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Customer Support Associate Jobs in Derry, NH (NOW HIRING)

Detection Technology

Sales Support Associate

Billerica, MA · On-site

$18 - $23.25/hr

We have around 700 active customers in over 40 countries. We employ around 500 people in Finland ... Sales Support Associate Are you interested in joining a cutting-edge global technology company and ...

chicosfas

Support Associate - Chico's

Peabody, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Peabody, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Newmarket, NH

$17 - $22/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Burlington, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Newmarket, NH

$17 - $22/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

HUB

Technical Support Associate

Wilmington, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Associate, you will be responsible for assisting Account Managers and ... customer service. * Conduct business in a manner that demonstrates an understanding of both the ...

Altron Inc

Support Associate 2

Portsmouth, NH · On-site

$19.84 - $20.24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Support Associate to join our Passport Center team. In this role, you will be ... Basic customer service skills, providing courteous and efficient support when interacting with ...

Tory Burch LLC

PT Support Associate

Merrimack, NH · On-site

$15.25 - $19.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Best Ford

Automotive Service Support Associate

Nashua, NH

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Service Support Associate Location: Best Ford - Nashua, NH About Best Ford Best Ford has ... With a reputation for putting customers first and a leadership team that values accountability and ...

Tory Burch

PT Support Associate

Merrimack, NH · On-site

$15.25 - $19.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Best Ford

Automotive Service Support Associate

Nashua, NH · On-site

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Service Support Associate Location: Best Ford - Nashua, NH About Best Ford Best Ford has ... With a reputation for putting customers first and a leadership team that values accountability and ...

Best Ford

Automotive Service Support Associate

Nashua, NH

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Service Support Associate Location: Best Ford - Nashua, NH About Best Ford Best Ford has ... With a reputation for putting customers first and a leadership team that values accountability and ...

Tapestry, Inc.

Sales Support Associate II

Merrimack, NH · On-site

$17.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Salem, NH · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Derry, NH

Customer Support Associate information

See Derry, NH salary details

$12

$20

$28

How much do customer support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support associate in Derry, NH is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Derry, NH?

The most popular types of Customer Support jobs in Derry, NH are:

What job categories do people searching Customer Support Associate jobs in Derry, NH look for?

The top searched job categories for Customer Support Associate jobs in Derry, NH are:

What cities near Derry, NH are hiring for Customer Support Associate jobs?

Cities near Derry, NH with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Derry, NH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,996 per year, or $20.2 per hour.

Manager, Customer Support (Remote)

Neumo Holdings LLC

Amherst, NH • On-site

Full-time

Posted 9 days ago

Job description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.
Duties and Responsibilities:

  • Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
  • Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
  • Provide coaching and professional development opportunities to team members.
  • Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
  • Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
  • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
  • Ensure support staff adheres to policies, procedures, and quality standards.
  • Assist with the recruitment and onboarding of new support staff.
  • Analyze support trends to proactively address recurring issues and suggest improvements.
  • Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
  • Perform other duties as assigned.


Education and Experience:

  • 5+ years of experience in customer support, with at least 2 years in a leadership role.
  • Bachelor’s degree in Business, Computer Science, or related field preferred.
  • Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
  • Prior experience leading cross-functional projects or teams.


Knowledge, Skills and Abilities:

  • Strong leadership and team management skills. Excellent communication and problem-solving abilities.
  • Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
  • Proven ability to handle escalated issues and work cross-functionally with other teams
  • Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.


Work Environment:

  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.


Physical Demands:

  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.


Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.