}

Danbury, CT · On-site

Supporting business development and portfolio managers to enhance sales and provide future opportunities for existing customers and solutions for new customers Basic Qualifications: * Bachelor's of ...

ARKA Group

Program Manager (Secret) {D}

Danbury, CT · On-site

Supporting business development and portfolio managers to enhance sales and provide future opportunities for existing customers and solutions for new customers Basic Qualifications: * Bachelor's of ...

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Connecticut

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities in Connecticut are hiring for Customer Support Program Manager jobs?

Cities in Connecticut with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Program Manager

Suffield, CT • On-site

LiquidPiston, Inc.
Motor Vehicle Manufacturing • 11 - 50 employees
Learn more about LiquidPiston, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Program Manager - Engine Development
This role is fully onsite in Bloomfield, CT, five days per week. The company will be relocating to Suffield, CT later in 2026.
About LiquidPiston:
LiquidPiston is an advanced propulsion company developing a new class of high-efficiency rotary engines based on a patented X-engine architecture. Focused on delivering compact, lightweight, and fuel-efficient power solutions, LiquidPiston is redefining internal combustion technology for applications ranging from aerospace and defense to commercial and industrial markets. As the company transitions from R&D to commercialization, it offers a unique opportunity to work on breakthrough technology that challenges conventional engine design.
About the Role:
LiquidPiston is seeking a highly driven Program Manager to lead and execute complex development programs focused on bringing a breakthrough rotary diesel engine to production. This role sits at the intersection of engineering, operations, and customer engagement, ensuring programs are delivered on time, within budget, and aligned with business objectives.
The ideal candidate will thrive in a fast-paced R&D environment, balancing hands-on program execution with cross-functional coordination. This individual will play a critical role in scaling development efforts as the company transitions toward commercialization.
Key Responsibilities:
  • Lead end-to-end program execution from concept through production, ensuring delivery on schedule, within scope, and on budget
  • Develop and manage detailed project plans, including timelines, milestones, resource allocation, and cost tracking
  • Serve as the primary point of contact for clients, managing communication, expectations, and long-term relationships throughout the project lifecycle
  • Collaborate closely with Chief Engineers and Technical Program Leads to define program scope, objectives, and deliverables
  • Coordinate cross-functional teams across engineering, manufacturing, procurement, testing, and quality to ensure alignment and execution
  • Monitor program progress, identify risks and issues, and implement mitigation strategies to maintain timelines and deliverables
  • Track and report program performance to internal leadership and external stakeholders
  • Manage key program elements including client interactions, on-site coordination, cybersecurity considerations, intellectual property matters, and invoicing
  • Lead requirements management activities, including creation and maintenance of requirements matrices
  • Organize and facilitate regular program reviews, driving continuous improvement and corrective actions where needed
  • Build and maintain strong relationships with external suppliers and vendors to ensure timely delivery of materials and components
  • Support testing and validation efforts, ensuring compliance with applicable standards and regulations
  • Contribute to the continuous improvement of engineering processes, workflows, and program execution strategies
  • Stay current with emerging technologies and industry trends, incorporating innovative approaches into program development
  • Provide leadership and mentorship to project teams, fostering a collaborative and results-driven environment
  • Support senior leadership with additional operational initiatives as needed
Qualifications:
  • Bachelor's degree in Engineering or a related technical field (Mechanical, Aerospace, or similar preferred)
  • 5+ years of experience in program or project management within engineering, product development, or R&D environments
  • Experience managing complex, cross-functional technical programs from concept through production
  • Strong understanding of product development processes, preferably within engines, powertrain, or similar hardware systems
  • Proven ability to manage schedules, budgets, and deliverables in a fast-paced environment
  • Excellent communication and stakeholder management skills, with experience interfacing directly with customers
  • Experience with risk management, requirements management, and program reporting tools
  • Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
Benefits & Perks:
  • Flexible PTO: We value work-life balance and encourage time to rest and recharge.
  • Health & Wellness: Comprehensive medical and voluntary dental, and vision coverage - you choose what works best for you.
  • Equity Participation: Permanent employees receive RSUs (Restricted Stock Units).
  • 401(k) Match: We offer a 401k w/100% matching up to 3% of your salary and then 50% of contributions between 3-5%
  • Career Growth: Ongoing training, mentorship, and learning opportunities to accelerate your growth.
Our Culture:
At LiquidPiston, we embrace challenges, move fast, and celebrate curiosity. Our team thrives on collaboration, creativity, and perseverance. We understand that innovation involves risk and we're not afraid to fail as we move forward.
Equal Opportunity Employer:
LiquidPiston, Inc. is proud to be an Equal Opportunity Employer. Qualified applicants will not be discriminated against, and receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or protected veteran status or disability.
All offers of employment at LiquidPiston are contingent upon successful completion of a pre-employment background check and drug screening.

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