Bridgeport, CT · On-site
$60K - $75K/yr
Job Title: PROGRAM MANAGER Department: Operations Reports To: Director Classification: Exempt ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
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Bridgeport, CT · On-site
$60K - $75K/yr
Job Title: PROGRAM MANAGER Department: Operations Reports To: Director Classification: Exempt ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Enfield, CT · On-site
$22.75/hr
Manage multiple priorities in a fast-paced environment What We're Looking For Qualifications * High ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...
Enfield, CT · On-site
$22.75/hr
Manage multiple priorities in a fast-paced environment What We're Looking For Qualifications * High ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...
Bridgeport, CT · On-site
The Program Manager will work with senior management to form a program team in accordance with the ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Bridgeport, CT · On-site
The Program Manager will work with senior management to form a program team in accordance with the ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Bridgeport, CT · On-site
$60K - $75K/yr
PROGRAM MANAGER Department: Operations Reports To: Director Classification: Exempt Salary: $60,000 ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Bridgeport, CT · On-site
$60K - $75K/yr
PROGRAM MANAGER Department: Operations Reports To: Director Classification: Exempt Salary: $60,000 ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Bridgeport, CT · On-site
$60K - $75K/yr
PROGRAM MANAGER Department: Operations Reports To: Director Classification: Exempt Salary: $60,000 ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Bridgeport, CT · On-site
$60K - $75K/yr
PROGRAM MANAGER Department: Operations Reports To: Director Classification: Exempt Salary: $60,000 ... Collaborates with internal departments, including Marketing and Communications, to support outreach ...
Torrington, CT · On-site
$77K - $104K/yr
Supports contract reviews to ensure all items are covered and that the full scope of the customer requirements is understood, accurate, and is corrected during the proposal stage should items of ...
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Torrington, CT · On-site
$77K - $104K/yr
Supports contract reviews to ensure all items are covered and that the full scope of the customer requirements is understood, accurate, and is corrected during the proposal stage should items of ...
Torrington, CT · On-site
$77K - $104K/yr
Supports contract reviews to ensure all items are covered and that the full scope of the customer requirements is understood, accurate, and is corrected during the proposal stage should items of ...
Torrington, CT · On-site
$77K - $104K/yr
Supports contract reviews to ensure all items are covered and that the full scope of the customer requirements is understood, accurate, and is corrected during the proposal stage should items of ...
This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program ...
This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program ...
This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program ...
This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program ...
This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program ...
This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program ...
## Program Manager, Democracy250Applylocations: Middletown, CT (Main Campus)time type: Full timeposted ... Supervise and provide guidance to the Program Fellow, supporting day-to-day program operations ...
## Program Manager, Democracy250Applylocations: Middletown, CT (Main Campus)time type: Full timeposted ... Supervise and provide guidance to the Program Fellow, supporting day-to-day program operations ...
Stamford, CT · On-site
$19.25 - $25.75/hr
Manage inbound customer communications - Answer incoming calls and emails to address customer ... Bachelor's degree or equivalent * 1-2 years proven experience in supporting client success
Stamford, CT · On-site
$19.25 - $25.75/hr
Manage inbound customer communications - Answer incoming calls and emails to address customer ... Bachelor's degree or equivalent * 1-2 years proven experience in supporting client success
Stamford, CT · On-site
$19.25 - $25.75/hr
Manage inbound customer communications - Answer incoming calls and emails to address customer ... Bachelor's degree or equivalent * 1-2 years proven experience in supporting client success
Stamford, CT · On-site
$19.25 - $25.75/hr
Manage inbound customer communications - Answer incoming calls and emails to address customer ... Bachelor's degree or equivalent * 1-2 years proven experience in supporting client success
Be Seen First
Stamford, CT · On-site
$75K - $85K/yr
... management of customer orders and inquiries, being a key resource for international shipping ... the Customer Support Manager with supervising the daily activities of Customer Support ...
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Be Seen First
Stamford, CT · On-site
$75K - $85K/yr
... management of customer orders and inquiries, being a key resource for international shipping ... the Customer Support Manager with supervising the daily activities of Customer Support ...
Danbury, CT · On-site
... customer communications * Identify, assess, and mitigate program risks and opportunities * Support ... Keep senior management and customers informed with regular detailed and accurate reports or ...
Danbury, CT · On-site
... customer communications * Identify, assess, and mitigate program risks and opportunities * Support ... Keep senior management and customers informed with regular detailed and accurate reports or ...
