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Customer Support Data Analyst Jobs in Florida (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

STEMboard

Data Analyst

Hurlburt Field, FL · On-site

... to support mission and business functions and tasks. * Identify new sources of data and methods to improve data collection, analysis, and reporting * Collect customer requirements * Determine ...

STEMboard

Data Analyst

Hurlburt Field, FL · On-site

... to support mission and business functions and tasks. * Identify new sources of data and methods to improve data collection, analysis, and reporting * Collect customer requirements * Determine ...

MANTECH

Data Analyst

Tampa, FL

MANTECH seeks a motivated, career and customer-oriented Data Analyst to join our team in Tampa, FL ... support mission and business functions and tasks. Responsibilities include but are not limited to:

Philip Morris

Senior Data Analyst

Tampa, FL · Hybrid

$104K - $130K/yr

Senior Data Analyst - Tampa, FL Be a part of a revolutionary change!    At Philip Morris ... Support data governance teams by providing inputs for classification, lineage enrichment, and ...

ManTech

Data Analyst

Fort Walton Beach, FL · On-site

MANTECH seeks a motivated, career and customer-oriented Data Analyst to join our team in Tampa, FL ... support mission and business functions and tasks. Responsibilities include but are not limited to:

ManTech International

Data Analyst

Tampa, FL · On-site

MANTECH seeks a motivated, career and customer-oriented Data Analyst to join our team in Tampa, FL ... support mission and business functions and tasks. Responsibilities include but are not limited to:

ACI Infotech

Data Analyst

Tampa, FL · On-site

Experience in analysis using multiple data sources (ERP, CRM, SQL, APIs, etc.). Financial data experience. Power BI: data transformation (power query M language), data modelling( DAX), workspace, PBI ...

Philip Morris International

Sr Data Analyst

Tampa, FL · On-site

$81K - $102K/yr

Support data governance teams by providing inputs for classification, lineage enrichment, and metadata catalog updates. Who we're looking for: * 5+ years of experience as a Data Analyst, Data Quality ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

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Customer Support Data Analyst information

See Florida salary details

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How much do customer support data analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support data analyst in Florida is $29.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $34.90 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities in Florida are hiring for Customer Support Data Analyst jobs?

Cities in Florida with the most Customer Support Data Analyst job openings:

Customer Support Analyst

Tallahassee, FL • On-site

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

Full-time

Re-posted 11 days ago

Job description

Experience Requirements
One of the following:
  • 1 year experience in installation, maintenance, and technical support of workstation hardware,

OR
  • 1 year experience supporting Microsoft Office 365 and Windows 10 or above,

OR
  • CompTIA A+, CompTIA Net+, or MCDST certification (substitutes for 1 year experience),

OR
  • Associate or Bachelor's degree in Computer Science, Information Technology, or related field

Scope of Services
  • Provide software and hardware support to end users
  • Offer technical advice, guidance, and informal training on hardware and software use
  • Troubleshoot and resolve routine technical issues using established processes and procedures
  • Perform root cause analysis and develop problem checklists
  • Recommend preventive procedures and controls
  • Maintain knowledge base and call tracking systems
  • Work collaboratively in a team environment and assist with support calls

Education Requirements
  • High School diploma or equivalent

Primary Job Duties and Tasks
  • Assist workstation support supervisor with troubleshooting systems and software
  • Provide technical assistance and routine maintenance for specialized applications
  • Support IT hardware including network printers, smartphones, and similar devices
  • Deliver Tier 2 support for medium to high complexity issues
  • Perform advanced troubleshooting to identify root causes
  • Install, configure, and support systems; monitor service desk queue and resolve tickets
  • Participate in IT projects and collaborate with team members
  • Maintain technical documentation and coordinate repair/service activities
  • Provide Audio Visual (AV) and Video Conferencing (VC) support including setup and troubleshooting

Job-Specific Knowledge, Skills, and Abilities (KSAs)
  • Advanced knowledge of Microsoft operating systems, Office suite, and Outlook in a networked environment
  • Advanced understanding of PC hardware, software, firmware, LAN/WAN environments
  • Skilled in installation and support of software, OS, and hardware systems
  • Ability to perform advanced troubleshooting across multiple hardware platforms
  • Ability to plan, organize, manage, and track projects
  • Strong verbal and written communication skills
  • Ability to understand and comply with departmental policies

General Knowledge, Skills, and Abilities (KSAs)
  • Initiative: Works independently, manages workload, and meets deadlines
  • Communication: Effectively communicates verbally and in writing
  • Customer Service: Assesses and resolves customer needs effectively
  • Decision Making: Applies critical thinking to make sound decisions
  • Flexibility: Adapts to changing priorities and processes
  • Interpersonal Skills: Demonstrates professionalism and courtesy
  • Leadership: Motivates and supports team objectives when required
  • Problem Solving: Identifies issues and recommends solutions
  • Team Building: Collaborates effectively toward shared goals
  • Quality Assurance: Applies quality control principles and practices

Additional Requirements
  • Ability to work in an in-office environment
  • Ability to handle on-call or rotational work schedule
  • Ability to maintain technical documentation and support knowledge systems

Apply