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Customer Support Associate Jobs in Aguadilla, PR

ABB

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Independently solves the most complex customer support issues. * Ensures the resolution of customer ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...

Abb Holdings Inc

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Independently solves the most complex customer support issues. * Ensures the resolution of customer ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

Provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Tjx

Sales Associate

Arecibo, PR

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Sales Associate

Arecibo, PR · On-site

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Merchandise Associate

Mayaguez, PR · On-site

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

New

Tjx

backroom associate

Yauco, PR

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

backroom associate

Yauco, PR · On-site

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Sales Associate

Arecibo, PR · On-site

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

backroom associate

Yauco, PR · On-site

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merchandise Associate

Mayaguez, PR · On-site

$12.25 - $12.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

New

Office Depot

Retail Part Time Store Associate

Hatillo, PR · On-site

$10.50/hr

The Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer ...

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Customer Support Associate information

See Aguadilla, PR salary details

$10

$17

$25

How much do customer support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support associate in Aguadilla, PR is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.62 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What cities near Aguadilla, PR are hiring for Customer Support Associate jobs?

Cities near Aguadilla, PR with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Aguadilla, PR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,180 per year, or $17.9 per hour.

Customer Support Specialist

ABB

Arecibo, PR • On-site

$15.50 - $21/hr

Full-time

Posted 22 days ago

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

98th of 493 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
General Information
I this role you are responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Also, you will coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.
Your Responsibility
  • Independently solves the most complex customer support issues.
  • Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
  • Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
  • Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
  • Ensures a positive customer experience throughout the entire process.
  • Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
  • Tracks regular sales performance against the target and shares insights with the management.
  • Monitor and develop the strategy to ensure 100 % ROTD
  • Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.

Your background
  • Preferred bachelor's degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work experience
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Previous Supply Chain Experience
  • Advanced ability to use Microsoft Office products.
  • Advanced ability to use SAP.
  • Moderate ability to Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.
  • Advanced ability to stay organized and meet deadlines on administrative duties.
  • Collaborates well with others.
  • Works with a sense of urgency and ownership; until the job is complete!

Why ABB?
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
EVP Hashtags
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

What ABB Group employees say

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About ABB Group

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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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