Customer Support Associate Jobs in Springdale, MD

CLASSIFICATION: Non-Exempt

SECURITY CLEARANCE REQUIREMENT: Secret

GS EQUIVALENT: GS-6 Step 1

LOCATION: 600 19th Street NW, Washington, DC 20006

WORK HOURS/DAYS: 8am-4:45pm/Monday-Friday (On-Site)

REPORT TO: Contract Supervisor

Records Support Associate Level I

About Xtreme Solutions

XSI is a leading provider of information technology and professional services known for outstanding service delivery in a wide range of professional services engagements around the country. Team XSI continually meets and exceeds customer expectations. We are passionate about our work and making a difference.

Our vision is to be the best professional services management company for both our customers and our employees. We need employees that share this vision. Our remarkable employees are the key to our company's incredible success.

DUTIES/TASKS:

The Records Support Associate I provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.

•Perform record retirement projects.

•Ability to operate general automation software and possess a proficient ability to compare the quality of scanned data and imagines against established data storage standards prior to committing a scanned image to a permanent electronic image.

•Utilize work procedures and search techniques using current and historical filing systems used by Passport Services.

•Prepare files for retention, disposition, and retrieval purposes.

•Assist with maintaining the Division’s Mail Desk and perform the daily distribution of all incoming mail to the Division.

•Perform searching and filing functions.

•Operate high-speed scanning equipment for PRISM database.

•Receive/load pallets and individual packages onto transportation carrier vehicles. Offload/move heavy materials from the office utilizing a pallet jack.

•Generate mailing labels and box and archive files for mailing and/or storage purposes.

•Receive, sort, dispense, and disassemble third-party mail.

QUALIFICATIONS:

•Good hand-eye coordination and data entry skills.

•Ability to remain flexible and adapt under pressure in stressful situations, follow instructions and established procedures.

•Capable of performing repetitive tasks while maintaining a high level of accuracy and ability to lift at least 50 pounds.

•Ability to multi-task while paying attention to detail and accuracy.

•Excellent customer service skills.

EDUCATION/EXPERIENCE REQUIRED:

•HS diploma (associate or bachelor’s Degree Preferred)

•One (1) year of office experience in a high-volume production environment, including;

•One (1) year of experience utilizing a variety of Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, and Outlook)

COMPENSATION:

$22/hour + 100% employer paid benefits

XSI promotes a work environment of trust, integrity, respect, continuous improvement, customer satisfaction, and business success. We strive to provide a competitive salary and benefits, an engaging and rewarding work environment, and training and development opportunities.

Xtreme Solutions is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status.

EDUCATION/EXPERIENCE REQUIRED:

• HS diploma (Associate’s or Bachelor's Degree Preferred)
• One (1) year of office experience in a high-volume production environment, including;
• One (1) year of experience utilizing a variety of Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, and Outlook)

QUALIFICATIONS:

• Good hand-eye coordination and data entry skills.
• Ability to remain flexible and adapt under pressure in stressful situations, follow instructions and established procedures.
• Capable of performing repetitive tasks while maintaining a high level of accuracy and ability to lift at least 50 pounds.
• Ability to multi-task while paying attention to detail and accuracy.
• Excellent customer service skills.