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Customer Support Operations Manager Jobs in Nevada

Crossroads Courier

Operations Manager

Las Vegas, NV · On-site

$85K/yr

Step in when needed to support the operation and ensure customers receive their packages when ... Experience managing a P&L, budget, and financial performance. * Strong analytical, data-driven, and ...

Farmers Insurance

Operations Manager

Las Vegas, NV · On-site

... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Additionally, you will play a key role in developing your agency with our support. Key ...

Newell Brands

The Operations Manager supports continuous improvement efforts through the application of PEAK ... Ensure customer orders are processed safely, accurately, and on time. * Monitor labor utilization ...

Farmers Insurance

Operations Manager

Las Vegas, NV · On-site

... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Additionally, you will play a key role in developing your agency with our support. Key ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CORT

Operations Manager

Las Vegas, NV · On-site

$72K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Provide real-time support to delivery team, and customers. Follow up on any issues with deliveries ...

ENTEK

Manufacturing Operations Manager

Henderson, NV · On-site

$125K - $150K/yr

You'll lead managers and cross-functional teams to ensure safe, efficient, and high-quality execution while supporting customer commitments, operational excellence, and long-term business growth. In ...

Ametek

Operations Manager

Carson City, NV

Manage inventory strategy, accuracy, and material flow to support production while optimizing ... Optimize service and repair operations to meet turnaround targets and improve customer ...

Amazon

Operations Manager

Reno, NV · On-site

... and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives ...

EōS Fitness

Operations Manager

Las Vegas, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Las Vegas, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

North Las Vegas, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

North Las Vegas, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Las Vegas, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Henderson, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Amazon

Operations Manager

Reno, NV

... and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives ...

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Showing results 41-60

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Nevada

Customer Support Operations Manager information

See Nevada salary details

$45.3K

$125.9K

$138K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Nevada is $125,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,500.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Nevada are hiring for Customer Support Operations Manager jobs?

Cities in Nevada with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $125,942 per year, or $60.5 per hour.

Operations Manager

Crossroads Courier

Las Vegas, NV • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description


Operations Manager - Las Vegas Division
  • Salary: $85,000 annually
  • Schedule: Monday-Friday, 8:00 AM-5:00 PMNights, weekends, holidays, and on-call rotation as needed
  • Location: In-office, Las Vegas, NV

Crossroads Courier is looking for an experienced, hands-on Operations Manager to lead our Las Vegas Division. This is a high-impact leadership role for someone who thrives in a fast-paced, 24/7 logistics environment and knows how to balance people, customers, operations, and financial performance.
As Operations Manager, you will have overall responsibility for the day-to-day performance of the Las Vegas Division. You'll lead and develop a team, manage operational and financial results, build strong client relationships, drive continuous improvement, and ensure we consistently deliver exceptional service.
At Crossroads Courier, our culture is built around five core values:
  • Customer First - We put our customers at the center of everything we do.
  • Helping Others - We support our teammates and work together to succeed.
  • Fun - We believe a positive workplace creates better results.
  • Trustworthy - We do what we say and take ownership of our commitments.
  • Commitment to Excellence - We continuously raise the bar for ourselves and our customers.

We're looking for a leader who naturally demonstrates these values and can turn them into action.
What You'll Do
  • Lead the Las Vegas Operation
    • Serve as the primary leader for the Las Vegas Division, ensuring alignment with company goals, policies, and operational standards.
    • Develop and execute business plans that improve daily performance, efficiency, and division growth.
    • Oversee day-to-day operations in a fast-paced courier and logistics environment.
    • Ensure appropriate staffing, scheduling, and operational coverage to meet customer and business needs.
    • Maintain a strong focus on safety, compliance, service quality, and operational reliability.
  • Lead and Develop People
    • Recruit, coach, mentor, and develop employees in partnership with Human Resources.
    • Build a high-performance team culture centered on accountability, collaboration, and continuous improvement.
    • Provide clear direction, set expectations, and hold team members accountable for results.
    • Address employee relations and performance issues effectively and professionally.
  • Drive Financial Performance
    • Partner with the Regional Operations Manager on **P&L management and financial performance**.
    • Manage budgets, control costs, and identify opportunities to improve profitability.
    • Use operational and financial data to make informed decisions and drive results.
  • Deliver Exceptional Customer Service
    • Build and maintain strong relationships with clients and key stakeholders.
    • Ensure customer commitments and **service-level agreements (SLAs)** are consistently met.
    • Identify and resolve operational issues quickly while maintaining a customer-first mindset.
  • Improve and Grow the Business
    • Establish, monitor, and improve key performance indicators (KPIs).
    • Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
    • Lead process improvement initiatives that increase efficiency, service quality, and profitability.
    • Oversee new business launches, including account implementation and operational integration.
    • Manage CXT functions such as creating and maintaining rate charts, setting up new accounts, configuring routes, and scheduling recurring orders.
  • Be a Hands-On Leader
    • Step in when needed to support the operation and ensure customers receive their packages when promised.
    • Flexibility to occasionally make deliveries or assist with operational needs.
    • Perform other duties as assigned consistent with the responsibilities of the position.

What We're Looking For
  • Required Qualifications
    • High school diploma or equivalent.
    • 5+ years of experience in logistics, transportation, courier operations, or another fast-paced operational environment.
    • 3+ years of management or leadership experience.
    • Experience managing a P&L, budget, and financial performance.
    • Strong analytical, data-driven, and problem-solving skills.
    • Demonstrated ability to improve processes, manage KPIs, and drive operational excellence.
    • Strong leadership and interpersonal skills, including the ability to coach employees, manage conflict, and communicate effectively at all levels.
    • Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint, with the ability to quickly learn new technology and operational systems.
    • Ability to work a primarily Monday-Friday, 8:00 AM-5:00 PM schedule while remaining flexible for nights, weekends, holidays, and an on-call rotation as operational needs require.
    • Ability to travel as needed.
    • Valid driver's license with a clean driving record.
  • Preferred Qualifications
    • Bachelor's degree in Business, Operations, Logistics, Supply Chain Management, or a related field.
    • Experience in courier, last-mile delivery, transportation, or time-sensitive logistics operations.
    • Experience launching new client accounts or implementing new operational processes.

Benefits
  • Competitive salary
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • Retirement savings plan
  • Professional development opportunities
  • Career growth within a growing organization

Why This Role?
This is an opportunity to take ownership of a significant operation and make a measurable impact. You'll have the autonomy to lead people, improve processes, strengthen customer relationships, and influence the financial and operational success of the Las Vegas Division.
If you're an experienced operations leader who enjoys solving problems, developing people, improving performance, and delivering for customers in a fast-moving environment, we want to hear from you.
Apply today to join Crossroads Courier as our next Operations Manager - Las Vegas Division.

Apply