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Customer Support Program Manager Jobs in California

Willdan Group, Inc.

Program Manager

Anaheim, CA · On-site

Provide guidance and support to program staff, interns, and all involved in energy efficiency initiatives. * Manage program staff and delegate to subject matter experts. * Assist in hiring and staff ...

Community Care Center (2)

Program Manager

Duarte, CA · On-site

$24 - $25/hr

Program Manager- PM Shift Position Summary The Program Manager is responsible for overseeing the ... Essential Duties and Responsibilities · Supervise and support program staff, including performance ...

Community Care Center

Program Manager

Duarte, CA · On-site

$24 - $25/hr

) Program Manager- PM Shift Position Summary The Program Manager is responsible for overseeing the ... Essential Duties and Responsibilities • Supervise and support program staff, including ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers ... Partners with sales team to support account strategy and drive sales growth. * Engages with ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers ... Partners with sales team to support account strategy and drive sales growth. * Engages with ...

Hope the Mission

Assistant Program Manager

Los Angeles, CA · On-site

$70K - $72K/yr

Position Purpose and Summary Interim Housing programs provide critical support for people in need, and the work is fast-paced and important. The Assistant Program Manager helps ensure the program ...

CHAOS Industries

Program Manager

El Segundo, CA · On-site

C. * Travel up to 30% as needed to support program and customer objectives Minimum Requirements ... Project Management Professional (PMP) certification * Must be able to work on-site 4-5 days per ...

CHAOS Industries

Program Manager

El Segundo, CA · On-site

C. * Travel up to 30% as needed to support program and customer objectives Minimum Requirements ... Project Management Professional (PMP) certification * Must be able to work on-site 4-5 days per ...

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Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.
Infographic showing various Customer Support Program Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Program Manager

Anaheim, CA • On-site

Willdan Group, Inc.
Engineering Professional Services • 501 - 1,000 employees
Learn more about Willdan Group, Inc.external

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This job post has expired today. Applications are no longer accepted.

Willdan rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Willdan is seeking an Energy Efficiency Program Manager in Southern California. In this role, you will be a crucial team member in leading the implementation of one or more energy-efficiency programs.

The Program Manager will work closely with Willdan leadership to design, plan, and execute initiatives aimed at reducing energy consumption, optimizing resources, promoting sustainable practices, and serving under-resourced communities. Your responsibilities will include leading program implementation, reporting, budgeting, coordination, client and stakeholder engagement, and data analysis while monitoring program effectiveness and delegating to subject matter experts and program staff.

Essential Duties and Responsibilities

  • Develop, implement, and manage one or more energy-efficient programs.
  • Provide subject matter expertise in public sector energy project procurement.
  • Collaborate with Willdan leadership to establish program goals, timelines, and budgets.
  • Foster a collaborative and inclusive work environment that encourages innovation, creativity, and continuous learning.
  • Develop and maintain standard operating procedures (SOPs), QA/QC protocols, and continuous improvement processes for all program areas.
  • Provide guidance and support to program staff, interns, and all involved in energy efficiency initiatives.
  • Manage program staff and delegate to subject matter experts.
  • Assist in hiring and staff training.
  • Coordinate with internal teams, external vendors, and stakeholders to support program execution.
  • Conduct research to identify emerging trends, technologies, and best practices in energy efficiency.

What Willdan employees say

Pay

Hours and flexibility

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