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Customer Support Associate Jobs in Brick, NJ (NOW HIRING)

Chico's FAS

Support Associate - Chico's

Shrewsbury, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Old Bridge, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Freehold, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Sea Girt, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Tinton Falls, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Shrewsbury, NJ · On-site

$15.92 - $19.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Freehold, NJ

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Freehold, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Jackson, NJ · On-site

$15.92 - $19.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Shrewsbury, NJ · On-site

$15.92 - $19.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Jackson, NJ

$15.92 - $19.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

PVH

Sales Support Associate - Part Time

Tinton Falls, NJ · On-site

$15.92 - $20.42/hr

Sales Support Associates are part of a team focused on delivering top line sales results. They are ... RESPONSIBILITIES Customer Experience * Executes replenishment based on sell-through and available ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Brick, NJ

Customer Support Associate information

See Brick, NJ salary details

$12

$21

$30

How much do customer support associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer support associate in Brick, NJ is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Brick, NJ? The most popular types of Customer Support jobs in Brick, NJ are:
What job categories do people searching Customer Support Associate jobs in Brick, NJ look for? The top searched job categories for Customer Support Associate jobs in Brick, NJ are:
What cities near Brick, NJ are hiring for Customer Support Associate jobs? Cities near Brick, NJ with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Brick, NJ as of June 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $44,942 per year, or $21.6 per hour.

Customer Support Lead

Monmouth Trading Cards

Neptune City, NJ • Remote

$18 - $25/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Company parties
  • Flexible schedule
  • Training & development

Customer Support Associate – Monmouth Cards (Remote/Hybrid - Must be based in NJ, NY, CT, or MA)

Monmouth Cards is a fast-growing sports trading card company with both in-store and online operations. We serve customers across our retail stores, e-commerce website, live selling platforms, and marketplace channels. We’re looking for a Customer Support Lead to help oversee our customer service function, manage escalated customer issues, support our current customer service team, and ensure customers receive timely, accurate, and professional support.
Key Details:
  • Type: Part-time (potential for transition to full-time)
  • Location: Remote / Hybrid (NJ, NY, CT, or MA required)
  • Hours: Starting at 25 hours/week, with potential to grow to 40 hours

What You’ll Do

Customer Support & Communication
  • Handle inbound customer phone calls via RingCentral
  • Respond to customer inquiries across email, Zendesk, SMS, Meta, Walmart Customer Messaging, and other messaging channels
  • De-escalate frustrated customers and provide clear, professional resolutions
  • Follow up with customers on delayed, unresolved, or sensitive issues
  • Maintain strong communication across all customer-facing channels
  • Ensure customers receive accurate updates regarding orders, shipping, refunds, returns, and product concerns

Team Oversight & Escalations
  • Oversee the current customer service team’s daily support flow
  • Review escalated cases and help determine the proper resolution
  • Approve or deny refunds, replacements, credits, or exceptions based on company policy
  • Ensure the customer service team is following internal policies and procedures
  • Identify mistakes, inconsistencies, or gaps in customer communication
  • Guide the team on how to handle difficult or unusual cases
  • Help keep ticket queues clean, organized, and up to date

Chargebacks, Fraud & Shipping Investigations
  • Investigate customer chargebacks and gather supporting evidence
  • Review fraud indicators before high-risk orders are shipped
  • Help confirm customer identity or order legitimacy when needed
  • Monitor suspicious orders or potential false information
  • Assist with UPS, USPS, and carrier investigations when packages are missing, misdelivered, or delayed
  • Help document findings and next steps for disputes, claims, or internal review


Reviews & Customer Experience
  • Assist with Google Review responses and customer follow-up
  • Help encourage satisfied customers to share positive experiences
  • Ensure public-facing responses are professional, accurate, and aligned with the company’s tone
  • Protect the customer experience while also protecting the company from unnecessary losses or policy exceptions
Tools & Systems You’ll Use

  • RingCentral
  • Zendesk
  • Klaviyo SMS
  • Meta messaging platforms
  • Walmart Customer Messaging
  • Google Reviews
  • Shopify
  • Carrier tracking and claims tools
  • Internal communication tools
Qualifications and Skills:

  • Strong written and verbal communication skills
  • Comfortably handle phone, email, and messaging support simultaneously
  • Highly organized and detail-oriented
  • Able to take ownership and follow through without reminders
  • Comfortable switching between multiple tools and platforms
  • Reliable and consistent with response times

Preferred Experience:
  • Customer support, customer success, or customer operations experience
  • Experience with Zendesk, RingCentral, Shopify, Klaviyo, or similar tools
  • E-commerce or retail experience
  • Experience handling chargebacks, fraud review, shipping claims, or order investigations
  • Familiarity with sports cards, collectibles, or hobby retail is a plus but not required

If you're looking for a hands-on role in a growing and exciting business, apply today and become part of the Monmouth Cards team!

This is a remote position.