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Customer Support Associate Manager Jobs in California

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

Manage customer tickets, emails and calls from customers in a prompt and professional manner ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

Manage customer tickets, emails and calls from customers in a prompt and professional manner ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Manage customer tickets, emails and calls from customers in a prompt and professional manner ... Associates degree preferred in business, economics, communications or other related field with a ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

Basic understanding of customer support software and CRM systems. What We Offer: * Full-time, on-site position with growth potential * Competitive pay and full benefits (medical, dental, vision, PTO)

Frette

Support Associate (Part-Time)

Costa Mesa, CA · On-site

$18 - $23.25/hr

Frette is seeking a Support Associate for our boutique in our South Coast Plaza location. The ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate (Part-Time)

Costa Mesa, CA · On-site

$18 - $23.25/hr

Frette is seeking a Support Associate for our boutique in our South Coast Plaza location. The ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate (Part-Time)

Costa Mesa, CA

$18 - $23.25/hr

Frette is seeking a Support Associate for our boutique in our South Coast Plaza location. The ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

Document customer interactions accurately in CRM/ticketing systems. * Escalate complex technical ... High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer ...

TPC

Service and Support Associate

Los Angeles, CA · On-site +1

$18.25 - $23.75/hr

WHO WE ARE TPC's Commercials division is the recognized leader in obtaining and managing production ... Customer Service & Platform Expertise * Serve as the go-to resource for clients with platform ...

TPC

Service and Support Associate

Los Angeles, CA · On-site

$18.25 - $23.75/hr

TPC's Commercials division is the recognized leader in obtaining and managing production incentives ... Customer Service & Platform Expertise * Serve as the go-to resource for clients with platform ...

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent ... Responsibilities include serving as the first point of contact for riders, managing inbound and ...

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Customer Support Associate Manager information

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

What cities in California are hiring for Customer Support Associate Manager jobs?

Cities in California with the most Customer Support Associate Manager job openings:

Infographic showing various Customer Support Associate Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Coordinator

San Francisco, CA • On-site, Remote

Qcells
Clean Energy Semiconductors Manufacturing
Learn more about Qcellsexternal

$68K - $74K/yr

Full-time

PTO

Re-posted 3 days ago

Qcells rating

6.8

Company rating: 6.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Description

POSITION DESCRIPTION: 

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.    

RESPONSIBILITIES 
  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.
REQUIRED QUALIFICATIONS
  • Solar Industry experience (Renewable)  
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service. 
  • Impeccable attention to detail. 
  • Ability to exercise strong organizational, problem-solving and analytical skills.  
  • Detailed, analytical thinker. 
  • Excellent oral and written communication skills.  
  • Excel  
  • Process driven while finding long-term solutions. 
  • Ability to work in a fast-paced environment.
  • Up to 10% of travel
 
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
 
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.  
Mobility 
Standing 
20% of time  
Sitting 
70% of time  
Walking 
10% of time  
Strength 
Pulling 
up to 10 Pounds  
Pushing 
up to 10 Pounds  
Carrying 
up to 10 Pounds  
Lifting 
up to 10 Pounds  
Dexterity (F = Frequently, O = Occasionally, N = Never) 
Typing 
F 
Handling 
F 
Reaching 
F 
Agility (F = Frequently, O = Occasionally, N = Never) 
Turning 
F 
Twisting 
F 
Bending 
O 
Crouching 
O 
Balancing 
N 
Climbing 
N 
Crawling 
N 
Kneeling 
N 
 
 
 
 
 
 
 
 

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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