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Customer Support Associate Jobs in Cascade, MD (NOW HIRING)

chicosfas

Support Associate - Soma

Hagerstown, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Hagerstown, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Hagerstown, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Frederick, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Frederick, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Hagerstown, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Frederick, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Gettysburg, PA · On-site

$17.50 - $22.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Gettysburg, PA

$17.50 - $22.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Home Depot

Store Support

Frederick, MD · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Frederick, MD

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Frederick, MD · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Hagerstown, MD · On-site

$16 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Cascade, MD

Customer Support Associate information

See Cascade, MD salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer support associate in Cascade, MD is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.78 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What cities near Cascade, MD are hiring for Customer Support Associate jobs?

Cities near Cascade, MD with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Cascade, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,275 per year, or $18.9 per hour.

Support Associate - Soma

chicosfas

Hagerstown, MD

$15 - $18.75/hr

Part-time

Re-posted 15 days ago

Job description

POSITION OBJECTIVE:


The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!


FUNCTIONAL RESPONSIBILITIES:


Operational Excellence

  • Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
  • Ensures new products are properly merchandised and represented in a timely manner. 
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.  Accurately and timely completes store-to-store transfers and Locate requests.
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
  • Participates in pricing changes and markdowns.
  • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Customer Experience

  • Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Teamwork and Growth

  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
  • Other duties as assigned.
  • Assists with boutique cleanliness and organization.

This position may be found in multiple brands.  Some duties may vary from brand to brand.

COMPETENCIES:

  • Culture - Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
  • Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage - Stepping up to address difficult issues, saying what needs to be said.


QUALIFICATIONS:

  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to learn or adapt to technology provided by the company
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.  Ability to work a flexible work schedule, including nights, weekends, and holidays is required.


PHYSICAL REQUIREMENTS:

  • Constant Walking/Standing- 67-100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $15.00 to $18.75.  Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program.  Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.

5295 Hagerstown Premium Outlets

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