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Customer Support Operations Manager Jobs in New York

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... to detail and comfort managing both customer conversations and recurring operational work.

Fabric

Customer Support Specialist

New York, NY · Remote

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... to detail and comfort managing both customer conversations and recurring operational work.

Fora

Booking Operations Support Lead

New York, NY · On-site

$70K - $100K/yr

... customer support, help desk, or operations - ideally in tech or travel - with at least 1-2 years in a lead or senior IC capacity * Prior experience managing or mentoring a team, including global or ...

Sodexo

Operations Support Specialist

Rahway, NJ · On-site

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026. Key Responsibilities: * Provide responsive, professional ...

Restaurant Technologies

Operations Manager

Melville, NY · On-site

Partner cross-functionally to resolve issues and support customer retention Distribution Operations ... Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing ...

TWST Events

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

Manage a queue of support tickets, prioritizing by urgency and business impact while meeting or ... operational excellence. Technical Support Career Pathway The Technical Support pathway starts with ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

Our mission is rooted in delivering exceptional care, promoting wellness, and supporting the ... Professional demeanor, strong customer service skills, and a commitment to quality care. Join Our ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

Our mission is rooted in delivering exceptional care, promoting wellness, and supporting the ... Professional demeanor, strong customer service skills, and a commitment to quality care. Join Our ...

Jill Frisch

Customer Support Specialist

Jersey City, NJ · Remote

$21 - $29/hr

The Customer Support Specialist team serves as a single point of contact for our strategic ... (Salesforce) Build and maintain operational relationships with each customer driving revenue ...

Kommissary

Customer Support Specialist

New York, NY · On-site

$20 - $22/hr

Director of Operations Fluent in English and Spanish (Required) About the Role Kommissary is a ... Accurately document customer interactions and update account records in the CRM * Escalate complex ...

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Showing results 41-60

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in New York

Customer Support Operations Manager information

See New York salary details

$48.7K

$135.3K

$148.2K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in New York is $135,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $146,600.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in New York are hiring for Customer Support Operations Manager jobs?

Cities in New York with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $135,307 per year, or $65.1 per hour.

Customer Support Specialist

Fabric

New York, NY • On-site, Remote

$60K - $78K/yr

Full-time

Posted 9 days ago

Job description

Customer Support Specialist
Financial Services and Mobile App Chat Support
Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial products designed to make planning for the future simpler and more accessible, this team helps customers navigate important moments with clarity, confidence, and care.
This Customer Support Specialist will support customers across our financial services and mobile-app experiences, with an initial focus on custodial investment accounts. You'll work primarily through live chat and email, while partnering closely with Product, Engineering, Operations, and other teams to resolve customer issues, identify recurring friction, and help improve the systems and experiences behind the scenes.
We're looking for someone who can move quickly without losing the human element - someone who is comfortable working through ambiguity, can turn customer conversations into useful insights, and can collaborate thoughtfully across teams as products and priorities evolve.
Your day-to-day:
  • Support customers through live chat and email, with limited phone support as needed.
  • Help customers navigate account access, servicing, identity verification, transactions, and other product-related questions.
  • Communicate clearly and empathetically, especially when issues are complex, sensitive, or require additional investigation.
  • Complete recurring operational and account-servicing processes accurately and consistently.
  • Prioritize work based on customer impact, urgency, risk, and service-level expectations.
  • Identify recurring customer friction and help improve macros, documentation, workflows, and help content.
  • Escalate product and technical issues with clear context and partner with Product, Engineering, Operations, and other teams to support resolution.

What you'll bring to the table:
  • 2-3 years of customer support experience in a digital environment, preferably through live chat and email.
  • Strong written and verbal communication skills.
  • Experience investigating customer issues that require follow-up or coordination across teams.
  • Strong attention to detail and comfort managing both customer conversations and recurring operational work.
  • Ability to stay calm, clear, and empathetic during challenging customer interactions.
  • Comfort working through ambiguity and learning new products, systems, and processes.
  • Ability to work independently in a remote environment and collaborate effectively across teams.
  • Curiosity about financial products, mobile applications, and customer experience.

Bonus points if you have:
  • 1+ years of experience in financial services, fintech, banking, investments, insurance, or another regulated industry.
  • Experience with custodial or investment accounts, payments, identity verification, or account servicing.
  • Experience using Intercom or a similar customer-support platform.
  • Experience improving support documentation, workflows, or operational processes.
  • Familiarity with AI-enabled support or productivity tools.

Salary Range: $60,000-$78,000

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