Program Management and Implementation * Lead the planning, design, and implementation of ... Supervise and provide guidance to the Program Fellow, supporting day-to-day program operations ...
Program Management and Implementation * Lead the planning, design, and implementation of ... Supervise and provide guidance to the Program Fellow, supporting day-to-day program operations ...
Program Management and Implementation * Lead the planning, design, and implementation of ... Supervise and provide guidance to the Program Fellow, supporting day-to-day program operations ...
Program Management and Implementation * Lead the planning, design, and implementation of ... Supervise and provide guidance to the Program Fellow, supporting day-to-day program operations ...
Danbury, CT · On-site
... customer communications * Identify, assess, and mitigate program risks and opportunities * Support ... Keep senior management and customers informed with regular detailed and accurate reports or ...
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Danbury, CT · On-site
... customer communications * Identify, assess, and mitigate program risks and opportunities * Support ... Keep senior management and customers informed with regular detailed and accurate reports or ...
Middletown, CT · On-site
... all support departments to facilitate problem identification resolution. * Interface with customers as required. Serve as liaison between customers and management to ensure customer program ...
Middletown, CT · On-site
... all support departments to facilitate problem identification resolution. * Interface with customers as required. Serve as liaison between customers and management to ensure customer program ...
Middletown, CT · On-site
... all support departments to facilitate problem identification resolution. * Interface with customers as required. Serve as liaison between customers and management to ensure customer program ...
Middletown, CT · On-site
... all support departments to facilitate problem identification resolution. * Interface with customers as required. Serve as liaison between customers and management to ensure customer program ...
| Aspect | Customer Support Program Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple support programs, develops strategies, manages teams, and improves customer experience | Supervises daily customer service operations, manages frontline staff, and handles escalations |
| Required Skills | Program management, leadership, data analysis, customer experience design | Team management, communication, conflict resolution, customer service skills |
| Work Environment | Strategic planning, cross-department collaboration, often in office or remote | Frontline support, direct interaction with customers, team supervision |
| Common Industry Usage | Tech, SaaS, large corporations | Retail, hospitality, call centers |
The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.
Cities in Connecticut with the most Customer Support Program Manager job openings:
Bridgeport, CT • On-site
$60K - $75K/yr
Full-time
Re-posted 4 days ago
Job Title: PROGRAM MANAGER
Department: Operations
Reports To: Director
Classification: Exempt
Salary: $60,000-$75,000
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SUMMARY
The Program Manager will oversee and assume responsibility for implementing a variety of federal and state grant-funded projects. The Program Manager will work with senior management to form a program team in accordance with the specific terms of the grant, specify the roles and responsibilities of that team, and purchase items within the budgetary constraints up to the limits set by the finance department. The Program Manager must be able to develop a full understanding of the grant's specific terms, including all aspects of program management, reporting, and direct service provisions. Currently, The WorkPlace has two open positions for Program Managers in its youth division and its employer engagement unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provides leadership and oversight for the day-to-day implementation of assigned workforce development programs, ensuring compliance with all federal, state, local, and organizational requirements while achieving program goals, performance measures, and contract deliverables.
Leads program planning, implementation, evaluation, and continuous improvement by analyzing performance data, identifying trends, recommending operational enhancements, and implementing corrective actions to improve service quality and outcomes.
Develops, maintains, and strengthens collaborative relationships with employers, educational institutions, community organizations, vendors, government agencies, and other stakeholders to support program success and expand opportunities for participants.
Collaborates with senior leadership and Fiscal staff to manage program budgets, monitor expenditures, forecast funding utilization, and ensure effective stewardship of grant resources.
Provides leadership in the development of operational systems, policies, procedures, participant engagement strategies, and program tools that promote efficient service delivery, regulatory compliance, and positive participant outcomes.
Monitors contractor, vendor, and partner performance to ensure contractual compliance, quality service delivery, and achievement of established program objectives.
Serves as the program subject matter expert and represents The WorkPlace with funders, government agencies, community partners, employers, committees, and public forums as appropriate.
Prepares and submits accurate and timely program reports, performance data, narrative summaries, and other required documentation to funding agencies and senior leadership.
Collaborates with internal departments, including Marketing and Communications, to support outreach, recruitment, community engagement, and program promotion.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Responsible for own work and the direct supervision of the staff.
QUALIFICATIONS
To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
Bachelor?s degree or six months to one year of related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
The ability to understand and display proficiency in software such as Microsoft Word, Excel, and PowerPoint. Ability to master the funder?s data reporting systems as required.
