ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs in Haverhill, MA

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.25/hr

... to the operation and maintenance of their analyzers. The Customer Support Specialist will also ... Strong customer-service orientation with the ability to manage multiple incoming issues and ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

... to the operation and maintenance of their analyzers. The Customer Support Specialist will also ... Strong customer-service orientation with the ability to manage multiple incoming issues and ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I: Serves as ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I :Serves as ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I: Serves as ...

Elevare Branding

Customer Support Assistant

Lawrence, MA · On-site

$34K - $38K/yr

Support daily customer service and operational activities. * Follow established procedures while ... Strong organizational and time-management skills. * Comfortable working both independently and as ...

Alphabe Insight Inc

Customer Support Assistant

Lawrence, MA · On-site

$34K - $38K/yr

Support daily customer service and operational activities. * Follow established procedures while ... Strong organizational and time-management skills. * Comfortable working both independently and as ...

Alphabe Insight Inc

Customer Support Assistant

Lawrence, MA · On-site

$34K - $38K/yr

Support daily customer service and operational activities. * Follow established procedures while ... Strong organizational and time-management skills. * Comfortable working both independently and as ...

CVS Health

Operations Manager

Woburn, MA · On-site

$20 - $34/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Tewksbury, MA · On-site

$20 - $34/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Medford, MA

$20 - $34/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Medford, MA

$20 - $34/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

North Reading, MA

$20 - $34/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

next page

Showing results 1-20

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Haverhill, MA

Customer Support Operations Manager information

See Haverhill, MA salary details

$46.5K

$129.2K

$141.5K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Haverhill, MA is $129,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Haverhill, MA are hiring for Customer Support Operations Manager jobs?

Cities near Haverhill, MA with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Haverhill, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $129,179 per year, or $62.1 per hour.

Senior Director of Customer Support Operations

BRUNT Workwear

Reading, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.
The BRUNT team is not only devoted to improving on the old workwear standards, but we're also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we're all about getting boots on the ground and building something real with the BRUNT crew.
What You'll Do:
Servicing our Customers and responding to their needs drives the overall customer experience at BRUNT. Our Customer Service and Experience team is not a support function, it's a competitive advantage. This role will shape how our customers are supported as well as help us to provide a consistent brand and customer experience, maintaining our customer obsession while building the function to scale as we grow. You will be expected to help our business functions build our strategies based on, how feedback informs the business, and BRUNT's unique commitment to our customers that continues to build trust with the blue-collar workers who rely on our products every day.
The Senior Director of Customer Support Operations will own the end-to-end vision, strategy, and execution at BRUNT, including CX tooling, staffing models, escalation frameworks, and operational readiness for launches and peak periods. This leader will scale a high-performing CX organization focused on delivering best-in-class service while serving as a connection point between CX, Marketing, Merchandising, Operations, and Digital Product.
This role is both strategic and hands-on: setting direction, building systems, developing leaders, and ensuring the day-to-day experience meets the bar as the BRUNT's business continues to scale and grow in complexity. You'll lead and mentor two Senior CX Managers, and their team of CX reps, while building scalable processes, leveraging data and technology, and ensuring the voice of the customer directly influences decision-making across the company.
How You'll Do It:
Operational Excellence
  • Own SLA definition and performance goals, while overseeing day-to-day CS operations across all channels (email, phone and chat)
  • Ensure the team consistently meets or exceeds SLA and quality targets as volume and complexity increase
  • Continuously evaluate and improve workflows, tools, policies, macros, and staffing models to drive efficiency and cost effectiveness without sacrificing quality
  • Build and manage CS operating budgets, optimizing cost per contact and overall support spend while maintaining a best-in-class customer experience
  • Strategically balance in-house teams, BPO partners, and AI solutions to maximize coverage, customer satisfaction, and return on investment.

Strategy & Leadership
  • Own and evolve BRUNT's Customer Experience strategy, ensuring it scales with the business and supports long-term brand and growth goals
  • Lead, develop, and mentor two Senior Managers, and their teams, ensuring clear ownership, accountability, and alignment across the team.
  • Establish and maintain a high-performance CX culture across in-office, remote, and BPO teams
  • Serve as the senior CX voice within the company, advocating for the customer in cross-functional meetings and decisions

Cross-Functional Partnership
  • Act as a customer advocate across the organization, ensuring the customer experience feedback and dates meaningfully inform decisions in Marketing, Merchandising, Operations, and Digital Product
  • Partner closely with the Retention and Acquisition teams to improve LTV, retention rates, repeat purchase behavior, and post-purchase engagement, ensuring CS/CX insights inform their strategies.
  • Work closely with the Operations team to:
    • Ensure customer needs are met operationally (shipping, inventory, returns, etc.)
    • Establish clear feedback loops so recurring customer pain points translate into operational improvements.
  • Collaborate with Merchandising and Digital Product Teams to:
    • Provide structured customer feedback on product performance, fit, and quality
    • Ensure CS/CX is prepared for launches, site promotions, and updates before they impact customers
  • Build and maintain scalable ways of working cross functionally, to ensure the organization is aligned on customer trends, feedback, risks, and opportunities.

Data & Systems Ownership
  • Own CS/CX performance metrics including SLA, NPS, CSAT, ticket resolution time, and contact drivers
  • Translate CS/CX data into actionable insights and clear recommendations for cross-functional partners, and BRUNT leadership
  • Maintain deep working knowledge of core systems including Shopify, Gorgias, Loop Returns, and Order Management System, ensuring CX processes evolve alongside tools
  • Proactively recommend improvements to tools, systems, automation, and data tracking as BRUNT continues to scale

What You Bring to the Table:
  • 10+ years of CS/CX leadership experience, ideally in high-growth DTC or omnichannel environments
  • Proven experience leading managers and scaling teams through rapid growth and increased complexity
  • Strong cross-functional leadership skills with the ability to influence without authority
  • Deep operational rigor paired with a customer-first mindset
  • Experience leveraging AI, automation, and modern CX tooling to improve quality and efficiency
  • Highly data-driven, with the ability to translate metrics into strategy and action
  • Willing and able to work in-office in the Boston area at least 4 days per week

In accordance with applicable salary transparency laws, we are providing the good-faith salary range for this position. This range reflects the base salary that we reasonably expect to pay for this position at the time of posting. The actual compensation offered will depend on factors such as qualifications, experience, skills, and budget.
Benefits & Perks:
  • Healthcare: Comprehensive medical, dental, and vision insurance options.
  • Retirement: 401(k) plan with Company Match.
  • Paid Time Off: 15 days of PTO, plus 11 paid holidays and sick leave.
  • Incentives: Performance-based bonus eligibility and Equity if applicable.

The anticipated salary range for this role is:
Compensation
$139,000-$165,000 USD
No matter what experience you have within our industry we encourage you to apply. At BRUNT, we believe that a strong crew is assembled with people from different backgrounds.
We look for individuals who thrive on challenges, will be passionate about our brand, and believe that teamwork is necessary for success. Show us how your experiences have shaped you and how you can contribute to BRUNT. We can't wait to hear from you!

Apply