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Customer Support Associate Jobs in Paterson, NJ (NOW HIRING)

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Miter

Associate Customer Support Specialist

New York, NY · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers - the person who turns a frustrating moment into a resolved ticket and a confident contractor.

New

Miter

Associate Customer Support Specialist

New York, NY · Remote

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers -- the person who turns a frustrating moment into a resolved ticket and a confident contractor.

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Humina Resource

Sales Support - NY

New York, NY

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Sales Support / Customer Support Associate Location: Astoria, NY 11106 Employment Type: Full-Time Pay: $18.00-$20.00 per hour (DOE) Hiring Timeline: Immediate Opening (ASAP) About the ...

Chloe

Customer Support Specialist

Pine Brook, NJ · Hybrid

$70K - $95K/yr

Customer Support Specialist Location: Pine Brook, NJ You've built experience, now use it where bold ... Associate's or Bachelor's degree preferred, with 2+ years of customer service or consumer relations ...

Saks OFF 5TH

Support Associate

Elizabeth, NJ · On-site

$17 - $22.25/hr

  • Medical

  • Dental

  • Vision

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Paterson, NJ

Customer Support Associate information

See Paterson, NJ salary details

$12

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How much do customer support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support associate in Paterson, NJ is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Paterson, NJ?

The most popular types of Customer Support jobs in Paterson, NJ are:

What job categories do people searching Customer Support Associate jobs in Paterson, NJ look for?

The top searched job categories for Customer Support Associate jobs in Paterson, NJ are:

What cities near Paterson, NJ are hiring for Customer Support Associate jobs?

Cities near Paterson, NJ with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Paterson, NJ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,365 per year, or $20.4 per hour.

Customer Service Associate

Forever Cheese

Secaucus, NJ • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Forever Cheese is hiring!

We’re looking for an enthusiastic, solution-oriented, and self-motivated individual to join us at Forever Cheese. Consider joining us, if you want to:

  • Work in a dynamic environment with a chance to make an impact
  • Develop lasting relationships with great people
  • Have the opportunity to build a satisfying career

About us:
Forever Cheese, LLC. is a privately held specialty food company headquartered in New York City with a warehouse location in Secaucus, New Jersey.  Founded in 1998, Forever Cheese, is the leading importer of fine artisan cheese, cured meats, nuts and accompaniments from the Mediterranean.  Our relationships with both suppliers and customers are of utmost importance. For over 20 years, the company has sourced authentic specialty foods from Italy, Spain, Portugal and Croatia.  Some of our company-owned brands include Mitica®, Drunken Goat® and Fulvi® Pecorino Romano.

This position will support our sister company WA Imports.  W.A. Imports was founded in 2006 and has grown into the premier source of the finest Japanese and Pacific Rim ingredients. Sourcing the highest quality products, W.A. Imports has a rich network of suppliers with unparalleled products representing generations of artisan food culture. Taking pride in being the liaison from some of the most talented craftsmen of Asian products to North America’s most prestigious restaurant kitchens.

About our benefits:

  • Medical, Dental and Vision insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401-K with Company Match
  • On-site position based in Secaucus, New Jersey

Job Title: Customer Support Associate
Exemption Status:  Exempt

Compensation: $65,000–$70,000

About The Role
The Customer Support Associate
is responsible for the order-entry process for our customers, which includes interacting with customers by email and telephone.  The Customer Support Associate manages the “order to invoice” process ensuring the accuracy and timeliness of the order and the effective communication with the external customer and internal sales associate. In addition to order entry, this position will also directly provide support to sales with maintaining overall account performance as well as Sample requests.

This position will have a target of 40 hours per week and is eligible for overtime. This position is based in our Secaucus, New Jersey warehouse (on-site). 

Successful candidates… 

  • Have a growth mindset – seeks to continuously strengthen skills and improve on past performance while embracing challenges and feedback.
  • Have a passion for food or an interest in learning about the specialty food industry.
  • Aim to not only meet expectations but preempt issues or potential problem areas with a solution-oriented mindset.

Responsibilities

  • Processes orders received through inbound phone calls and email correspondence with efficiency and accuracy
  • Enters, maintains, and tracks customer orders in the Company’s ERP system
  • Represents the Company in all customer interactions with a positive and friendly demeanor
  • Provides follow-up support for orders processed, communicating out of stocks, ETA’s and alternative products
  • Coordinates with Sales Rep / Account Manager around order-entry and new business opportunities
  • Responsible for creating and completing customer New Item Setup forms
  • Problem-solving and troubleshooting around potential delivery or order issues
  • Communicates with warehouse team appropriately to convey any delivery or product issues
  • Maintains up to date account information (customer relationship management)
  • General knowledge of product assortment
  • Carries out any additional duties that may be assigned or requested.

Qualifications And Skills

  • 1 to 3 years general customer account support experience preferred
  • Friendly, positive demeanor with ability to handle fast paced and time sensitive tasks.
  • Proficient computer skills related to data entry, Microsoft Excel, and Microsoft Word. Previous experience with ERP and CRM platforms a plus.
  • HIGH level of attention to detail and accuracy is required.
  • Passion for cheese and specialty foods a plus.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. Forever Cheese, LLC reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.