1

Customer Support Process Advisor Jobs (NOW HIRING)

Drive practical improvements through process optimization, knowledge sharing, AI-enabled tools, and workflow enhancements that make support easier, faster, and more consistent for customers and team ...

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of ...

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... customer interactions to inform product roadmap prioritization and process improvement * Help ...

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates ... Review, verify, and process service forms and requests submitted by financial professionals

Customer Support

Milford, OH · On-site

$14.75 - $19/hr

Adhere to quality standards, security requirements, and operational processes. Strong customer centric mindset with high ownership Excellent verbal and written communication skills Ability to ...

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Partner with engineering, marketing, and operations teams to streamline processes, enhance the ...

This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience. Given our regulated environment, candidates ...

Customer Support

Tulsa, OK · On-site

$14.75 - $18.75/hr

Participate in logistics and order process improvement projects with plants and/or other regions ... Provide support for general customer inquiries, such as drawing requests, KHK documentation ...

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and ...

Customer Support

South Charleston, WV · On-site

$14.75 - $19/hr

... process save/service order requests from customers. • Interact with customers patiently, tactfully, and efficiently. • Clearly explain applicable fees and adjustments to customers. • Offer ...

Customer Support

Augusta, GA · On-site

$14 - $18/hr

... process save/service order requests from customers. • Interact with customers patiently, tactfully, and efficiently. • Clearly explain applicable fees and adjustments to customers. • Offer ...

Customer Support Solutions Lead

New York, NY · On-site

$20.50 - $27.25/hr

We believe great customer support means meeting customers where they are-delivering the right ... We're looking for someone who can both design a better process and build the solution that makes it ...

Seasonal Customer Support

Miamisburg, OH · On-site

$12.50 - $16.25/hr

Schedule appointments accurately and efficiently with the appropriate licensed advisor based on ... Complete required training, maintain knowledge of processes, and adhere to all compliance and call ...

Customer Support

Rochester, NY

$16.75 - $21.50/hr

They need to have the ability to adapt to changes in process and procedures as implemented. They must have the ability to provide quality customer service to small and midsized corporations. Must ...

Showing results 41-60

Customer Support Process Advisor information

See salary details

$5

$23

$26

How much do customer support process advisor jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support process advisor in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.08 per hour, depending on experience, location, and employer.

What cities are hiring for Customer Support Process Advisor jobs?

Cities with the most Customer Support Process Advisor job openings:

What are popular job titles related to Customer Support Process Advisor jobs?

For Customer Support Process Advisor jobs, the most frequently searched job titles are:

Advisor Support Representative

Los Angeles, CA • Hybrid

Altruist
Finance and Insurance • 11 - 50 employees

Full-time

Re-posted 18 days ago


Job description

The opportunity

This is not a traditional support role. Advisor Support Representatives at Altruist operate at the intersection of product, operations, and service, solving complex problems that directly impact advisors and their clients. The work requires a high degree of adaptability, curiosity, and resilience. Our advisors rely on us to navigate challenges that are often nuanced, unfamiliar, or time-sensitive, and that responsibility is not for everyone. We are looking for individuals who bring kindness and empathy to every interaction, intellectual rigor to problem-solving, and the grit to persist through ambiguity. There's a lot to learn in this role, and success requires comfort with complexity, change, and continuous growth.

As the team continues to scale, Advisor Support Representatives may develop deeper expertise within a specific product or operational specialization while continuing to provide broader-based advisor support. This role is well-suited for individuals who enjoy mastering complex systems, tackling hard problems others avoid, and growing into trusted product and process experts over time.

This is a hybrid role requiring three days per week in our Culver City office.

Your impact

  • Utilize proprietary and partner systems to diagnose and resolve complex customer inquiries spanning account opening, funding, trading, fee billing, reporting, and account maintenance
  • Sleuth defects and proactively shepherd issues to resolution in close partnership with product, engineering, operations, and compliance teams
  • Provide exceptional customer service by building rapport, demonstrating empathy, and driving advisor trust and long-term loyalty
  • Become an expert in Altruist's product offering and end-to-end operational workflows
  • Develop deeper expertise within one or more product or operational specializations, serving as a go-to resource for advisors and internal partners
  • Apply advanced product and process knowledge to resolve more complex or nuanced advisor issues within your specialization
  • Translate complex customer issues clearly for both technical and non-technical audiences
  • Tag data and feedback gathered through customer interactions to inform product roadmap prioritization and process improvement
  • Help maintain and update response templates, internal documentation, and platform FAQs
  • Adhere to all compliance and regulatory guidelines at all times

What you bring

  • Experience
    • 2 or more years of customer support or call center experience
    • 2 or more years of broker-dealer operations or clearing firm experience
    • Working knowledge of investing and an understanding of what Registered Investment Advisors (RIA) do on behalf of their clients
    • Proficiency with ticket management systems such as Salesforce and Jira
    • Deep empathy for customers, including exemplary active listening and interpersonal skills
  • Education - Bachelor's degree or equivalent professional experience preferred
  • Technical aptitude - You're technologically savvy and can easily get up to speed on modern tech stacks and ticket management systems (i.e., Salesforce Jira, etc.)
  • Ownership - The pride you put into every aspect of your work is unparalleled and undeniable
  • Superb communication - Intentional dialogue is a superpower. You listen as well as you share your perspective with others.
  • Resilience - We're inspired by your unwavering determination to achieve success, no matter the adversity you face along the way.
  • Assurance - Your confidence is brilliant, yet ego-less. You possess a strong knowledge base, the ability to discover the unknown, and are open to differing perspectives. 
  • Creative problem solving - Identifying the problem is simply not enough. You're instinctually creative with your approach in finding solutions to roadblocks.
  • Bonus points if you bring
    • FINRA series 7 and 63 license preferred