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Customer Support Associate Jobs in Dover, AR (NOW HIRING)

PetSmart

Retail Sales Associate Part Time

Russellville, AR · On-site

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Part Time

Russellville, AR · On-site

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Part Time

Russellville, AR

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Part Time

Russellville, AR · On-site

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Part Time

Russellville, AR · On-site

$13 - $18/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Full Time

Russellville, AR · On-site

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Full Time

Russellville, AR · On-site

$13 - $18/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Part Time

Russellville, AR · On-site

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Part Time

Russellville, AR · On-site

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Full Time

Russellville, AR

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

PetSmart

Retail Sales Associate Full Time

Russellville, AR

$12.50 - $14.50/hr

Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ... Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Dover, AR

Customer Support Associate information

See Dover, AR salary details

$10

$17

$24

How much do customer support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support associate in Dover, AR is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.90 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What cities near Dover, AR are hiring for Customer Support Associate jobs?

Cities near Dover, AR with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Dover, AR as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,877 per year, or $17.2 per hour.

DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas

Russellville, AR • On-site

$12.50 - $16/hr

Other

Re-posted 8 days ago

Goodwill Industries Of Arkansas rating

4.7

Company rating: 4.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

726th of 773 rated non-profit organizations

Job description

Job Description
The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. This position will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day's demand. The position is performed with or without a reasonable accommodation.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.
Essential Duties and Responsibilities
  1. Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill's ACE culture.
  2. Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
  3. Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
  4. Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
  5. Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
  6. Regular attendance is required as outlined in Goodwill's attendance policy.
  7. Ensure compliance with all safety standards and loss prevention procedures.
  8. Assist customers in locating merchandise and answer questions regarding store policies and promotions.
  9. Support team members by flexing between cashier, production, and sales floor duties as needed.
  10. Participate in training and development to enhance skills and knowledge of Goodwill's mission and policies.
  11. May participate in new store building and renovation efforts as needed.
  12. Perform other related duties as assigned to meet daily production, safety, and customer goals.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
None
Experience
0 to 6 months related experience and/or training.
Management Experience
None
Skills
None
Required Certificates, Licenses, Registrations
None
Preferred Certificates, Licenses, Registrations
None
Mental Demands
LIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out a predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.
Analytical Ability / Problem Solving
REPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.
Responsibility for Work of Others
None
Working Conditions
Outside working environment, wherein there are extremely disagreeable working conditions most of the time. (e.g., hot mix paving in constant sun).
Physical Demand
HIGHLY REPETITIVE, HIGHLY PHYSICAL. HIGHLY REPETITIVE type work which requires the CONCENTRATED AND NON-DIVERSIFIED physical demands of the employee.
Additional Information
Qualifications
  • High school diploma or GED preferred.
  • Previous retail, cashier, or warehouse experience helpful but not required.
  • Ability to provide excellent customer service in a fast-paced environment.
  • Basic math and reading skills required.
  • Must be able to follow directions, work independently, and as part of a team.
  • Willingness to learn Goodwill standards for donations, pricing, and sales.
  • Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
  • Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
  • Dependable attendance.
Physical and Work Environment Requirements
  • Ability to stand, walk, bend, stoop, and reach for extended periods.
  • Frequently lift up to 25 lbs.; occasionally up to 50 lbs.; push/pull loaded Gaylords/carts up to 150 lbs. with assistance/tools.
  • Regular exposure to warehouse and retail environments with moderate noise and occasional outdoor conditions.
Impact
This role contributes directly to Goodwill's mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service.
Job Levels - Donated Goods Associate
  • Level I: Must be certified and demonstrate proficiency in at least one duty area, successfully complete the knowledge check quizzes, and meet production standards for two consecutive weeks. Duty areas include:
    Donor Door
    Cashier
    Processor
    Merchandising
    Lister
  • Level II: Must be certified and demonstrate proficiency in at least three duty areas, successfully complete the knowledge check quizzes, cross-train others, 95% audit scores, and consistently meet production standards for 30 days.
  • Level III: Must be certified and demonstrate proficiency in all five duty areas, successfully complete the knowledge check quizzes, and consistently meet or exceed production standards for 30 days. Level IIIs will be expected to mentor new hires, serve as a Safety Ambassador, e-commerce pull lead, and become CPR certified.

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