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Customer Support Associate Jobs in Norcross, GA (NOW HIRING)

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

New

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from ...

AYS

Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Support Associate. In this role, you will be responsible for ...

Career Certified

Be Seen First

E-Commerce Sales and Customer Support Associate

Alpharetta, GA · On-site

$23.50/hr

- E-Commerce Sales and Customer Support Associate-- MCL Division / Department: MCL Reports to (position): Managing Director, MCL Level / Grade: Individual Contributor Location: Alpharetta, GA ...

Insight Global

Sales Support Associate

Tucker, GA · On-site

$50K - $60K/yr

Sales Support Associate Openings: 1 Location: Tucker, GA Duration: Perm Pay: $55k-$60k The Sales ... Answer customer inquiries, schedule meetings, and sales appointments * Perform data entry tasks ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support * Ability to follow protocols and policies as defined by QGenda and CX Leadership Not ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

Associate degree or equivalent work experience required * 1+ years' of customer service experience * Experience with Accounting principles is preferred * Previous experience with software support ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Norcross, GA

Customer Support Associate information

See Norcross, GA salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer support associate in Norcross, GA is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.63 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Norcross, GA?

The most popular types of Customer Support jobs in Norcross, GA are:

What are popular job titles related to Customer Support Associate jobs in Norcross, GA?

For Customer Support Associate jobs in Norcross, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Norcross, GA look for?

The top searched job categories for Customer Support Associate jobs in Norcross, GA are:

What cities near Norcross, GA are hiring for Customer Support Associate jobs?

Cities near Norcross, GA with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Norcross, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,044 per year, or $18.8 per hour.

Customer Support Associate

Autodesk, Inc.

Atlanta, GA • On-site

$16.75 - $23/hr

Full-time

Posted 4 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Job description

Job Requisition ID #
26WD100287
Position Overview
Our Customer Support Team is motivated, smart, and recognized for their willingness to solve problems with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus, you will become a knowledgeable asset in construction software, looking to transform a multi-trillion-dollar industry! This is a hybrid role located in Atlanta, Georgia, with work-from-home opportunities.
Responsibilities
  • Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application support, subscription inquiries and more.
  • Manage multiple active customer cases with accurate, concise, and complete documentation. Maintain clear ownership and provide timely follow-up throughout each case, including when updates or actions are pending from other teams.
  • Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating systems, and networks. Use a structured process to gather relevant information-such as browser details, screenshots, console information, or HAR files-form and test hypotheses, isolate variables, and determine appropriate next steps.
  • Explain technical concepts and troubleshooting steps in clear, patient, and accessible language. Help customers understand what information is needed, why it is needed, and how to provide it, regardless of their level of technical experience.
  • Collaborate with Tier 2, Product, Customer Success, Sales, Finance, other Support teams and more to resolve customer issues, identify recurring concerns, and represent the voice of the customer.
  • Advocate persistently and professionally for customers by following up with internal stakeholders, escalating blockers, clarifying customer impact, communicating important issues and customer sentiment to Support leadership and technical escalation teams, and more.
  • Participate in support projects, documentation improvements, training, quality initiatives, and other activities that improve the effectiveness of the team.
  • Embody Autodesk's "Culture Code" on the 'how' (One Autodesk, Optimistic, Relentless, Brave, Ingenious, Trusted) and the 'what' (team goals - CSAT, quality, productivity, schedule adherence, and more).
  • The responsibilities listed above are not intended to be an all-inclusive description of the position. They describe the general nature of the role and provide a reasonable representation of its activities.

Minimum Qualifications
  • Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment preferred.
  • Strong written and verbal communication skills, including the ability to organize information, write coherent customer responses, document technical investigations, communicate with different teams and leadership, and adjust communication for different audiences.
  • Demonstrated problem-solving skills and the ability to think through unfamiliar issues using a logical and structured troubleshooting process.
  • Ability to explain technical concepts and instructions to customers who may have limited experience with browsers, mobile applications, cloud software, or technical terminology.
  • Familiarity with web browsers, mobile applications, iOS, Android, Windows, and cloud-based software.
  • Ability to manage multiple customer interactions and open cases while maintaining accurate documentation and dependable follow-up.
  • Composure, patience, empathy, and professionalism when working with frustrated customers or navigating situations where an immediate resolution is not available.
  • Ability to collaborate with internal teams while remaining persistent and clear when advocating for a customer.
  • Ability to work effectively within a structured schedule and communicate proactively when priorities or case complexity require assistance.
  • Ability to work some holidays based on business needs and team scheduling.

#LI-SV1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

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Workplace

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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