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Customer Support Operations Manager Jobs in Tennessee

Checkr

Customer Support Specialist

Nashville, TN

$17.50 - $23.50/hr

Handle a high volume of inbound inquiries with excellent prioritization, time management, and ... Collaborate cross-functionally with product, operations, and engineering teams to provide feedback ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

Handle a high volume of inbound inquiries with excellent prioritization, time management, and ... Collaborate cross-functionally with product, operations, and engineering teams to provide feedback ...

Genuine Parts Company

Operations Manager

Nashville, TN · On-site

The Operations Manager develops, manages, and delivers support services to our sales force. This ... Provides customer support including, order processing, advising customers of product shortages ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... Manage brand reputation through direct dealings with customers either by phone or email. Customer ... This Customer Support Job is For You If... • You enjoy playing detective. Every property is ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

... support to the internal and external customers. Each day, you will coordinate with relevant ... Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.

ABB

RDC Customer Support

Mount Juliet, TN

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.

Lebanon

Customer Support Specialist

Lebanon, TN · On-site

$21.32/hr

... and reviewed by the hiring manager. Do not leave blanks and do not skip the application ... You will help to establish our reputation as a business that offers excellent customer support to ...

VEHLO

Customer Support Specialist

Knoxville, TN · On-site

$17.25 - $23.25/hr

... day in, day out for our customers or for each other. About the Role: Our Software Support ... Works closely with management to make sure the scope and direction of product/software is on ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

... day in, day out for our customers or for each other. About the Role: Our Software Support ... Works closely with management to make sure the scope and direction of product/software is on ...

Tishman Speyer

Operations Manager

Midtown, TN · On-site

$95K - $105K/yr

The Operations Manager reports to the General Manager and Property Manager, and will be based in a ... Lead the Property Management support and Maintenance teams to provide a best-in-class customer ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Tennessee

Customer Support Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer support operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer support operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Support Operations Manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

How does a Customer Support Operations Manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What is a Customer Support Operations Manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
What cities in Tennessee are hiring for Customer Support Operations Manager jobs? Cities in Tennessee with the most Customer Support Operations Manager job openings:

Customer Support Manager

Alphabe Insight Inc

Nashville, TN • On-site

Full-time

Posted 20 days ago

Job description

Company Description
Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that outstanding customer experiences are driven by empowered teams and effective leadership. As we continue to grow, we are looking for professionals who are motivated, detail-oriented, and ready to contribute to a dynamic and supportive work environment.
Job Description
We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.
Responsibilities
  • Oversee daily customer support operations and ensure service excellence
  • Lead, guide, and support the customer support team
  • Monitor performance metrics and ensure quality standards are maintained
  • Develop and implement efficient support workflows and procedures
  • Handle escalated customer inquiries with professionalism and discretion
  • Collaborate with internal teams to improve customer experience and operational efficiency
  • Prepare reports and provide insights to support decision-making

Qualifications
  • Strong leadership and organizational skills
  • Excellent written and verbal communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • High attention to detail and commitment to quality
  • Ability to work independently and as part of a team
  • Professional demeanor and customer-focused mindset

Additional Information
  • Competitive salary
  • Growth opportunities within the organization
  • Skill development and leadership exposure
  • Supportive and professional work environment
  • Stable full-time position
  • Opportunities to contribute to process improvement and team development

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